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Hey Freya! Welcome to the Florida unemployment community! I've been claiming on Tuesdays for about 4 months now and also use the Way2Go card. Based on my experience, you should expect your deposit to hit Friday or Saturday this week - the card is typically 1-2 days slower than direct deposit. Since this is your very first payment, don't worry if it takes until Monday. The DEO system often needs extra time to process that initial deposit while everything gets properly established. You should definitely have it by early next week for your bills though. A couple of quick tips that saved me a lot of stress: - Download the Way2Go app and enable notifications so you'll know immediately when it hits - Check your payment status in CONNECT - when it changes to "processed" you know the money is coming within 24 hours The first payment is always the most nerve-wracking when you're budgeting around it, but once you get through this initial one the timing becomes very predictable. You've already gotten through the hardest part by getting approved! This community is super helpful if you have any other questions about navigating the DEO system.
Thanks so much! This whole thread has been incredibly reassuring - I was really worried about not knowing when to expect my first payment, but everyone's experiences have helped me set realistic expectations. Friday/Saturday sounds very reasonable for the Way2Go card, and knowing that Monday would be completely normal for a first payment really takes the pressure off. I've already downloaded the Way2Go app and set up notifications based on all the great advice here. The tip about monitoring the "processed" status in CONNECT seems to be the key insight from everyone. This community has been amazing - I went from being super anxious about the timing to feeling confident I'll have the money by early next week for my bills. Really appreciate everyone being so welcoming and helpful to newcomers like me!
Hey Freya! I've been on Florida unemployment for about 9 months now and also claim on Tuesdays with the Way2Go card. You should definitely expect your deposit Friday or Saturday - the card is consistently 1-2 days slower than direct deposit, but it's very reliable once you're in the system. Since this is your first payment ever, don't panic if it doesn't arrive until Monday. The DEO often takes extra time for that initial deposit while everything gets fully processed and established. You'll definitely have it by early next week for your bills though. Quick tips that made a huge difference for me: - Make sure you have the Way2Go app with notifications enabled - you'll get instant alerts when the deposit hits - Keep checking your CONNECT account for payment status changes - when it switches to "processed" the money arrives within 24 hours - Don't stress if the timing isn't perfect this first time - it becomes super predictable after a few weeks The hardest part (getting approved) is behind you! This community has been invaluable for navigating all the DEO quirks, so feel free to ask questions as they come up. You've got this!
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I'm currently going through this exact nightmare and this thread has been absolutely incredible! I've been systematically working through everyone's suggestions and FINALLY found my 12-digit Issue ID in the Document Repository section that Kiara mentioned - there was a PDF document labeled "Issue Adjudication Details" that I never would have thought to check. The number was at the very top of that document, clearly labeled this time (thank goodness!). For anyone still searching, here's my updated master checklist based on everything shared here: 1) Determination letter (top right section), 2) Email notifications from DEO, 3) CONNECT Determination Summary → Details (desktop only!), 4) CONNECT inbox messages + PDF attachments, 5) Benefit Payment Control section, 6) Document Repository/Documents section, 7) Different browsers + clear cache, 8) Complete logout/login refresh. Backup plans: Appeals Office (850) 245-7105 and paper form DEO-RA0310. It's absolutely shameful that Florida DEO has created such a convoluted system that we need a community detective manual just to exercise our basic right to appeal. But I'm so grateful for everyone sharing their experiences here - you've literally saved people's benefits! I immediately screenshotted my Issue ID and submitted my appeal. Don't let their broken system discourage you from fighting for what you're owed!
This is absolutely incredible - thank you so much for creating this comprehensive master checklist! I'm currently in the middle of this same frustrating situation and your systematic approach is exactly what I needed. I've been randomly searching for hours and was starting to panic about my deadline. The Document Repository section was a game-changer tip - I never would have known to look there without this thread! Just found a document called "Issue Adjudication Details" in mine too and there's my 12-digit Issue ID right at the top, finally clearly labeled. It's honestly disgusting that we need an 8-step treasure hunt just to find a number that should be prominently displayed on the original determination letter. The fact that this community thread has become more helpful than DEO's own customer service says everything about how broken their system is. I've screenshotted everything and I'm submitting my appeal right now. Thank you to everyone who shared their experiences - you've literally created a lifeline for people trying to navigate this nightmare system!
