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did ur husband get the adjudication email too?? thats what happened to my bf and we had to wait like 6 weeks just to talk to somebody!!
Just checking back - were you able to resolve this issue? The suggestion about calling early in the morning is solid. For locked accounts specifically, the technical support team (available 7:30am-8:30pm) often has more direct access to security overrides than regular claims agents. When you call, try pressing the options for technical support rather than claims questions. For the missed weeks, yes, he should be able to claim them retroactively once the account is unlocked. You'll need to specifically request this, as the system typically only allows claiming weeks during their designated time window. The agent should be able to open those weeks for claiming, but be sure to mention this specifically.
I tried calling this morning at 7:30 sharp and finally got through to someone helpful! They transferred me to technical support without hanging up, and they were able to unlock the account. You were right about requesting the retroactive weeks too - they opened up the past 3 weeks for claiming. Thank you so much for your help!
The lack of confirmation emails is definitely a design flaw in the external system. To prevent this from happening again: 1. Always claim through direct CONNECT if possible 2. If you must use the external site, take screenshots of every page of your submission 3. Log into CONNECT within 48 hours to verify your submissions were recorded properly 4. If they weren't recorded, you can manually add them in CONNECT if it's before the weekly deadline For your current situation, you need to speak with a claims specialist specifically. Regular DEO agents can't always help with this type of issue. When you call, immediately ask to be transferred to a claims specialist who can review work search verification issues.
Update: I just checked with a friend who works at DEO, and they confirmed there was actually a system glitch with the external site for submissions on 5/29-5/30. Several claimants were affected. They're supposedly processing a batch correction for everyone impacted, so you might see the additional money appear in your account within 3-5 business days without having to take action. I'd still recommend calling to make sure you're on the list for the correction.
Since you don't have qualifying wages for regular RA, you might want to look into other assistance programs that don't require W-2 employment history. The Department of Children and Families offers temporary cash assistance and SNAP benefits that self-employed individuals may qualify for depending on your income. Also, check with CareerSource Florida as they sometimes have grants or training programs available for self-employed individuals looking to expand skills or transition careers. I know it's not the same as unemployment benefits, but it might help bridge the gap while you rebuild your photography business.
my freind says they doing this cuz to many ppl claiming at once on mondays and the system keeps crashing. whatevs deo always making things harder for no reason
Thanks everyone for the responses! I claimed my second week yesterday (Monday) like scheduled and it went through fine. The payment for my first week already hit my account this morning. Seems like this is just the new way things work now. Really wish DEO would communicate these changes instead of leaving us all confused and panicking!
Glad to hear everything worked out! For anyone else reading this thread later - this is now standard procedure for many claimants. DEO is gradually transitioning all accounts to this weekly claiming schedule throughout 2025. While it's inconvenient for budgeting purposes, it doesn't affect your total benefit amount or eligibility.
Dmitry Popov
my checks were all different amounts too. DEO math makes no sense sometimes lol
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Ava Garcia
•RIGHT?? I swear they just make up numbers sometimes! One week $580, next week $750, then $680 with ZERO explanation!!!
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Fatima Al-Suwaidi
I'm glad you're getting this resolved! For future reference, the proper steps after filing an initial claim are: 1. Submit initial application 2. Receive confirmation number 3. Set up CONNECT account 4. Log in every two weeks to claim weeks (even before approval) 5. Complete work search requirements (5 activities per week) 6. Report any earnings during claimed weeks Many people don't realize step 4 needs to happen regardless of claim status. The system doesn't clearly explain this, which is why so many people miss out on weeks they should receive.
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NebulaNinja
•This is SO helpful - thank you! If we had known this from the beginning, we wouldn't be in this mess. I wish DEO made these steps clearer on their website or sent better instructions after applying.
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