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This system is BROKEN!!! I know people who've been waiting 3+ MONTHS for appeal hearings! And the DEO keeps "accidentally" denying obvious approvals to manipulate their numbers. They WANT low unemployment stats so they just deny everyone and make appeals impossible. Meanwhile people are losing homes and can't feed their families. DISGUSTING!!
UPDATE: I finally got through to someone at DEO using the Claimyr service (thanks for that recommendation @commenter). The agent confirmed my Q4 wages were missing from their system, apparently because my employer submitted them under a slightly different company name after a corporate restructuring. She's escalated my case to a claims examiner for review. The agent said it should be resolved in 5-7 business days and that I can withdraw my appeal if it gets fixed before the hearing date. Huge relief! Will update again when it's resolved.
The lack of confirmation emails is definitely a design flaw in the external system. To prevent this from happening again: 1. Always claim through direct CONNECT if possible 2. If you must use the external site, take screenshots of every page of your submission 3. Log into CONNECT within 48 hours to verify your submissions were recorded properly 4. If they weren't recorded, you can manually add them in CONNECT if it's before the weekly deadline For your current situation, you need to speak with a claims specialist specifically. Regular DEO agents can't always help with this type of issue. When you call, immediately ask to be transferred to a claims specialist who can review work search verification issues.
Update: I just checked with a friend who works at DEO, and they confirmed there was actually a system glitch with the external site for submissions on 5/29-5/30. Several claimants were affected. They're supposedly processing a batch correction for everyone impacted, so you might see the additional money appear in your account within 3-5 business days without having to take action. I'd still recommend calling to make sure you're on the list for the correction.
my freind says they doing this cuz to many ppl claiming at once on mondays and the system keeps crashing. whatevs deo always making things harder for no reason
Thanks everyone for the responses! I claimed my second week yesterday (Monday) like scheduled and it went through fine. The payment for my first week already hit my account this morning. Seems like this is just the new way things work now. Really wish DEO would communicate these changes instead of leaving us all confused and panicking!
Glad to hear everything worked out! For anyone else reading this thread later - this is now standard procedure for many claimants. DEO is gradually transitioning all accounts to this weekly claiming schedule throughout 2025. While it's inconvenient for budgeting purposes, it doesn't affect your total benefit amount or eligibility.
Update: I tried calling the regular DEO number this morning and got disconnected 14 times in a row. This is absolutely ridiculous! I'm going to try that Claimyr service some of you mentioned. I need to get this claiming schedule issue fixed ASAP since I can't afford to wait until 9/11 to start the process. Will let you all know if it works. If anyone has any other suggestions for getting through to DEO, I'm all ears!
Final update: I used Claimyr and actually got through to a real person at DEO! The agent confirmed that the biweekly claiming schedule is normal and my first week is the "waiting week" that doesn't get paid. She also helped me understand the work search requirements better. For anyone else new to this process - make sure you're doing your 5 work searches EACH week, keep detailed records, and set calendar reminders for your claiming dates. The system is still terrible, but at least I understand it a bit better now.
Lydia Bailey
did ur husband get the adjudication email too?? thats what happened to my bf and we had to wait like 6 weeks just to talk to somebody!!
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Marcus Patterson
•No, we didn't get any adjudication email. His claim was going smoothly until he got locked out. Now we can't even see if there are any issues since we can't get into the account at all!
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Alice Coleman
Just checking back - were you able to resolve this issue? The suggestion about calling early in the morning is solid. For locked accounts specifically, the technical support team (available 7:30am-8:30pm) often has more direct access to security overrides than regular claims agents. When you call, try pressing the options for technical support rather than claims questions. For the missed weeks, yes, he should be able to claim them retroactively once the account is unlocked. You'll need to specifically request this, as the system typically only allows claiming weeks during their designated time window. The agent should be able to open those weeks for claiming, but be sure to mention this specifically.
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Marcus Patterson
•I tried calling this morning at 7:30 sharp and finally got through to someone helpful! They transferred me to technical support without hanging up, and they were able to unlock the account. You were right about requesting the retroactive weeks too - they opened up the past 3 weeks for claiming. Thank you so much for your help!
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