I'm currently dealing with this exact same issue and this thread has been a absolute lifesaver! Got my determination letter yesterday and have been frantically searching for this 12-digit Issue ID with my appeal deadline looming. The panic is so real when you can't find something this crucial! I've been working through everyone's suggestions systematically and want to add one more potential location that just worked for me: if you go to your CONNECT homepage and look for a "Correspondence" or "Letters" section (sometimes it's in a side menu), there might be a digital copy of your determination letter there that displays differently than the PDF version they mailed you. The Issue ID showed up clearly in that digital version even though it was barely visible on my printed letter! Also, for anyone using Internet Explorer or Edge - don't! I was having major display issues until I switched to Chrome. The CONNECT system seems to hate Microsoft browsers. It's absolutely infuriating that we need a whole community investigation just to find one number that should be front and center on every determination letter. The fact that Florida DEO has made this process so deliberately confusing feels like they're hoping people will just give up before they can appeal. But don't let their broken system win - your benefits are worth fighting for! This thread proves that the number IS somewhere in their system, you just have to know where to look. Keep searching and don't miss that deadline!
This is such a great additional tip about checking the "Correspondence" or "Letters" section! I never would have thought to look there for a different version of the same letter. It's crazy that the digital version might display the Issue ID more clearly than the physical copy they mail out - just shows how poorly designed their whole system is. I'm currently going through this nightmare myself (day 2 of searching!) and have been working through everyone's suggestions here. The Internet Explorer warning is super helpful too - I was wondering why some pages weren't loading properly. It's honestly mind-blowing that in 2025 we still have to worry about browser compatibility for basic government services! This whole thread has become like a survival guide for navigating DEO's deliberately confusing system. Between everyone's experiences we've basically mapped out every possible hiding place for this one crucial number. Thank you for adding another potential solution - every little tip helps when people are racing against that appeal deadline!
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This is incredibly helpful! I've been struggling to get through to DEO for almost 2 months about my claim that's been stuck in "pending determination" since early January. Like everyone else here, I've been calling at random times throughout the day and getting that awful "all representatives are busy" message every single time. The 7:30AM timing trick makes perfect sense - their system probably gets completely overwhelmed within minutes of opening. I can't believe I never thought to call right when they open! Setting multiple alarms for 7:25AM tomorrow morning to try this. My claim got flagged because of some issue with my base period wages - apparently there's a discrepancy that needs manual review, but the CONNECT website gives zero details about what specifically they need or what's causing the delay. I've got all my pay stubs, W2s, and tax returns ready to go. Reading through all these success stories is giving me real hope for the first time in weeks! It's frustrating that we have to figure out these timing hacks just to access basic government services, but I'm so grateful you shared this with everyone. Thank you for potentially saving so many people from weeks of additional frustration. Will definitely update tomorrow if the 7:30AM method works for me too!
@Dominic Green Base period wage discrepancies can be really frustrating, but they re'usually resolvable once you get through to an actual person! I went through something similar a few months ago where there was a mismatch between my reported wages and what the state had on file. When you get your callback tomorrow really (hope the 7:30AM timing works for you! ,)having all those pay stubs, W2s, and tax returns ready is perfect - that s'exactly what they ll'need to manually verify your wages. Sometimes the discrepancy "is" just a data entry error on their end or a timing issue with when your employer reported your wages to the state. The agent should be able to tell you exactly what s'causing the flag and often can correct it during the call if your documentation is clear. Base period wage issues typically get resolved pretty quickly once someone actually reviews your case since it s'mostly just number verification. Good luck with the 7:30AM call - this thread has been such a lifesaver for everyone dealing with these DEO delays! Fingers crossed you finally get some movement after two months of waiting.
This is such valuable information - thank you for sharing! I've been calling DEO for 4 weeks about my claim that's been stuck in "overpayment determination review" since February 5th. I've been calling at completely random times during business hours and always getting that frustrating "all representatives are busy" disconnect message. The 7:30AM timing makes complete sense - of course their system gets flooded right when they open! I feel like such an idiot for not thinking of this earlier. Setting my alarm for 7:25AM tomorrow to try this trick. My issue started when DEO flagged some weeks from last year claiming I was overpaid, but I can't get any details about which weeks or why they think I was overpaid. The CONNECT website just shows the generic status with no explanation. I have all my documentation saved from those weeks - work search logs, pay stubs from part-time work, everything. Reading all these success stories gives me hope that I might finally get some real answers tomorrow instead of just staring at the same vague status message. Will definitely update if the 7:30AM method gets me through! Thanks again for figuring this timing hack out and sharing it with everyone - you're helping so many people who are stuck in DEO limbo.
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Congratulations Harper! So glad you finally got your payments sorted out. Your experience is a perfect example of how broken the DEO system can be, but also shows that persistence pays off. For anyone else reading this thread dealing with similar identity verification issues - Harper's story proves that getting through to an actual agent is usually the only way to resolve these problems. The automated system just can't handle the complexity of these verification mismatches. Thanks for sharing your updates throughout the process - it's really helpful for others going through the same nightmare!
