Florida Unemployment

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DEO taking forever to pay benefits - possible homelessness while waiting for money owed

I've been waiting for my benefits to be released for 7 weeks now, and I'm at my breaking point. I've paid into this system for YEARS while working, and now that I actually need it, the DEO acts like they're doing me some kind of favor by sitting on money that's rightfully mine! My savings are completely gone, and I'm literally facing eviction next week if I don't get these payments. My claim is stuck in 'adjudication' with zero explanation about what the problem even is. How is this legal?? I've called 32 times this week alone and never got through to a human. Does anyone know who in government actually oversees DEO? I want to know which politicians I need to vote OUT to fix this disaster of a system. This isn't a political rant - I'm genuinely about to be homeless while bureaucrats take their sweet time 'adjudicating' my claim.

Update on my situation - I finally got through to DEO with that Claimyr service I mentioned. Turns out there was an earnings discrepancy between what I reported and what my employer reported for my last quarter. The agent was able to resolve it immediately once I explained that I had picked up extra shifts during those weeks. My benefits were released two days later, and I was able to catch up on rent. Don't give up - sometimes these issues can be resolved quickly once you actually get through to the right person.

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That's encouraging to hear. I'm going to try calling again tomorrow, and if that doesn't work, I might try the service you mentioned. I just can't afford to wait much longer.

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I've been helping people with DEO issues for a while now, and here's my advice: 1. Try calling right when they open at 7:30am - the queue fills up within minutes 2. Check your CONNECT inbox daily for fact-finding questionnaires - sometimes they send these without notification 3. Make sure ALL your work search activities are logged properly 4. If you have an adjudication issue, be aware they're required by law to resolve it within 21 days, but they rarely meet this requirement 5. If you reach 8 weeks without resolution, contact the DEO Reemployment Assistance Help Center and specifically request an escalation Hang in there - the system is frustrating but persistence usually pays off eventually.

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Thank you for these specific steps. I didn't know about the 21-day requirement - that's helpful information I can mention when I call. I've been checking CONNECT daily but haven't received any questionnaires. I'll definitely try the early morning call strategy tomorrow.

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DEO system asking for new regular RA application after benefits expired - What to do?

I'm in a total panic right now. I've been collecting unemployment for about 4 months, and when I tried to log in to CONNECT yesterday to claim my weeks, the system suddenly gave me this message saying I need to apply for a new claim because it's a new calendar quarter? It said something about reviewing my eligibility for regular 'reemployment assistance' but I don't understand what that means for my current claim. Does anyone know if I'm supposed to start a completely new application or if there's some other way to continue my current benefits? The CONNECT dashboard looks different now and I don't see any clear option to proceed. I'm worried if I start a new application it might mess up my current payments or create some kind of fraud flag. My benefits are the only income I have right now while I'm still searching for work in the healthcare field. I've been doing all my required work searches (5 per week) and documenting everything correctly. Any help would be SO appreciated because I really can't afford to miss payments.

Good news! I just helped a client through this exact situation last week. After completing the quarterly review application, his benefits resumed after 8 days with no interruption in payment. For those experiencing delays beyond two weeks, it's usually because something in your new application triggered an additional review flag. The most common flags are: 1. Reporting new employment during the quarter 2. Changing your address or contact information 3. Answering questions differently than on your original application 4. Missing information or inconsistencies in your work search records If you hit the two-week mark and still see "Pending Adjudication" with no payment, that's when you should definitely contact DEO directly. Be prepared with your claimant ID and the date you submitted your quarterly review application.

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UPDATE: My claim was approved! Exactly 6 days after submitting the new application, my status changed from "Pending Adjudication" to "Eligible" and my payment for the weeks I claimed was processed yesterday. Thanks everyone for your help and reassurance. This forum saved me from completely panicking. For anyone else who encounters this quarterly review message, just follow the prompts to submit a new application and be patient. The system is just doing its regular check to see if your eligibility status has changed.

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That's great news!! Mine is still pending but it's only been 4 days so I'll try to be patient. Thanks for updating us!

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Missing $600 federal payments on my DEO claim - only received regular FL unemployment

So frustrated right now! I completed my claim weeks for August 3-9 and August 10-16 last Friday (August 21) and checked my account this morning to find that only my regular FL unemployment benefit of $275 was deposited yesterday. The additional $900 federal supplement hasn't shown up at all! This is the first time I've had this issue - all my previous payments since June came together without problems. Has anyone else experienced this delay with just the federal portion recently? Not sure if I should expect one week's supplement ($900) or both weeks ($1800) at this point? My CONNECT account shows both weeks as 'paid' but there's no separate entry for the federal money. Starting to worry...

my friend who works at deo says theyre doing a huge computer update and everything is messed up right now. she said lots of payments are delayed but they should all come through by next friday at the latest

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That's really helpful inside info! Thanks for sharing. I'll try to hang tight until next Friday then.

