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This reminds me of when my daughter lost her job at the mall during that big retail shutdown last year. She was only there for two weeks before everyone got laid off. She kept getting denied by DEO too. The whole thing is so frustrating. She ended up moving back home with us because she couldn't pay rent. Have you looked into food banks in your area? At least that could help with feeding your kids while you figure things out.
After reading through this thread, I think your best next steps are: 1) Use one of the methods suggested to actually speak with a DEO representative - either calling right at opening time or using Claimyr if you continue having trouble getting through 2) Ask specifically about alternative assistance programs you might qualify for given your childcare situation 3) Contact your county's Human Services department about emergency assistance programs - many counties have special funds for families with children 4) Document everything - your attempts to find work, childcare limitations, and communications with DEO Most importantly, don't give up after the initial rejection. Many people get denied initially but qualify after speaking with an actual representative who can consider your full situation.
This system is BROKEN!!! I know people who've been waiting 3+ MONTHS for appeal hearings! And the DEO keeps "accidentally" denying obvious approvals to manipulate their numbers. They WANT low unemployment stats so they just deny everyone and make appeals impossible. Meanwhile people are losing homes and can't feed their families. DISGUSTING!!
UPDATE: I finally got through to someone at DEO using the Claimyr service (thanks for that recommendation @commenter). The agent confirmed my Q4 wages were missing from their system, apparently because my employer submitted them under a slightly different company name after a corporate restructuring. She's escalated my case to a claims examiner for review. The agent said it should be resolved in 5-7 business days and that I can withdraw my appeal if it gets fixed before the hearing date. Huge relief! Will update again when it's resolved.
One more thing to prepare for: expect your account to go into "pending" status during the transition between benefit years. This is normal but stressful. You'll still need to claim weeks during this time, even though payments might be delayed until your new claim is processed. If your claim gets stuck in adjudication during the transition (this happened to me), be persistent about contacting DEO. The regular phone lines are nearly impossible, so having alternative contact methods ready is essential. Also, occasionally check your CONNECT inbox and spam folder for any fact-finding questionnaires. Missing these can seriously delay your new claim processing.
Andre Moreau
Based on all your responses, it seems like you're taking the right steps now. One additional thing I'd recommend: Request a hearing specifically for "identity theft determination" rather than just appealing the overpayment notices. When you're able to speak with someone at DEO, make it clear that you're not disputing individual weeks but rather asserting that the entire claim is fraudulent. The ID theft form (DEO-CO) should be submitted with as much supporting documentation as possible: - Police report - Identity theft report from FTC (identitytheft.gov) - Signed affidavit - Any evidence showing you were employed during the claimed periods Keep us posted on your progress. Identity theft cases are unfortunately common with DEO, but they can be resolved with persistence.
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Aisha Ali
•Thank you - I'll definitely request that specific type of hearing. I'm employed full-time and have been since 2023, so I can easily prove I wasn't eligible for benefits during the periods they're claiming. I'll update this thread once I make some progress. Really appreciate everyone's help and suggestions!
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Yuki Nakamura
the DEO is such a joke lol they probly wont even look at ur case for another year hahaha.... happened to my friend and it took 2 YEARS to fix!!! florida unemployment is THE WORST in the country no contest
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Ethan Moore
•While the system is definitely flawed, this type of comment isn't particularly helpful to someone actively trying to solve their problem. There are specific steps OP can take that might resolve this much faster than 2 years, as others have pointed out.
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