No DEO payments since April with zero response to my calls - help!

same boat here... pending for 5 weeks now. tried calling multiple times. waste of time honestly.

Your claim probably got flagged for 'fact finding' or went into adjudication. When this happened to me last month, I discovered that something as simple as answering one question slightly differently can trigger a hold on your account. The DEO system is incredibly sensitive to any changes or perceived inconsistencies. Unfortunately, you're right about the phone system - it's practically impossible to get through using the regular number. I spent weeks trying until I found Claimyr (claimyr.com). They have a system that gets you through to an actual DEO agent, usually within an hour. They have a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj Once I got through to a real person, they removed the hold on my account and payments resumed in about 3 days. Definitely worth trying if you're at your wit's end.

This happened to me twice now. The DEO system is PURE GARBAGE. What you need to check is your CONNECT inbox - sometimes they send you a "fact finding" questionnaire that you need to complete, but they never notify you by email or text! If you miss the deadline to respond, your payments stay pending indefinitely. Also check if your claim shows "pending adjudication" anywhere. That means a DEO employee needs to manually review something on your account. Could be identity verification, employment history discrepancy, or work search verification. The system is DESIGNED to be confusing and difficult. They're hoping people give up so they don't have to pay benefits.

I'm in the DEO claims processing department. Here's what's likely happening: around April-May, the system implemented a quarterly wage review that automatically flags accounts for verification if it detects any earnings in the previous quarter. It sounds like you're experiencing an automated hold that requires manual removal. Check your "Determination, Pending Issues and Decision Summary" page in CONNECT. Look for any items labeled "pending adjudication" or "fact finding." If you see those, you'll need agent assistance to resolve them. Contact your state representative's office - they have special liaisons with DEO who can escalate your case. I've seen representatives resolve these issues within 48-72 hours when our regular channels might take weeks.

When my payments stopped for 2 months last year, it was because my identity verification had randomly expired. I had to redo my ID.me verification even though I'd already done it before! The most frustrating part was that there was NOTHING in my account showing this was the problem. Definitely try that Claimyr service someone mentioned above. My neighbor used it and got through in 45 minutes after trying for weeks on his own. Once you talk to someone, they can immediately see what's holding up your claim and usually fix it while you're on the phone. And document EVERYTHING - dates you called, who you spoke with, what they said. You might need this if you end up having to file an appeal.

honey the whole system is corrupt don't get your hopes up!!! they did the same exact thing to me and my sister. no payments for 2 months and then suddenly "oh we fixed the glitch" and money appears. no explanation, no apology, NOTHING!!! the state doesn't care about us regular people AT ALL.

Quick update - I just saw your comment about not seeing anything in your CONNECT inbox. That could actually be part of the problem. Sometimes the DEO system glitches and doesn't display messages even though they're in the system. When you finally reach a representative, ask them specifically to check if there are any pending fact-finding questionnaires or requests for information assigned to your account that aren't visible to you. Also, make sure you're still claiming weeks even while waiting for this to resolve! Many people stop claiming thinking there's no point since they're not getting paid, but once the issue is fixed, they can only pay you for properly claimed weeks.

Just wanted to follow up - were you able to get through to anyone? The Claimyr service I mentioned earlier helped me connect within 35 minutes today when I needed to ask about a new issue. The DEO agent was able to see exactly what was holding up my claim - turned out to be something completely different than what I thought. Hope you get answers soon!