did ur husband get the adjudication email too?? thats what happened to my bf and we had to wait like 6 weeks just to talk to somebody!!

Just checking back - were you able to resolve this issue? The suggestion about calling early in the morning is solid. For locked accounts specifically, the technical support team (available 7:30am-8:30pm) often has more direct access to security overrides than regular claims agents. When you call, try pressing the options for technical support rather than claims questions. For the missed weeks, yes, he should be able to claim them retroactively once the account is unlocked. You'll need to specifically request this, as the system typically only allows claiming weeks during their designated time window. The agent should be able to open those weeks for claiming, but be sure to mention this specifically.

This system is BROKEN!!! I know people who've been waiting 3+ MONTHS for appeal hearings! And the DEO keeps "accidentally" denying obvious approvals to manipulate their numbers. They WANT low unemployment stats so they just deny everyone and make appeals impossible. Meanwhile people are losing homes and can't feed their families. DISGUSTING!!

UPDATE: I finally got through to someone at DEO using the Claimyr service (thanks for that recommendation @commenter). The agent confirmed my Q4 wages were missing from their system, apparently because my employer submitted them under a slightly different company name after a corporate restructuring. She's escalated my case to a claims examiner for review. The agent said it should be resolved in 5-7 business days and that I can withdraw my appeal if it gets fixed before the hearing date. Huge relief! Will update again when it's resolved.

The lack of confirmation emails is definitely a design flaw in the external system. To prevent this from happening again: 1. Always claim through direct CONNECT if possible 2. If you must use the external site, take screenshots of every page of your submission 3. Log into CONNECT within 48 hours to verify your submissions were recorded properly 4. If they weren't recorded, you can manually add them in CONNECT if it's before the weekly deadline For your current situation, you need to speak with a claims specialist specifically. Regular DEO agents can't always help with this type of issue. When you call, immediately ask to be transferred to a claims specialist who can review work search verification issues.

Update: I just checked with a friend who works at DEO, and they confirmed there was actually a system glitch with the external site for submissions on 5/29-5/30. Several claimants were affected. They're supposedly processing a batch correction for everyone impacted, so you might see the additional money appear in your account within 3-5 business days without having to take action. I'd still recommend calling to make sure you're on the list for the correction.

my freind says they doing this cuz to many ppl claiming at once on mondays and the system keeps crashing. whatevs deo always making things harder for no reason

Thanks everyone for the responses! I claimed my second week yesterday (Monday) like scheduled and it went through fine. The payment for my first week already hit my account this morning. Seems like this is just the new way things work now. Really wish DEO would communicate these changes instead of leaving us all confused and panicking!

I know others have mentioned it, but I want to emphasize: document EVERYTHING during this process. Take screenshots of all uploads, note the time/date of all calls, and keep copies of everything you submit. Florida's DUA verification process has been problematic for many claimants. Another tip: If you submit documents and don't see them reflected in your CONNECT account within 48 hours, call immediately. Sometimes documents get "lost" in their system, and you don't want to miss deadlines because of their technical issues.

In CONNECT, you can check document status under the "Determination, Pending Issue and Decision Summary" section. Any documents you've submitted should eventually show up there with a status. To answer your earlier question - no, documents don't need to be notarized for DUA claims. Regular copies are fine as long as they're legible. Just be sure your name and the relevant dates are clearly visible on all documents. One final recommendation: if you have any 1099 or self-employment income in addition to your regular job, be sure to document that too. DUA can potentially cover income losses from multiple sources affected by the disaster.