FL DEO claiming I owe overpayment but 1099-G shows wrong amount - can't reach anyone!

Same thing hapened to me last month! The tax form says they gave me $8,900 but my bank statements only show $5,200. its total BS and now they want $3700 back plus interest?? how they expect us to pay money we didnt even get??

You need to formally appeal the overpayment determination ASAP. You only have 20 calendar days from the date on the notice. Don't wait to get through on the phone - file the appeal through CONNECT and then gather your bank statements showing all deposits received. Compare those with the 1099-G amount and the weekly payment history in your CONNECT account. This is actually a common issue - sometimes they count money that was approved but never actually paid due to holds or adjudication issues.

DEO is the WORST agency in FL!! I've been fighting an overpayment for 3 months. They sent me $0 in benefits after 4 months of waiting, then claimed I was overpaid $4,250!!! Make it make sense!!! They auto-generated these overpayment notices to thousands of people without checking anything. THEYRE ALL INCOMPETENT!!!

I had this exact issue with DEO last year. After trying to call for weeks with no luck, I finally used Claimyr (claimyr.com) to get through to an actual agent. It costs a little but was totally worth it because I was facing a $5,800 overpayment claim that wasn't my fault. The agent was able to see that there was a system error where benefits were approved but some were never disbursed to my account. They fixed it on the spot and removed the overpayment. They have a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj

I work as an employment advocate and see this issue frequently. Here's what's happening: During 2020, DEO's CONNECT system approved payments that sometimes didn't actually process due to various holds. However, their tax reporting system counted those approved-but-not-paid benefits in your 1099-G. You need to: 1. File an appeal within the 20-day window 2. Request a "Benefits Payment History" from your CONNECT account 3. Compare this with your bank statements 4. File a 1099-G correction request (separate process) 5. Submit all documentation showing the discrepancy If you miss the 20-day appeal window, you can still request a "good cause" exception for a late appeal, but it's much harder to get approved.

i got a similar notice but for only $740. i just paid it cuz fighting the government seemed like more hassle than it was worth tbh. but yours is way more so i get why ur fighting it

Has anyone actually gotten through by calling at a specific time of day? I've heard early morning (right when they open) might work better? I'm dealing with a different issue but also can't reach anyone.

UPDATE: The DEO just released a new form specifically for 2020-2021 overpayment disputes where there's a 1099-G discrepancy. It's called the "Benefit Payment Reconciliation Request." You can find it under the "Forms and Publications" section of CONNECT. This form lets you specifically flag cases where your 1099-G doesn't match what you received. They implemented this in March 2025 because so many people were having this exact issue.