ESD claim stuck on 'pending - waiting for information' but received no letters - what's happening?

That 'waiting for information' status usually means ESD needs to verify something about your claim but hasn't assigned it to an agent yet. It could be identity verification, employment history, or they might need to contact your previous employer. Unfortunately, it's a waiting game at this point - they'll eventually either send you a questionnaire or your status will change when they get what they need from your employer. Make sure you're still filing your weekly claims while you wait!

same thing happened to me last month!! waited for like 3 weeks with that message before anything changed. keep doing your weekly claims!!!

Waiting for' information'doesn t ALWAYS mean they need something from you. Sometimes it means'they re waiting for info from your employer about your separation. But'here s what you should check: 1. Look at your account 'under' Notices tab, not just the main page 2. Check your spam folder for emails from ESD 3. If you uploaded identity docs when you applied, make sure they were clear/readable 4. Make sure your address is correct in the system If'you re really concerned, you NEED to talk to an agent. Good luck getting through though - I spent THREE DAYS trying to reach someone lastmonth.

DONT JUST WAIT!!!!! Sometimes their system messes up and they THINK they sent you something when they didn't!! This happened to me and my claim was pending for SIX WEEKS before I finally got through to someone who told me they were waiting for me to respond to a questionnaire I NEVER RECEIVED!! By then I almost lost my apartment!!!!

This is a fairly common status, especially for first-time claimants. Here's what's most likely happening: - ESD's automated system is processing your claim and may be waiting for wage verification from your previous employer - The system could be running an automated identity verification against various databases - Sometimes claims get flagged for manual review based on specific criteria (industry changes, large wage differences between quarters, etc.) What's interesting is that if they needed something specifically from you, you'd typically get an alert in your online portal or a letter. Since you haven't received either, it's most likely an internal process on their end. My advice: 1. Continue filing your weekly claims without fail 2. Check your online account daily for notices 3. If it's been more than 3 weeks in this status, then it's time to contact them directly If your claim is approved, you'll receive all eligible back payments for the weeks you properly filed.

hey i had this too an it turned out they were waiting on identity verification but the letter went to my old address even tho i updated it in the system 🙄 you should try calling them to see whats going on. its super annoying they dont just tell you what theyre waiting for on the website

I'm going through the exact same thing right now! Filed my claim 2 weeks ago and it's been stuck on "pending - waiting for information" the whole time. Like you, I've checked everywhere - online notices, email, spam folder, mailbox - nothing. It's so frustrating that they don't tell you WHAT information they're waiting for or WHO they're waiting to get it from. I've been filing my weekly claims religiously just in case, but the uncertainty is killing me. Really hoping it resolves soon for both of us! Keep us posted if your status changes.

I went through this exact same situation about 6 months ago! Mine was stuck on "pending - waiting for information" for almost 4 weeks with zero communication. Turns out they were waiting for my former employer to respond to their separation verification request, but there was no way for me to know that from my end. What finally worked was calling the customer service line first thing in the morning (I called right at 8am when they opened) and got through after about 45 minutes on hold. The agent was able to tell me exactly what they were waiting for and even sent a follow-up request to my employer. My claim was approved within 3 days after that call. Don't just wait - be proactive! The system definitely has communication gaps, but the agents can usually tell you what's actually happening behind the scenes.

I'm dealing with this exact same situation right now - filed 8 days ago and stuck on the same "pending - waiting for information" status with absolutely no communication about what they need! It's so stressful not knowing if I'm supposed to be doing something or just waiting. Reading through everyone's experiences here, it sounds like the system really does have major communication issues. I'm going to try calling tomorrow morning right at 8am like Jasmine suggested - seems like that's the only way to actually find out what's going on behind the scenes. Thanks everyone for sharing your stories, it's oddly comforting to know this is a common issue even though it shouldn't be!

I'm going through the exact same thing! Filed my claim about 2 weeks ago and it's been stuck on "pending - waiting for information" with absolutely no communication from ESD. Like everyone else here, I've checked my online notices, email, spam folder, and physical mail daily - nothing! It's so frustrating that their system doesn't just tell you what specific information they're waiting for or whether it's something they need from you vs. your employer. I've been religiously filing my weekly claims just to be safe, but the uncertainty is really stressing me out with rent due soon. Reading all these experiences, it sounds like the 8am calling strategy might be my best bet to actually get some answers. Thanks everyone for sharing - it's oddly reassuring to know this communication gap is a widespread issue, even though it really shouldn't be!

I feel for everyone going through this! I had the exact same issue about 3 months ago - filed my claim and got stuck on "pending - waiting for information" for almost 5 weeks with absolutely no communication. Like many of you, I checked everything obsessively and kept filing my weekly claims. What I learned from my experience is that ESD's system is really bad at communicating what's happening behind the scenes. In my case, they were waiting for wage verification from my previous employer, but there was literally no way for me to know that from looking at my account. I finally got through by calling right at 8am on a Tuesday (seemed less busy than Mondays) and the agent cleared everything up in 10 minutes. My advice: don't wait too long to call - the "just wait and see" approach can cost you weeks of benefits. The peace of mind alone is worth the phone call hassle. Hang in there everyone!

I went through this exact same situation about 8 months ago! Filed my claim and it was stuck on "pending - waiting for information" for over 3 weeks with absolutely no communication from ESD. Just like you, I checked my online account daily, my email, spam folder, physical mailbox - nothing! The worst part is not knowing if you're supposed to be doing something or if they're waiting on someone else. In my case, it turned out they were waiting for my former employer to respond to a separation verification request, but I had no way of knowing that. What finally worked was calling their customer service line right at 8am when they opened (I used the 833-572-8400 number). Took about an hour on hold, but the agent was able to see exactly what was happening and even expedited the process. Got my approval within a few days after that call and received all my back payments. My advice: don't just wait indefinitely - after 2-3 weeks in that status, definitely call to get clarity. The uncertainty is the worst part, but there's usually a simple explanation once you can actually talk to someone!

I'm going through the exact same thing right now! Filed my claim about 9 days ago and have been stuck on that "pending - waiting for information" status with absolutely zero communication from ESD. Like everyone else here, I've been checking my online account obsessively, my email, spam folder, and even called my post office to make sure they weren't holding any mail. Nothing! It's so frustrating that their system can't just tell you what specific information they're waiting for or whether it's something internal vs. something they need from you. I've been filing my weekly claims religiously just in case, but the stress is really getting to me with my mortgage payment coming up next week. Reading through all these experiences, it's both comforting and alarming to see how common this communication breakdown is. I think I'm going to try the 8am calling strategy that several people mentioned - seems like that's the only way to actually get answers. Thanks everyone for sharing your stories - at least now I know I'm not alone in this confusing process!

I'm dealing with this exact same situation! Filed my claim 6 days ago and it's been stuck on "pending - waiting for information" since day one. Just like everyone else here, I've checked my online notices, email spam folder, and mailbox daily - absolutely nothing explaining what they need. The lack of communication is honestly the most frustrating part. Reading through all these experiences, it's clear this is a widespread issue with ESD's system. I've been filing my weekly claims just to be safe, but the uncertainty is really stressing me out. Based on all the advice here about calling at 8am, I think I'm going to try that approach this week rather than just waiting indefinitely. Thanks everyone for sharing your stories - it's both reassuring and concerning to see how common this communication gap is!