ESD claim stuck on 'pending - waiting for information' but received no letters - what's happening?

That 'waiting for information' status usually means ESD needs to verify something about your claim but hasn't assigned it to an agent yet. It could be identity verification, employment history, or they might need to contact your previous employer. Unfortunately, it's a waiting game at this point - they'll eventually either send you a questionnaire or your status will change when they get what they need from your employer. Make sure you're still filing your weekly claims while you wait!

same thing happened to me last month!! waited for like 3 weeks with that message before anything changed. keep doing your weekly claims!!!

'Waiting for information' doesn't ALWAYS mean they need something from you. Sometimes it means they're waiting for info from your employer about your separation. But here's what you should check: 1. Look at your account under 'Notices' tab, not just the main page 2. Check your spam folder for emails from ESD 3. If you uploaded identity docs when you applied, make sure they were clear/readable 4. Make sure your address is correct in the system If you're really concerned, you NEED to talk to an agent. Good luck getting through though - I spent THREE DAYS trying to reach someone last month.

DONT JUST WAIT!!!!! Sometimes their system messes up and they THINK they sent you something when they didn't!! This happened to me and my claim was pending for SIX WEEKS before I finally got through to someone who told me they were waiting for me to respond to a questionnaire I NEVER RECEIVED!! By then I almost lost my apartment!!!!

This is a fairly common status, especially for first-time claimants. Here's what's most likely happening: - ESD's automated system is processing your claim and may be waiting for wage verification from your previous employer - The system could be running an automated identity verification against various databases - Sometimes claims get flagged for manual review based on specific criteria (industry changes, large wage differences between quarters, etc.) What's interesting is that if they needed something specifically from you, you'd typically get an alert in your online portal or a letter. Since you haven't received either, it's most likely an internal process on their end. My advice: 1. Continue filing your weekly claims without fail 2. Check your online account daily for notices 3. If it's been more than 3 weeks in this status, then it's time to contact them directly If your claim is approved, you'll receive all eligible back payments for the weeks you properly filed.

hey i had this too an it turned out they were waiting on identity verification but the letter went to my old address even tho i updated it in the system 🙄 you should try calling them to see whats going on. its super annoying they dont just tell you what theyre waiting for on the website