This is such a relief to read! Harper's journey really highlights how many people are probably stuck in the same situation without knowing the identity verification issue is the culprit. The fact that it took 9 weeks and required a third-party service just to talk to someone who could fix it in minutes is absolutely ridiculous. The DEO system desperately needs an overhaul - people shouldn't have to become detectives just to get their rightful benefits. Hopefully this thread helps others who are dealing with similar "pending" payment nightmares!
Harper's story is exactly why I always recommend people document everything with DEO claims! Screenshot your CONNECT account regularly, save confirmation emails, and keep a log of every call attempt. The identity verification glitch she experienced is becoming way too common - I've seen at least a dozen similar cases just this month where ID.me completed successfully but didn't sync with CONNECT. It's infuriating that people have to jump through hoops and pay third-party services just to get basic help from a state agency. Glad you persisted Harper and got your money! Your detailed updates will definitely help others recognize the signs of this specific issue.
Sofia Perez
I'm dealing with something very similar right now - my benefits have been stuck on hold for 4 weeks with absolutely zero explanation despite being approved with a determination letter showing $285/week. Like everyone else here, I've completed all requirements (ID.me verification, fact-finding questionnaires, work searches) but my CONNECT account just shows $0.00 for every week. Reading through all these experiences has been both helpful and infuriating - it's clear this is a systemic problem with DEO's broken system. @Sean Flanagan your success story gives me real hope! The fact that it was an unassigned employer appeal sitting in limbo is exactly what I suspected might be happening. Based on everyone's advice, I'm planning to contact my state representative tomorrow and also try that Executive Escalation line at (833) 352-7759 that @Daniel Rivera mentioned. If those don't work quickly, I'll look into Claimyr too. It's absolutely ridiculous that we have to become our own investigators and contact multiple agencies just to get benefits we're legally entitled to. I've been documenting everything - screenshots of the hold status, call logs, dates of every interaction - because it's clear we need a paper trail when we finally reach someone who can actually help. Thank you everyone for sharing what actually works instead of DEO's useless "just keep waiting" responses. This community has been more helpful than months of trying to navigate their broken system alone!
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Liv Park
•@Sofia Perez I m'so sorry you re'going through this too! I m'currently on week 3 of the same nightmare - approved with a determination letter but every week stuck on hold with zero explanation. It s'both comforting and terrifying to see how many of us are dealing with this exact issue. @Sean Flanagan s success'story really does give hope that there s light'at the end of the tunnel! I m definitely'going to try that multi-pronged approach everyone s recommending'- state rep, Executive Escalation line, and Claimyr if needed. The fact that we have to become our own advocates and contact multiple agencies just to get our rightful benefits is absolutely insane. I ve also'been screenshotting everything and keeping detailed logs because it s clear'documentation is crucial when you finally reach someone who can help. This thread has been more valuable than any official DEO resource - thank you everyone for sharing real solutions instead of the typical runaround we get from their customer service!
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CosmicVoyager
I'm currently going through this exact same nightmare - week 5 of benefits stuck on hold with zero explanation despite having an approved determination letter. Reading through everyone's experiences here has been both incredibly helpful and deeply frustrating. It's clear this is a widespread systemic issue with DEO's broken processes. @Sean Flanagan your success story gives me so much hope after following your journey! The fact that it was just an unassigned employer appeal sitting there for 10 weeks is exactly the kind of bureaucratic failure I suspected was happening behind the scenes. Based on all the advice shared here, I'm planning to take action on multiple fronts starting tomorrow: contacting my state representative, trying that DEO Executive Escalation line at (833) 352-7759, and looking into Claimyr if the free options don't move quickly enough. I've been documenting everything obsessively - screenshots of the hold status, call logs, work search records - because it's clear we need solid documentation when we finally reach someone who can actually help. It's absolutely infuriating that we have to become our own case managers and navigate multiple government agencies just to get benefits we're already approved for. The fact that people are waiting months while employer appeals sit unassigned is completely unacceptable. Thank you everyone for sharing what actually works instead of DEO's useless "keep waiting for processing" responses. This community has been more helpful than anything official!
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Harmony Love
•@CosmicVoyager I'm so sorry you're dealing with this frustrating situation too! I'm completely new to this community but stumbled across this thread while researching my own DEO nightmare. I just filed for unemployment last week and seeing all these stories about benefits getting stuck on hold for months is honestly terrifying. @Sean Flanagan your success story does give hope though - it s'encouraging to see that persistence and the right approach can actually get results. I m'taking notes on everyone s'advice here state (rep, Executive Escalation line, Claimyr just) in case I end up in the same boat. It s'absolutely ridiculous that people have to become their own investigators just to get benefits they re'entitled to. The fact that employer appeals can sit unassigned while people can t'pay their bills is completely unacceptable. Thank you everyone for sharing these real solutions - this thread is already more helpful than anything I ve'found on DEO s'official website!
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