Have you tried reaching out to them on social media? Sometimes companies respond faster there. Worth a shot!

I went through this exact same nightmare a few months ago! What finally worked for me was going through the identity verification process again from scratch. Here's what I did: 1) Clear your browser cache and cookies completely 2) Go to ID.ME and start a fresh account verification (don't try to log into your existing account) 3) Use your new phone number during the verification 4) They'll ask you to upload documents again - just do it 5) Once verified with your new number, contact support to merge/transfer your old account data. It's a pain but it worked for me after being locked out for 3 weeks. The whole process took about a week but at least I got back in! Good luck! 🙏

UPDATE: I got through to DEO this morning! Used Claimyr and was connected to an agent in about 30 minutes. The agent confirmed what everyone here said - there's a system glitch with the quarterly verification for PEUC claims. She cleared the flag on my account and added my missing weeks. I was able to claim them immediately and she said payment should process in 2-3 business days. Thank you all for your help and advice! Hope this helps others with the same issue.

I'm dealing with the exact same issue right now! Been on PEUC since January and suddenly no weeks available since 3/21. The frustrating part is that CONNECT still shows my claim as "active" but there's literally nothing to claim. I've been calling every day this week with no luck - either busy signals or I get disconnected after waiting for hours. It's so stressful when you're depending on these payments to survive. Thanks to everyone sharing their experiences and solutions here - at least now I know I'm not alone and it's not something I did wrong. Going to try the Claimyr service tomorrow since calling directly hasn't worked for me.

Glad you got it sorted out! This is exactly why I always recommend people try Claimyr when they hit these weird CONNECT system glitches. The work search verification flag issue is super common - DEO doesn't tell you about it but it can completely block your ability to claim weeks even when you're eligible. For anyone else reading this thread with similar problems, don't waste days calling DEO directly. The phone system is designed to frustrate you into giving up. Services like Claimyr are worth every penny when you're dealing with rent and bills piling up.

Welcome to the community @Reginald Blackwell! You're absolutely right about this community being more helpful than official DEO resources. I've been dealing with unemployment issues for months and the collective knowledge here has saved me countless hours of frustration. For anyone new reading this thread - the key takeaways are: 1) DEO emails often come before the system updates, 2) hidden flags like work search verification can block your claiming ability without notice, and 3) services like Claimyr seem to be the most reliable way to actually reach a human who can fix these backend issues. The CONNECT system really does feel like it's designed to discourage people from successfully claiming benefits. Having a community like this where we can share real solutions makes all the difference when you're stressed about bills and rent!

I'm so sorry you're going through this - 5+ months is absolutely unacceptable! I went through something similar earlier this year and it's incredibly stressful. Here are a few things that helped me finally get movement on my case: 1. Try the "callback" feature on the DEO website if it's available - sometimes it's faster than calling directly 2. Email your claim details to your county's unemployment office (some have dedicated email addresses for pending cases) 3. Consider reaching out to Florida's unemployment advocacy groups - they sometimes have direct contacts within DEO 4. Keep a detailed log of every attempt you make to contact them - dates, times, reference numbers, etc. This documentation can be crucial if you need to escalate The system is definitely broken and it's not your fault. Keep pushing and trying different approaches - persistence really does pay off eventually. You've got this! 💪

I'm dealing with a similar nightmare - been waiting 4 months myself and it's beyond frustrating. One thing that finally helped me get some movement was filing a complaint through the Florida Attorney General's office consumer complaint portal. They actually have a category specifically for DEO issues and they seem to have some pull in getting cases reviewed. Also, if you haven't already, try logging into your CONNECT account at different times of day - sometimes the system glitches and won't show updates during peak hours. I know it sounds crazy but I literally refreshed my account at 2 AM one night and suddenly there was a message that had been sitting there for weeks! The whole system is a joke but don't lose hope - keep fighting for what's rightfully yours! 🙏

This thread has become an amazing resource! I'm dealing with a similar Way2Go card issue right now - card keeps declining even though I have funds available. Reading through everyone's experiences and solutions has been incredibly helpful. I'm planning to try the 2-4-3 sequence tomorrow morning at exactly 8:30am like so many people recommended. The tip about spacing out transactions by at least an hour is something I never would have considered - it's crazy that normal shopping behavior triggers their fraud detection! I'm also going to try using "credit" instead of "debit" and stick to Wells Fargo ATMs based on the advice here. It's absolutely infuriating that we need these elaborate workarounds just to access our own benefits, but I'm so grateful this community exists to help each other navigate these broken systems. Thank you to everyone who took the time to share their solutions - you're literally saving people from financial emergencies!

I just want to echo what others have said about documenting everything when you have these Way2Go card issues. I went through a similar situation a few months ago and wish I had kept better records from the start. One thing I'd add that I haven't seen mentioned yet - if you're still having trouble after trying all the phone sequences, you can also file a complaint with the Consumer Financial Protection Bureau (CFPB) online. They forward complaints directly to Way2Go's executive team, and I've heard of people getting callbacks within 24-48 hours after filing. Obviously try the phone workarounds first since they're faster, but the CFPB complaint is a good backup option if you're still stuck after several days. The complaint form asks for specific details about the issue, dates, and what you've tried to resolve it, so having that documentation really helps. It shouldn't be necessary to file federal complaints just to access our own benefits, but sometimes that's what it takes to get their attention!