DEO document upload missing - how to submit employment proof when CONNECT shows no upload option?

Thank you! I've been pulling my hair out. Did you get any confirmation when you faxed your documents? I'm worried they'll just disappear into the void and I'll still be stuck.

You are a LIFESAVER! I swear I checked every inch of that site but missed this somehow. Going to try this first thing tomorrow morning when I'm at a computer.

Have you tried using ID.me? Sometimes that helps with the employment verification even though it's supposed to be just for identity.

That email address worked for me too! Make sure to also include your full name and phone number in the email body along with explaining what documents you're attaching. I submitted my W-2s using this method after fighting with the system for weeks, and they processed my claim within 5 business days.

THANK YOU for the actual mailing address! None of the agents would give it to me! Unbelievable that we have to resort to physical mail in 2025 but at this point I'll try anything.

There's a mobile app now? I had no idea! Do you know what it's called? Is it official from DEO?

That's great news! I'm going to try both the hidden upload button and the email method tomorrow and see which one works. Fingers crossed!

Try this format instead: DEO.DocumentSubmission@DEO.MyFlorida.com (capitalization matters with their email system for some reason

That's great news! Did they give you any timeline for when your claim might be processed after receiving the documents?

This is incredibly helpful! I'm new to dealing with DEO and have been following this thread because I'm anticipating similar issues with my claim. The inbox method you mentioned sounds like it might be the most reliable workaround since it's actually part of their official communication system. For those of us who haven't filed yet, should we expect to receive one of these "Outstanding Issues" messages automatically, or is there something specific that triggers them? Thanks for sharing this solution - it's reassuring to know there are multiple ways to get documents submitted even when the main system is broken.

@Noah Ali The Outstanding "Issues messages" usually get triggered automatically when DEO s'system can t'verify something about your claim - like employment history, identity, or monetary eligibility. From what I ve'seen, most people get at least one of these messages within 2-3 weeks of filing, especially if there are any discrepancies in their work history or if their employer hasn t'responded to DEO s'requests for information. The good news is that once you do get one of these messages, the inbox response method seems to be the most reliable way to submit documents since it s'tied directly to your specific issue. Just make sure to keep checking your CONNECT inbox regularly because these messages can be easy to miss, and there are usually deadlines for responding. Hope this helps with your upcoming claim!

@Noah Ali The Outstanding "Issues messages" usually get triggered automatically when there s'a problem with your claim that requires additional documentation - like employment verification issues, identity verification, or wage discrepancies. In my case, I got the message about 2 weeks after filing when they couldn t'verify my employment through their automated system. The good news is that if you don t'get one of these messages, it likely means your claim is processing normally without needing extra docs. But if you do run into verification issues like the original poster, definitely check your inbox first before trying all the other workarounds - it might save you a lot of headache!

@noah_newcomer The "Outstanding Issues" messages usually get triggered automatically when there's a problem with your claim that requires additional documentation. In most cases, you'll get one within 1-2 weeks of filing if DEO can't verify your employment history through their automated system. However, don't wait for the message if you already know there might be verification issues - you can also check your inbox proactively since sometimes the messages get delayed. The inbox method Anna mentioned has been working consistently even when other upload options disappear, so it's definitely worth bookmarking this thread for future reference!

@Noah Ali The Outstanding "Issues messages" usually get triggered automatically when there s'a problem with your claim that requires additional documentation - like employment verification, identity issues, or wage discrepancies. In my case, it showed up about 2 weeks after I filed when they couldn t'verify my employment through their automated system. The message will specifically tell you what documents they need. But here s'the thing - sometimes the message appears in your inbox even when the regular upload feature is broken elsewhere in CONNECT. So if you do get one of these messages, definitely try the inbox response method first before fighting with the other workarounds. It seems to bypass whatever bug is affecting the main document upload system. Hope this helps when you file your claim!

@Noah Ali Great question! From my experience, the Outstanding "Issues messages" usually get triggered automatically when there s'a problem with your claim - like missing employment verification, identity issues, or conflicting information in your application. You ll'typically get one within 1-2 weeks of filing if there are any red flags. However, don t'wait for a message if you already know there might be verification issues with your employer or if you ve'had gaps in employment. You can also proactively check your inbox daily after filing - sometimes the messages appear there before you get notified. The key is to respond quickly once you do get an outstanding issues message, because that s'when the upload function in the response form seems to work most reliably!

