To summarize what everyone has said: 1. The best document is the "Determination, Monetary and Issue Summary" from your CONNECT account 2. Make sure it shows your name, claim ID, and weekly benefit amount 3. For a mid-certification review, they typically want to see 4 weeks of payment history 4. You can print this directly from CONNECT or save as PDF 5. If you absolutely need an official letter, you'll need to contact DEO directly One more thing: take a screenshot of your submission confirmation when you upload these documents to DCF's portal. I've seen cases where they claim they never received documentation that was definitely submitted. Having that confirmation can save you a lot of hassle if there's any dispute later.

I went through this same situation a few months ago and it was so stressful! What worked for me was logging into CONNECT and going to the "Claim Summary" section where you can see your payment history. I printed out the last 4-6 weeks of payments which showed the dates and amounts. DCF accepted it without any issues. One tip: make sure whatever you print shows your full name and SSN (or at least partial SSN) because they need to verify it's actually your account. Also, if you're getting partial weeks or have any deductions, those will show up on the payment history which is important for them to see your actual "weekly gross income" vs your benefit amount. Don't panic - you still have 11 days which is plenty of time to get this sorted out! The CONNECT system can be slow sometimes but the documents you need are definitely in there.

UPDATE: I finally got through to DEO this morning! Had to call 14 times before I wasn't disconnected. The representative confirmed there was a system glitch that affected my account and several others. She said the missing weeks should reappear within 48-72 hours and gave me a confirmation number this time. She also added a note that I'm eligible for those weeks when they do appear. Fingers crossed this actually works! Thanks everyone for your advice - especially about asking for the Tier 2 rep and getting confirmation numbers.

That's fantastic news! 🎉 Really hoping those weeks show up for you in the next few days. Your experience is going to be super helpful for others dealing with this same issue. The fact that you had to call 14 times just to get through is absolutely ridiculous though - DEO really needs to fix their phone system along with all these technical glitches. Keep us posted on whether the weeks actually appear!

Just wanted to follow up - did you manage to find the right section to claim the final weeks? The deadline would be approaching soon if these are truly the last weeks of eligibility.

I'm dealing with the exact same issue! Just tried to help my neighbor navigate this new system yesterday and we were both completely lost. The whole layout is so different from what we're used to. It's frustrating that they didn't send out clearer notifications about such a major change - I only found out about it when I couldn't find anything on the site! Thanks to everyone who explained where to find the 'Request Benefit Payment' section. It's really helpful to know it's under 'My Benefits' and you have to scroll down. Why do they always make these systems more complicated instead of easier?

Guys, I know it's tough, but remember the people working at the unemployment office are probably overwhelmed too. Let's try to be patient and kind when we do get through to someone.

I'm dealing with the exact same issue - filed around the same time and still nothing! One thing that helped me was creating a detailed log of every interaction (calls, emails, online submissions) with dates and reference numbers. Also, try reaching out through multiple channels at once - online portal, phone, AND email. Sometimes one method gets through faster than others. Don't give up, Jacob! The squeaky wheel gets the grease. 💪

One more thing I forgot to mention in my first comment - try emailing DEO.Publicrecords@deo.myflorida.com and request all records related to your claim under Florida public records law. Sometimes this can shake things loose since they're legally required to respond to public records requests. Include your claimant ID, full name, and last 4 of SSN.

UPDATE: I finally got through this morning using the 7:30am trick! The agent actually told me my claim has been flagged for "multiple employment verification issues" - apparently 2 of my previous employers never responded to DEO's verification requests, and instead of just TELLING ME THIS, they've left my claim in limbo for 10 months!!! She said she's forwarding my case to a supervisor for expedited review, but I'm not holding my breath. I'm going to try all the other suggestions here too - public records request, inspector general complaint, and probably the news station route if nothing moves in the next week. Thank you all for the advice!