No confirmation emails from external claim site - lost half my benefits despite meeting deadline

OMG same thing happened to me last month!!! The external site is GARBAGE compared to CONNECT. I submitted all my work searches and then got $0 for one week because they said I didn't meet requirements. I called DEO like 35 times before giving up. The external site never gives any kind of receipt or confirmation number so you have NO PROOF you actually submitted anything. Switch back to CONNECT asap!!

Take screenshots every time you submit on the external site. That's what I do. Then if they try to say you didn't do it, you have proof.

The external site (RA Continued Claims) doesn't send confirmation emails by design, which is definitely frustrating. What's happening is that the data transfer between that system and the main CONNECT database isn't always reliable. Here's what you need to do: 1. Call DEO and specifically request a 'work search verification review' for the week ending 5/30 2. Explain that you submitted before the deadline but the system didn't record it properly 3. Ask them to check the timestamp logs of your submission 4. Request retroactive credit for the missing amount In the future, I'd recommend switching back to claiming through CONNECT directly if possible. The external site is primarily for people who can't access their CONNECT account for some reason. The direct CONNECT system has better validation and gives you those confirmation numbers.

If you need to get through to DEO quickly, I was in the same situation last week and used Claimyr to reach a live agent in about 20 minutes instead of spending hours redialing. Their system calls DEO for you and then calls you when they get an agent. Saved me from missing out on a payment. Check out how it works at claimyr.com or see their demo video: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj - totally worth it in emergency situations like yours.

For what its worth the external site screwed me over too. I switched back to using my CONNECT portal directly and no issues since then. The external site doesnt sync right with the main system sometimes and then your stuck with no way to prove you did the work searches. They need to fix this!!

You can actually request a formal appeal for this. I had to do it when I lost a full week's payment due to a "failure to report work search" that I definitely submitted. Fill out the appeal form in CONNECT under the "Determination, Pending Issues and Decision Summary" section. Look for the determination that reduced your benefit amount and click the appeal button. You have 20 days from the determination date to file. The system is frustrating but they should reinstate the full amount if you can explain what happened during the appeal. Meanwhile, definitely switch back to direct CONNECT submissions!

The lack of confirmation emails is definitely a design flaw in the external system. To prevent this from happening again: 1. Always claim through direct CONNECT if possible 2. If you must use the external site, take screenshots of every page of your submission 3. Log into CONNECT within 48 hours to verify your submissions were recorded properly 4. If they weren't recorded, you can manually add them in CONNECT if it's before the weekly deadline For your current situation, you need to speak with a claims specialist specifically. Regular DEO agents can't always help with this type of issue. When you call, immediately ask to be transferred to a claims specialist who can review work search verification issues.

Update: I just checked with a friend who works at DEO, and they confirmed there was actually a system glitch with the external site for submissions on 5/29-5/30. Several claimants were affected. They're supposedly processing a batch correction for everyone impacted, so you might see the additional money appear in your account within 3-5 business days without having to take action. I'd still recommend calling to make sure you're on the list for the correction.