DEO fact finding request email without specifying needed info - due 9/12/24

This is actually pretty common with DEO. Log into your CONNECT account and check the 'Fact Finding' section under the left menu. There should be a questionnaire there that needs to be completed. Sometimes the emails don't specify what they need, but the actual questions will be in your CONNECT portal. If you don't see anything there, check the 'Determinations/Pending Issues' section too.

SAME EXACT THING happened to me last month!! The email says one thing but when u login theres NOTHING there!! So frustrating!! I ended up having to upload my employment records and ID docs AGAIN even tho I already did that when I first filed. The DEO system is such a mess!!! 😡

Try checking if there's a fact finding notice under the "Determination, Pending Issue and Decision Summary" page. Sometimes it doesn't show up in your inbox but it's still in the system. Also, if you click on "Claim and Payment Status" and then scroll down to the bottom of that page, you might see pending issues that need to be resolved. DEO's emails are often triggered automatically but the actual questionnaire might take a day or two to appear in the system.

they do this alot its ussually about ur employment history or why u left ur job. sometimes the questions dont appear for like 2-3 days after u get the email. so annoying! just keep checking ur connect accnt everyday. if u dont see anything by friday then start worrying lol

I had this exact issue back in June. The fact finding questions weren't showing up anywhere in my CONNECT account, but I needed to resolve it quickly because I was already 5 weeks without payment. I tried calling DEO directly but kept getting busy signals and disconnects for days. I finally used Claimyr.com to get through to a live agent (they have this system that calls DEO for you and connects you when they get through). The agent explained that sometimes there's a delay between when the email goes out and when the fact finding questions actually appear in the system. In my case, it was related to my previous employer contesting my unemployment eligibility. You can check out their quick video demo at https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj to see how it works. Saved me a ton of time and the agent was able to tell me exactly what information they needed.

Whatever u do DONT IGNORE IT!!!! I had a friend who thought the email was a mistake since nothing showed up in CONNECT, and they ended up DENYING his benefits and he had to go through the whole appeal process which took like 2 months!!!!

One more suggestion - check if you have any unresolved wage issues. Sometimes the fact finding is related to wages that don't match what your employer reported, but it doesn't show up clearly in the system. Look under the "Monetary Status" section and see if there are any discrepancies or issues listed there. If you still don't see anything by tomorrow, I'd recommend either calling DEO directly (though getting through is difficult) or sending a message through the CONNECT portal asking for clarification about the fact finding request. Keep in mind that you have until 9/12, so while it's stressful, you still have some time to figure this out. The worst case scenario is that you upload all possible documentation proactively (proof of employment, separation reason, identity documents) to cover your bases.

I had something similar happen last year and turned out the fact finding was about my work search efforts. Had to list all the places I applied to even tho I thought I already did that in my weekly claims. The DEO is so disorganized lol

UPDATE: For anyone who finds this thread later - the most common fact finding requests from DEO are for: 1. Employment verification (requiring paystubs, W2s, or employment letters) 2. Separation reason verification (requiring documentation about why you left your job) 3. Work search verification (requiring details about your job search activities) 4. Identity verification (requiring ID documents) 5. Availability for work verification (questioning if you're able and available to work) If you can't see the specific questions in CONNECT, the safest approach is to proactively upload documentation for each of these categories through the document upload section. Be sure to clearly label each document so the claims examiner knows what they're looking at. Also, be aware that some email notifications come from DoNotReply@deo.myflorida.com while others might come from a different DEO address. Always verify the sender is legitimate before responding to requests.

UPDATE: I finally got through to DEO this morning! Turns out the fact finding was about my previous employer contesting my claim. The questions weren't showing up in CONNECT because of a system glitch. The rep manually added them to my account, and now I can see and respond to the questions. Thanks everyone for your help and suggestions!