Florida Unemployment

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Can't reach Florida Unemployment? Claimyr calls for you, so you don't have to wait on hold.

Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.

Using Claimyr will:

  • Connect you to a human agent at the DEO
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the DEO drops your call
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Missed biweekly DEO claim filing date - account now saying file new claim?

I completely messed up my claim filing schedule and now I'm panicking! I thought I knew exactly when to file my biweekly claim but then CONNECT was down for maintenance the day I tried to log in. When I finally got back in yesterday, the system is telling me I need to file a brand new claim instead of just claiming weeks?? I was only 4 months into my benefit year and had plenty of benefits remaining. When I tried starting the new claim application, the website froze halfway through and kicked me out. Now I'm stuck in limbo and can't get through on the phone lines (keep getting busy signals or automatic disconnects). Has anyone dealt with missing a biweekly filing deadline? Do they really terminate your entire claim if you miss one filing period? This seems extreme when it was partly because their website was down for maintenance! Any advice on fixing this without having to start the whole process over again?

One final note - if you do end up having to file a new claim application, make sure to answer the question about whether you've filed for benefits in the last 12 months as "Yes." This helps link your new claim to your previous one in their system. Also, when you get to the employment history section, try to enter your work history EXACTLY as you did in your original claim (same employer names, dates, etc). This helps their system recognize it's the same person and can sometimes speed up processing.

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This is assuming the garbage CONNECT system even LETS you complete an application without crashing 17 times!! I had to try FIVE SEPARATE TIMES to complete my application because it kept freezing at different points!

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UPDATE: I got through to DEO! Used that Claimyr service after failing to get through on my own this morning. The agent confirmed what many of you said - my claim wasn't actually terminated, but was flagged as "inactive" due to missing the filing window. She was able to reactivate my existing claim and set up my account so I could claim my missed weeks! No need to file a new application after all. Such a relief. Thanks everyone for your help and advice - would have been completely lost without this forum.

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That's fantastic news! So glad you got it resolved without having to start a new claim. This is exactly why speaking to an actual agent is so important with these issues - the online system often presents generic "solutions" that aren't actually necessary. Thanks for updating us!

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DEO PUA payment only shows $113/week - where's the $600 FPUC boost?

Just got approved for PUA benefits after waiting for almost 2 months (filed March 12th). I finally see my account showing payments, but it's only $113 per week backdated to when I applied. Shouldn't I be getting the additional $600 FPUC payment too? My CONNECT dashboard doesn't show anything about the extra $600 anywhere. Is this normal or did something go wrong with my claim? I'm a gig worker and this is my first time dealing with unemployment. Super confused and starting to worry because bills are stacking up fast.

Update: The $600 payments just showed up in my payment history today! 4 days after the regular payments appeared. All is well and I'm so relieved. Thanks everyone for your help and advice!

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Great news! Glad it worked out without needing to contact DEO. The system is working as designed in your case, just with the usual delays. Make sure to keep claiming your weeks on schedule to avoid any interruptions in your benefits.

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my sister had this exact thing happen but it turned out she wasn't eligible for the $600 bcuz she filed under the wrong program to begin with... might wanna double check which program ur actually approved for

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Thanks for the heads-up, but looks like mine was just delayed. My payments are showing correctly now. Hope your sister got her situation sorted out!

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DEO keeps billing me for weeks I never claimed - ID theft nightmare won't end

I'm at my wits' end dealing with this identity theft nightmare with DEO since March 2025. Someone filed for unemployment using my information, and despite having TWO separate appeal hearings with Tallahassee officials, I STILL keep getting overpayment notices for weeks I never claimed! Every hearing ends with 'We've resolved the issue, Mr. Johnson' but then boom - another bill shows up demanding $4,200 for 'fraudulent claims' I NEVER MADE. When I log into CONNECT, there's absolutely nothing showing these supposed weeks, no appeal option, no record of these claims they're billing me for. It's like fighting a ghost! I've sent 8 emails to the fraud department with zero response. Every single phone call ends with that stupid automated message about 'higher than normal call volume' before disconnecting me. I'm genuinely worried this will damage my credit or trigger wage garnishment for something I didn't do! Has anyone successfully resolved identity theft with Florida DEO? I'm desperate for actual solutions.

