Repeatedly hung up on after hours on hold with DEO - need help accessing locked account

omg this EXACT same thing happened with my account last month!! its like they're trained to hang up on ppl after making us wait forever. so frustrating!!

There's definitely a workaround for this situation. I had the same issue back in February after my husband accidentally entered the wrong PIN too many times. What worked for me was emailing RA.BPC@deo.myflorida.com with "URGENT ACCOUNT UNLOCK REQUEST" in the subject line. In the email, include his claimant ID (if you have it), full name, last 4 of SSN, date of birth, and a brief explanation of the lock-out issue. It took them about 48 hours to respond and unlock the account. Much better than the phone nightmare you're dealing with.

I work as an employment counselor and deal with DEO issues all the time. Here's what you need to know: account locks are handled by a specific department, and regular agents can't fix them (that's why they transfer you to a supervisor). The trick is timing your call. Their systems do updates at night, so calling between 7:30-8:30am often connects you to agents who have more time and better system access. Also, when they transfer you to a supervisor, immediately ask for their extension or ID number. This creates accountability and makes it less likely they'll disconnect you. For account locks specifically, request a "security override" rather than just saying it's locked - this uses their internal terminology and can speed things up.

Hey, I had something kinda similar happen last yr but with my PIN not the security questions. the whole DEO system is designed to make us give up, i swear. have u tried going to a careersource office in person? thats what finally worked 4 me after weeks of phone hell

I had the EXACT same problem for almost a month! Was going insane calling that number. I finally used Claimyr.com and it was a complete game changer. They got me through to an actual DEO agent in under 20 minutes after I'd been trying for weeks. The agent was able to unlock my account right away. You can see how it works in their video demo: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj Seriously saved my sanity and probably my mortgage payment too since I was missing claim weeks like your husband.

the deo is the worst!!!!! i waited 5 hrs last year and the lady had the nerve to tell me she couldnt help after all that time. they dont care about us AT ALL

Quick update on my earlier comment - another option is to check if your husband's CONNECT account has the ID.me verification option. Sometimes account locks happen when identity verification is needed, and completing that process can automatically unlock the account in 24-48 hours. Look for the ID.me button on the login page.

I've been dealing with Florida's unemployment system since 2019, and the best advice I can give is to be extremely persistent but also strategic. Your situation is unfortunately common - the DEO phone system is designed to handle simple questions, not complex account issues. Here's what worked for me with an account lock: 1. Call exactly at 7:30am when they open (set multiple alarms) 2. Press options for "payment issues" rather than "account problems" (routes to different agents) 3. When speaking with an agent, be extremely specific: "My husband's account is locked due to a security question error, and I need a Level 2 security specialist for a CONNECT override." 4. If they try to transfer you, politely ask for their name and ID number first 5. Keep a log of every call, time, agent name, and what they told you Also, simultaneous to calling, send emails to multiple addresses: - RA.BPC@deo.myflorida.com (Benefits department) - DEO.Constituent.Services@deo.myflorida.com (Executive office) Include all identifying information (name, claim ID, last 4 of SSN, DOB, phone) and be clear that you've been disconnected multiple times while seeking help. The log of your call attempts will help here. Hang in there - the system is frustrating by design, but persistence usually pays off.

did ur husband get the adjudication email too?? thats what happened to my bf and we had to wait like 6 weeks just to talk to somebody!!

Just checking back - were you able to resolve this issue? The suggestion about calling early in the morning is solid. For locked accounts specifically, the technical support team (available 7:30am-8:30pm) often has more direct access to security overrides than regular claims agents. When you call, try pressing the options for technical support rather than claims questions. For the missed weeks, yes, he should be able to claim them retroactively once the account is unlocked. You'll need to specifically request this, as the system typically only allows claiming weeks during their designated time window. The agent should be able to open those weeks for claiming, but be sure to mention this specifically.