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update: just tried again now (3:45) and still got right in! already done with my claim! OP was right, site was working super smooth. even the work search page didn't glitch out like it usually does when i try to add my 5 employers
Awesome! Glad it worked out for you too! Such a relief when technology actually works the way it's supposed to.
I've been on Florida unemployment since last month when my graphic design position was eliminated. The DEO website is so hit or miss! Last week I tried logging in for TWO DAYS and kept getting error screens. Then randomly at like 11pm on a Tuesday, no wait at all. Nothing about the CONNECT system makes any sense to me. It feels like they're running it on Windows 95 or something, lol.
Windows 95 would be an upgrade! 😂 Pretty sure they're running it on punch cards and an abacus based on my experience!
Update on my earlier comment - I just found out that if you're dealing with a monetary determination issue specifically, you need to get to the wage determination department, not general claims. When you call the main number, press 5, then 3, then 2 in the menu system. This routes you to the specific team that handles wage and monetary determination issues. Much shorter wait time (only 20 mins when I called yesterday) compared to the general queue.
try chatting with them on facebook messenger!!!! worked for me when i couldn't get thru on phone. search for florida department of economic opportunity and send them a message with ur claimant ID
I remember when I first applied I saw so many weird acronyms! my brain was like whaaaat is happening lol. But yeah just make sure ur doing ur work searches and claiming on time and u should be fine!
So did you get your issue resolved? I'm dealing with something similar and wondering if I should be worried or not.
I think so! Based on everyone's advice, it seems like the EUC label is just a glitch since my monetary determination shows RA. I'm going to keep claiming my weeks and doing my work searches. Fingers crossed my first payment comes through next week. I'll update if I have any problems!
Hey, any luck getting your issue resolved? I've been keeping an eye on this thread because my brother just got hit with the same incarceration hold yesterday!
UPDATE: Finally got through to DEO using that Claimyr service someone mentioned. Was connected to an agent in about 15 minutes! She confirmed it was an error in their new cross-reference system and that they're seeing this issue a lot. They've expedited my case since I provided all my employment documentation showing I've been working since my release. The hold should be removed in 2-3 business days. Such a relief! Tell your brother to be sure to have all his employment records ready when he calls.
i had a different hold but same problem gettin through to DEO. i finally had my state rep's office call for me. might try that if u cant get through. just google ur florida state representative
This is actually great advice! My cousin works for a state rep and they have special contacts at agencies like DEO to help constituents with issues. Definitely worth trying if other methods don't work.
Finley Garrett
my cousin works at DEO (not saying which office lol) and she told me they have a HUGE backlog of appeal payments from 2020-2023 that theyre still working through. something about the system not being set up to handle so many appeals after covid. you should def keep trying but also maybe file a complaint with the department of labor?? not sure if that will help but worth a shot
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Callum Savage
•Filing a complaint with the US Department of Labor's Employment and Training Administration is actually helpful. They oversee state unemployment programs and can intervene if benefits are improperly delayed. You can submit complaints online at their website.
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Jacinda Yu
Update: I tried calling that technical support number that someone suggested (833-352-7759) and actually got through! The rep said my account was locked due to inactivity but she unlocked it for me. I can log in now, but my claim still shows no payment history for those weeks I was approved for. At least it's progress though. I'm going to try the Claimyr service to get through to the benefits department next. I'll also reach out to my state representative as suggested. Thanks everyone for the advice! Will keep you updated if I ever see that money.
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Landon Flounder
•Please let us know if you get your backpay! I'm still fighting for mine and need all the hope I can get lol
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Cass Green
•That's great progress! When you speak with the benefits department, ask specifically for the Appeals Resolution Team. They handle the actual payment release after successful appeals. Good luck!
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