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UPDATE: Just wanted to let everyone know my federal supplement payment of $1800 just hit my account this morning (Day 6 after regular payment)! Just as many of you predicted, it came as a single lump sum for both weeks. Thank you all for your help and reassurance!

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awesome! glad it worked out!

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FINALLY got mine too! Still ridiculous we have to wait like this but at least it came through!

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DEO locked me out after winning RTW appeal - 2 years without promised backpay!

Has anyone dealt with DEO completely forgetting about their promise to pay?? So frustrating! I had my return-to-work hearing back in 2023 where the adjudicator literally told me I would be receiving all my back pay within 3-4 weeks. I won the appeal because my employer fired me without proper documentation. The adjudicator said I was eligible for $4,650 in retroactive benefits. Fast forward TWO YEARS and I still haven't seen a PENNY of that money! Now when I try to log into CONNECT to check the status, it says my account is "temporarily unavailable" and I need to contact customer service. I've called over 200 times in the past month and either get disconnected or sit on hold until the office closes. I'm beyond frustrated with DEO. They make promises they don't keep, their system is broken, and there's no accountability. Has anyone actually managed to get their backpay after this long? Or found a way to actually speak to a human being there??

my cousin works at DEO (not saying which office lol) and she told me they have a HUGE backlog of appeal payments from 2020-2023 that theyre still working through. something about the system not being set up to handle so many appeals after covid. you should def keep trying but also maybe file a complaint with the department of labor?? not sure if that will help but worth a shot

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Filing a complaint with the US Department of Labor's Employment and Training Administration is actually helpful. They oversee state unemployment programs and can intervene if benefits are improperly delayed. You can submit complaints online at their website.

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Update: I tried calling that technical support number that someone suggested (833-352-7759) and actually got through! The rep said my account was locked due to inactivity but she unlocked it for me. I can log in now, but my claim still shows no payment history for those weeks I was approved for. At least it's progress though. I'm going to try the Claimyr service to get through to the benefits department next. I'll also reach out to my state representative as suggested. Thanks everyone for the advice! Will keep you updated if I ever see that money.

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Please let us know if you get your backpay! I'm still fighting for mine and need all the hope I can get lol

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That's great progress! When you speak with the benefits department, ask specifically for the Appeals Resolution Team. They handle the actual payment release after successful appeals. Good luck!

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DEO agent gave contradicting PUA backdate & $600 extension info - Help!

Just spent 85 minutes on the phone with a DEO rep and got completely different information than my previous call! I'm self-employed and applied for benefits in June but couldn't work since April. The rep today told me: 1) Self-employed people don't need to submit backdate requests by phone because 'the system automatically updates after determination' but I 'might not get backpay' even though I couldn't work. Said I might wait 6+ weeks. 2) Claimed the PUA $600 federal payments for Florida have been extended to September 5, 2025. This completely contradicts what I was told 2 weeks ago! Previous rep told me to call back for an escalation if my backdate request wasn't processed in 2 weeks. Today's rep had no idea why I was told that. Something feels really off here. Has anyone else gotten conflicting information about backdating for self-employed claims or this supposed PUA extension? I don't think the September extension is even real! So frustrated with these inconsistent answers.

One more tip about backdating for self-employed claims: Be prepared to provide documentation showing you were unable to work during the period you're requesting backdating for. This might include cancelled contracts, emails showing lost business, or financial records showing a significant drop in income. Having this ready will speed up the determination process significantly. Keep in mind the maximum backdate period is usually limited to a specific timeframe from when you first filed your claim. The rep should be able to tell you the exact limit that applies to your situation.

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Thank you! I have emails from clients cancelling projects in April 2025 and bank statements showing the drop in income. I'll scan these and have them ready to upload. The new rep said my backdate request can go back to when I first lost work which would be April 12th. Fingers crossed this all works out!

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my brother works for deo (not at call center) and he says the call center ppl get like 2 weeks training and then theyre on the phones. most of them dont know half the rules, especially for complicated situations like self employed claims and backdating stuff. thats why u get different answers depending who u talk to

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This explains SO much about the inconsistent information. It's not necessarily their fault - the system is incredibly complex. I always recommend asking specifically for a tier 2 specialist when calling about anything beyond the most basic questions. They have more training and system access.

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