CONNECT weekly claim reporting confusion - can't find where to claim my weeks for Florida unemployment
I'm totally lost after getting my monetary determination letter from DEO. The letter says I qualify for $385 weekly benefit, but I have NO IDEA how to actually request my weekly payments. I've logged into CONNECT several times and keep clicking around, but can't find where to claim my weeks anywhere. There's no obvious button or link that says 'claim weeks' or 'request benefit payment' that I can see. Is there some secret area I'm missing? Do I need to wait for something to happen first? The monetary determination letter came about 10 days ago, but the system hasn't prompted me to do anything since. This is my first time on unemployment in Florida and the CONNECT website is completely confusing. Help!
20 comments


Grace Patel
You need to click on the 'View and Maintain Account Information' option on your CONNECT homepage, then look for 'Claim Weekly Benefits' link. DEO only lets you claim weeks during your assigned reporting window, which depends on the last digit of your SSN. If it's not showing up, you might not be in your reporting window yet. Also make sure you're fully registered in the Employ Florida website and have completed your work search activities (5 per week) before claiming.
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Charlie Yang
•Thank you! I checked that section and don't see the 'Claim Weekly Benefits' link yet. How do I know when my reporting window is? The determination letter didn't mention anything about that.
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ApolloJackson
CONNECT IS THE WORST WEBSITE EVER DESIGNED!! I spent 3 weeks trying to figure out the same thing when I first filed in January. The reporting windows are RIDICULOUS and if you miss yours, you have to wait until the next one!!! My advice: screenshot EVERYTHING and document all your work searches in a separate document because the system loves to crash mid-reporting and make you start over. The DEO clearly designed this system to frustrate people into giving up on their benefits.
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Charlie Yang
•Oh no, that sounds awful. I'm definitely going to keep detailed records. Do you know how often the reporting windows come up? Weekly? Biweekly?
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Isabella Russo
The reporting schedule depends on your Social Security Number. For most claimants in 2025, Florida DEO assigns biweekly reporting, not weekly (despite the name "weekly claims"). You can't claim until your specific window opens. Reporting windows are typically: - SSN ending in 0-4: Report on Monday or Tuesday - SSN ending in 5-9: Report on Wednesday or Thursday But this only starts AFTER your waiting week. Florida has a one-week waiting period after monetary determination before you can claim anything. Also, make sure you've completed your work search requirements (5 job contacts per week). You'll need this info ready when you claim.
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Rajiv Kumar
•my sister didnt do her work search for 2 weeks and got denied when she finally claimed. deo is super strict about the 5 per week thing now
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Aria Washington
i had the same problem last month! so frustrating. turned out i had to wait for my "claim effective date" which was different than when i applied. check your determination letter for that date. mine said something like "your benefit year begins on XX/XX/2025" and i couldn't claim until after that date. also the claiming is always biweekly now not weekly. and yeah gotta do those 5 job searches every week or they'll deny payment, even retroactively
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Charlie Yang
•Thanks! I just double-checked my letter and it does mention an effective date about 2 weeks after I applied. I guess that's why I can't claim yet. This system is so confusing!
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Liam O'Reilly
Claiming in Floridas CONNECT makes me want to throw my laptop out the window every time! Just FYI the system goes down for "maintenance" every night from like 8pm to 8am so dont try to file during those times or you'll lose everything you entered.
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Chloe Delgado
•Speaking of frustrations with reaching DEO - has anyone tried Claimyr? I was stuck with the same weekly claiming issues and couldn't reach anyone at DEO despite calling for DAYS. A friend recommended Claimyr (claimyr.com) and it actually got me through to a real person in about 20 minutes. They have a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj The agent I spoke with explained exactly when my claiming window would open and how to navigate the system. Saved me weeks of stress.
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Rajiv Kumar
why does everybody make this so complicated lol. u just wait for the link to show up on ur connect homepage and then u click it. its not rocket science. if its not there yet u cant claim yet. simple
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ApolloJackson
•NOT SIMPLE AT ALL! The system is DELIBERATELY confusing and the instructions are vague. Not everyone is tech savvy or familiar with these processes. DEO makes it intentionally difficult so people give up!
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Grace Patel
Just to be clear about the biweekly claiming: You'll claim TWO weeks at once when your window opens. You'll need to enter work search information for both weeks (5 activities per week, so 10 total when claiming biweekly). Also, remember that your first week is a "waiting week" that you must claim but won't get paid for. So your first payment will actually cover week 2 only. After that, you'll get two weeks of benefits each time you successfully claim. Make sure to answer all questions honestly - especially about whether you worked or earned any income during the weeks you're claiming. Incorrect info can lead to overpayment issues later.
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Charlie Yang
•This is really helpful, thank you! I wish the DEO would just explain all this clearly in the determination letter instead of making us figure it out. I'll keep checking for my claim link to appear and make sure I have all my work searches documented.
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Isabella Russo
One last tip: When your claiming link does appear, set aside at least 30 minutes of uninterrupted time to complete it. Have your work search information ready (company names, addresses, contact methods, positions applied for, application dates). The system times out after 30 minutes of inactivity and doesn't save your progress. Also, when answering the question about being "able and available" for work, always select "yes" unless you were truly unavailable (hospitalized, out of the country, etc.). Selecting "no" will disqualify you for benefits for that week.
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Charlie Yang
•Thank you so much for all this information! I feel much more prepared now. I'll check again tomorrow to see if my claiming link has appeared.
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Jessica Nguyen
Hey Charlie! I went through the exact same confusion when I first started claiming in Florida. One thing that helped me was creating a calendar reminder to check CONNECT every Monday and Wednesday during my potential reporting windows. Also, if you have a smartphone, try accessing CONNECT through your phone's browser instead of desktop - sometimes the mobile version shows different menu options or loads faster. And definitely keep a simple spreadsheet with your work search activities (date, company, position, how you applied) - it makes claiming so much easier when you have everything organized ahead of time. The system really is poorly designed, but once you get the hang of it, it becomes more manageable. Hang in there!
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Butch Sledgehammer
•That's a great tip about checking on mobile vs desktop! I never would have thought of that. I'm definitely going to start keeping a spreadsheet for work searches too - seems like being organized is key with this system. Thanks for the encouragement, it's nice to know I'm not the only one who found this confusing at first!
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Sophia Carter
Charlie, I totally feel your frustration! I went through this exact same confusion when I first got approved. Here's what I wish someone had told me from the start: After you get your monetary determination, there's usually a 1-2 week delay before your claiming window opens. The "Claim Weekly Benefits" link will literally appear on your CONNECT homepage when it's your time - you're not missing anything hidden in the menus. While you're waiting, make sure you're doing your 5 work searches per week and documenting them (company name, position, date applied, how you applied). I use a simple notes app on my phone to track these as I go. Also, double-check that you've completed your Employ Florida registration if you haven't already - that's required before you can claim. The waiting is the worst part, but once that link appears, the actual claiming process is pretty straightforward. You'll be claiming two weeks at a time, and your first week will be unpaid (waiting week). Don't stress - you haven't missed anything yet!
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StarGazer101
•Thank you Sophia! This is exactly what I needed to hear. It's such a relief to know that I'm not missing some hidden button or menu - I was starting to think I was going crazy clicking around the site looking for it. I'll keep checking daily for that link to appear and make sure I stay on top of my work searches in the meantime. Really appreciate you taking the time to explain the timeline, it makes so much more sense now!
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