Based on all your responses, it seems like you're taking the right steps now. One additional thing I'd recommend: Request a hearing specifically for "identity theft determination" rather than just appealing the overpayment notices. When you're able to speak with someone at DEO, make it clear that you're not disputing individual weeks but rather asserting that the entire claim is fraudulent. The ID theft form (DEO-CO) should be submitted with as much supporting documentation as possible: - Police report - Identity theft report from FTC (identitytheft.gov) - Signed affidavit - Any evidence showing you were employed during the claimed periods Keep us posted on your progress. Identity theft cases are unfortunately common with DEO, but they can be resolved with persistence.

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Aisha Ali

Author

Thank you - I'll definitely request that specific type of hearing. I'm employed full-time and have been since 2023, so I can easily prove I wasn't eligible for benefits during the periods they're claiming. I'll update this thread once I make some progress. Really appreciate everyone's help and suggestions!

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the DEO is such a joke lol they probly wont even look at ur case for another year hahaha.... happened to my friend and it took 2 YEARS to fix!!! florida unemployment is THE WORST in the country no contest

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While the system is definitely flawed, this type of comment isn't particularly helpful to someone actively trying to solve their problem. There are specific steps OP can take that might resolve this much faster than 2 years, as others have pointed out.

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DEO CONNECT not allowing weekly claims until 9/11 - is this normal?

I started my Florida unemployment claim last week and I'm super confused about the claiming process. The system isn't letting me claim week by week - says I can't claim again until 9/11. Is this normal? Nobody told me the first week isn't paid either! The CONNECT site is absolutely terrible to navigate - every login bombards me with tons of useless information while hiding the actually helpful stuff. I've spent HOURS reading through contradictory instructions and getting nowhere. This feels deliberately designed to frustrate people out of claiming benefits they're entitled to. Anyone else think this system is intentionally broken to keep payment rates low? How are people supposed to survive when the very system meant to help is this user-unfriendly? Seriously wondering if our state officials ever tried using their own system!

Update: I tried calling the regular DEO number this morning and got disconnected 14 times in a row. This is absolutely ridiculous! I'm going to try that Claimyr service some of you mentioned. I need to get this claiming schedule issue fixed ASAP since I can't afford to wait until 9/11 to start the process. Will let you all know if it works. If anyone has any other suggestions for getting through to DEO, I'm all ears!

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good luck! let us know if u get thru. i gave up calling and just waited it out but not everyone can do that

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Final update: I used Claimyr and actually got through to a real person at DEO! The agent confirmed that the biweekly claiming schedule is normal and my first week is the "waiting week" that doesn't get paid. She also helped me understand the work search requirements better. For anyone else new to this process - make sure you're doing your 5 work searches EACH week, keep detailed records, and set calendar reminders for your claiming dates. The system is still terrible, but at least I understand it a bit better now.

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I'm glad you got it sorted out! The whole system is a learning curve for sure. Just wait until you have to deal with adjudication or fact finding... that's a whole other nightmare lol. But seriously, keeping good records of EVERYTHING will save you so many headaches down the road.

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Need recommendations for lawyer specializing in DEO appeals and wrongful termination

After 3+ years at my company, I was suddenly let go last week with some vague explanation about 'performance issues' even though I've never had a single negative review. Filed for unemployment through DEO CONNECT and just got denied - the determination letter says my employer claimed misconduct, which is completely untrue! I think they're trying to avoid the unemployment claim affecting their tax rate. Has anyone here successfully appealed this kind of situation? Can anyone recommend a good lawyer in the Jacksonville area who specializes in wrongful termination AND unemployment appeals? This feels so unfair and I'm really stressing about paying bills while this gets sorted out.

idk about lawyers but make sure u keep claiming weeks while ur appeal is pending!!!! i didnt know this and lost out on 6 weeks of payments even tho i eventually won my appeal. u have to keep doing the work search and claiming every 2 weeks or they wont pay u retroactively

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Oh wow, I didn't realize this! I thought since I was denied I shouldn't claim weeks anymore. Thanks for letting me know - I'll make sure to keep up with the work search requirements and claiming while waiting for the appeal.

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