Confused about 'missing employment information' upload section on ESD portal - what documents do they need?

This happens a lot! ESD typically wants your last paystub AND either W2s or your past quarterly earnings statements. If you worked for a construction company, they might also be verifying if you're a seasonal worker (which affects your claim). Upload both your W2 from last year and at least 2-3 recent paystubs showing consistent employment before layoff. ESD's system is frustratingly vague, but providing more documentation than necessary is better than not enough.

omg i had this EXACT same issue!!!! i was stck in limbo 4 like 5 weeks bcuz i didnt know what they wanted!! ended up calling like 30 times and finally got through... they said they needed proof of my base year earnings (which is NOT clear from that stupid alert lol). uploaded last 4 paystubs + W2 and it got approved 3 days later

If you've been trying to get through to ESD for 3 weeks with no luck, you might want to try Claimyr. I was in a similar situation last month - couldn't get anyone on the phone for weeks, claim stuck in limbo. Their service connected me to an ESD agent in about 25 minutes after I'd spent days trying on my own. They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 and their website is claimyr.com. The agent I talked to immediately told me exactly which documents to upload and got my claim moving again.

ESD employee here - I can clarify what's needed for the "missing employment information" alert. You need to provide documentation that verifies your employment and wages during your base year (typically the first 4 of the last 5 completed calendar quarters before filing). For construction workers specifically, we need: 1. W2s from your base year 2. At least 3-4 paystubs showing regular employment 3. Separation letter/layoff notice Upload all three document types clearly labeled in separate files. Many construction claims require additional verification because of seasonal work patterns and potential overlap with self-employment.

I'm actually dealing with the EXACT same problem right now except I've been waiting for 6 weeks!!!! This system is a JOKE and they make it impossible on purpose so people just give up. I uploaded 20+ documents already and they STILL say they need more info but won't tell me what. I'm about to lose my apartment because of this garbage system.

For what it's worth, when I had this issue last month, I tried uploading one document at a time and checking back the next day to see if the alert was gone. That way I could figure out exactly what they wanted. Turns out for me it was specifically my final paystub that resolved it, even though I'd already uploaded tax forms and W2s. Their system is frustrating but sometimes this approach helps narrow down what they're actually looking for.

Did you check your messages in the ESD portal? Sometimes they send specific document requests there but the notification doesn't show up properly. Also, did you work for multiple employers during your base year? That often triggers the missing employment info alert because they need to verify all sources of income.

I went through this same nightmare last year! The key is uploading documentation for ALL employment during your base year period. Since you mentioned having that 3-week job at another construction site, that's definitely what's triggering the alert. ESD needs to verify every single employer, even short-term ones. I'd suggest uploading: 1) W2s from both construction companies, 2) paystubs from your main employer showing consistent work, 3) whatever documentation you have from the 3-week job (even just a paystub or two), and 4) your layoff letter. Label each file clearly with the employer name and document type. Once I provided documentation for a brief temp job I'd almost forgotten about, my claim got approved within days. The system is definitely frustrating but hang in there!

Just wanted to follow up and say THANK YOU to everyone who helped, especially @Evelyn Martinez for the specific breakdown and @Freya Nielsen for connecting the dots about my short-term job! I uploaded documentation from both construction companies last night - W2s, paystubs from my main employer, the few paystubs I still had from that 3-week job, and my layoff letter, all clearly labeled. Woke up this morning and the "missing employment information" alert is GONE! My claim status changed to "processing" and I actually got a timeline estimate of 3-5 business days. After almost a month of stress, I can't believe it was that simple once I knew what they actually needed. This community is a lifesaver - the ESD website and phone system are absolutely useless but you all provided clearer guidance than I ever got from official sources. Hopefully this thread helps other people in the same boat!