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DEO payment schedule changed from weekly to biweekly and now completely inconsistent - what's happening?
I'm really confused about my DEO payment schedule lately. For the first month, my unemployment benefits were coming in like clockwork every Tuesday ($875/week). Then without any notification, they switched to biweekly payments of $1,750. Now everything's a mess - I got absolutely nothing two weeks ago, then randomly received $875 last Wednesday, and now this week there's no payment again. My CONNECT account still shows my claim as active and I've completed all my work search requirements (the full 5 activities each week). Has DEO changed their payment schedule? Is anyone else experiencing these weird payment patterns? I'm really stressing because my rent is due next week and I can't plan my budget with these unpredictable payments.
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No waiting time on DEO site right now - claim benefits immediately!
Just a quick heads up for everyone stressing about claiming their weeks! I tried logging in to CONNECT all morning and kept getting the wait times of 45+ minutes, but I just logged in right now (2:15pm) and got straight through with ZERO wait time! If you're due to claim this week, jump on there now before the system gets clogged again. Last time I waited until the deadline day and spent 3 hours trying to get in. The site seems super stable right now too - no error messages or timeouts. Good luck everyone!
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update: just tried again now (3:45) and still got right in! already done with my claim! OP was right, site was working super smooth. even the work search page didn't glitch out like it usually does when i try to add my 5 employers
Awesome! Glad it worked out for you too! Such a relief when technology actually works the way it's supposed to.
I've been on Florida unemployment since last month when my graphic design position was eliminated. The DEO website is so hit or miss! Last week I tried logging in for TWO DAYS and kept getting error screens. Then randomly at like 11pm on a Tuesday, no wait at all. Nothing about the CONNECT system makes any sense to me. It feels like they're running it on Windows 95 or something, lol.
Windows 95 would be an upgrade! 😂 Pretty sure they're running it on punch cards and an abacus based on my experience!
What does EUC mean on my Florida DEO CONNECT account? So confused!
I finally managed to log into my CONNECT account after trying for 3 days (kept saying system maintenance), and now I'm totally confused. Under my claim status there's something that says 'EUC' but I have no idea what that means? Is that good or bad? My claim is still showing active but I'm worried I'm missing something important. Does anyone know what EUC stands for and if I need to do something specific for this type of claim? I'm new to unemployment and the DEO website is so confusing!
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I remember when I first applied I saw so many weird acronyms! my brain was like whaaaat is happening lol. But yeah just make sure ur doing ur work searches and claiming on time and u should be fine!
So did you get your issue resolved? I'm dealing with something similar and wondering if I should be worried or not.
I think so! Based on everyone's advice, it seems like the EUC label is just a glitch since my monetary determination shows RA. I'm going to keep claiming my weeks and doing my work searches. Fingers crossed my first payment comes through next week. I'll update if I have any problems!
Is there a working DEO phone number that actually gets through to agents in 2025?
So frustrated!!! Spent all morning trying to get through to a DEO agent about my pending monetary determination that's been stuck for 3 weeks. Last month I managed to speak with someone after only 15 minutes of waiting (miracle, right?), but today it's just recordings and automatic disconnects over and over. I've tried 1-833-FL-APPLY and the 800 number from my determination letter at least 20 times today. Does anyone have a current working number that actually connects to real humans? Or certain times that are better to call? I need to find out why my claim is still showing "pending monetary determination" even though I submitted all my employment history. At this point I'm desperate enough to try anything!
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Update on my earlier comment - I just found out that if you're dealing with a monetary determination issue specifically, you need to get to the wage determination department, not general claims. When you call the main number, press 5, then 3, then 2 in the menu system. This routes you to the specific team that handles wage and monetary determination issues. Much shorter wait time (only 20 mins when I called yesterday) compared to the general queue.
This is EXACTLY what I needed! Thank you so much. I'll try this specific menu path tomorrow morning. Fingers crossed I can finally get this resolved.
try chatting with them on facebook messenger!!!! worked for me when i couldn't get thru on phone. search for florida department of economic opportunity and send them a message with ur claimant ID
I tried Facebook messaging them THREE TIMES last week and they never responded. Complete waste of time like everything else with DEO. I'm convinced no one actually works there anymore, just robots sending automated messages!
DEO put 'incarceration hold' on my claim but I haven't been in jail since 2022 - help!
I'm totally stressed out right now. Logged into CONNECT yesterday to claim my weeks and saw my payments are on hold with something labeled 'incarceration hold.' This makes absolutely NO sense as I haven't been incarcerated since early 2022 (18 months ago)! My last stint was only 60 days for a misdemeanor, all fines paid, everything resolved. I've been working steadily at a warehouse since then until they had major layoffs last month. Has the DEO system somehow flagged old records? Anyone else dealt with this? I tried calling the main number but after 2 hours on hold it disconnected me. I can't afford to wait weeks for this to resolve - rent is due in 10 days.
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Hey, any luck getting your issue resolved? I've been keeping an eye on this thread because my brother just got hit with the same incarceration hold yesterday!
UPDATE: Finally got through to DEO using that Claimyr service someone mentioned. Was connected to an agent in about 15 minutes! She confirmed it was an error in their new cross-reference system and that they're seeing this issue a lot. They've expedited my case since I provided all my employment documentation showing I've been working since my release. The hold should be removed in 2-3 business days. Such a relief! Tell your brother to be sure to have all his employment records ready when he calls.
i had a different hold but same problem gettin through to DEO. i finally had my state rep's office call for me. might try that if u cant get through. just google ur florida state representative
This is actually great advice! My cousin works for a state rep and they have special contacts at agencies like DEO to help constituents with issues. Definitely worth trying if other methods don't work.
Ellie Kim
Update us after you call them. What likely happened is that your claim was flagged for random work search verification, which is why you saw that message about your work search record being selected for review. When this happens, they typically hold payment for the weeks being verified until they complete their review or until you speak with an agent who can verify your documentation on the spot. Also, I noticed something in your original post - the amount you mentioned ($875/week) is higher than Florida's maximum weekly benefit amount of $375. Are you sure you're not including the Federal Pandemic Unemployment Compensation that ended in September 2021? Current Florida DEO payments wouldn't include any extra federal money.
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Kristian Bishop
AuthorYou're right about the amount - I was including what they're taking out for taxes and child support payments in my calculation. The base amount is $375/week but I only get $295 after deductions, and had mixed up the numbers with my previous job's partial pay. Thank you for pointing that out! I'll definitely update after I call.
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Kaitlyn Otto
Based on everything in this thread, it sounds like your payments are inconsistent because: 1. Your claim was randomly selected for work search verification (that notice you missed) 2. The weeks showing "Pending Quality Review" are being held until that verification is complete 3. The weeks that were paid normally weren't part of the review period Your best course of action is to: 1. Upload all work search documentation for the unpaid weeks 2. Contact DEO directly to explain you've provided the documentation 3. Ask them to review and release the held payments The DEO system can be frustrating but usually these verification issues get resolved once you can speak with someone directly. Let us know how it goes!
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Kristian Bishop
AuthorI finally got through to DEO this morning after trying for two hours! You were exactly right - they had randomly selected weeks 8-10 of my claim for work search verification, and those were the weeks with delayed/missing payments. The agent reviewed my documentation while I was on the phone and released all my held payments! She said I should see the money in 2-3 business days. Thank you all for your help figuring this out!
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