@Noah Ali The Outstanding "Issues messages" usually get triggered automatically when DEO s'system can t'verify something about your claim - like employment history, identity, or eligibility. In my case, I got the message about 2 weeks after filing when they couldn t'match my employer info. But here s'the thing - even if you don t'get an outstanding issues message right away, you can sometimes find older messages in your inbox from when you first applied that might have response options. Check any message that mentions additional "information needed or" verification "required. The" key is looking for any message with a Respond "or" Reply "button" - that s'your gateway to the document upload feature that actually works!

@Noah Ali The Outstanding "Issues messages" usually get triggered automatically when there s'a problem with your claim that requires additional documentation. In my case, I got the message about 3 weeks after filing when they couldn t'verify my employment through their automated system. However, I ve'heard some people say they never received the inbox message even though they had verification issues - the system is really inconsistent. If you don t'get an inbox message but your claim gets stuck, you can also try going directly to the Inbox "section" and looking for any correspondence from DEO. Sometimes the messages are there but don t'show up as notifications. The good news is this inbox upload method seems to be the most stable option right now since it s'tied to their official communication system rather than the glitchy general upload feature.

@Noah Ali The Outstanding "Issues messages" usually get triggered automatically when there s'a problem with your claim that requires additional documentation. In my case, it appeared about 2 weeks after I filed when they couldn t'verify my employment through their automated system. The message specifically said something like Additional "information needed to process your claim and" listed what documents they required. So you might not see this inbox option right away - it seems to only appear once DEO identifies a specific issue that needs resolving. But definitely keep an eye on your inbox messages because that upload method through the Respond "button" was way more reliable than trying to find the hidden upload sections others mentioned!

@Noah Ali The Outstanding "Issues messages" usually get triggered automatically when there s'a problem with your claim that requires additional documentation. In my case, it showed up about 2 weeks after I filed when they couldn t'verify my employment through their automated system. However, I ve'heard from others that sometimes these messages don t'appear for everyone, even when they have the same verification issues. If you don t'see one in your inbox after filing, you might want to proactively call and ask them to send you a document request message - that way you ll'have access to the inbox upload method right away instead of waiting and hoping it appears. The key is having some kind of active communication thread in your CONNECT inbox that allows for document attachments.

@Noah Ali The Outstanding "Issues messages" usually get triggered automatically when there s'a problem with your claim that requires additional documentation. In my case, I got one about 2 weeks after filing when they couldn t'verify my employment through their automated system. But here s'the thing - even if you don t'get that specific message, you can sometimes still access the inbox response feature by going to any message in your CONNECT inbox and clicking Respond. "Some" people have reported that even generic welcome messages or claim confirmation emails have the attach function when you respond to them. It s'like the system has the upload capability built into the messaging system, but they ve'disabled it on the main claim pages due to the bugs everyone s'talking about. Definitely worth bookmarking this thread - there are so many workarounds here that I wish I d'known about weeks ago!

@Noah Ali The Outstanding "Issues messages" usually get triggered automatically when there s'a problem with your claim that requires additional documentation - like employment verification issues, identity verification, or eligibility questions. In my case, I got the message about 2 weeks after filing when they couldn t'verify my employment through their automated system. But here s'the thing - even if you don t'have an outstanding issues message yet, you might still be able to access this inbox upload feature if you have ANY messages in your CONNECT inbox. I d'recommend checking your inbox regularly after filing because sometimes these messages don t'trigger email notifications. Also, if you re'proactive about it, you could try calling and asking them to send you a fact-finding questionnaire if you anticipate employment verification issues - that usually generates one of these uploadable messages. Hope this helps!

@Noah Ali The Outstanding "Issues messages" usually get triggered automatically when there s'a problem with your claim verification - like employment history not matching up or missing documentation. In my case, I got the message about 2 weeks after filing when they couldn t'verify my employer through their automated system. But here s'the thing - even if you don t'get that specific message, you can sometimes still access the respond feature by going to any message in your inbox even (generic ones about claim status and) seeing if the respond button appears. It s'worth checking every few days because the system seems to randomly enable/disable different upload methods. The key is having multiple backup plans ready because what works one day might not work the next with DEO s'system!

@Noah Ali The Outstanding "Issues messages" usually get triggered automatically when there s'a problem with your claim verification - like missing employment records, identity verification issues, or conflicting information. In my case, I got the message about 2 weeks after filing when they couldn t'verify my previous employer through their automated system. The good news is that once you get one of these messages, the inbox upload method should be available. If you don t'receive an outstanding issues message but still can t'upload documents through the regular method, you can also try the email route that others mentioned: DEO.DocumentSubmission@DEO.MyFlorida.com make (sure to include your claimant ID and last 4 of SSN in the subject line .)Having multiple backup options definitely helps with this frustrating system!

@noah_newcomer The "Outstanding Issues" messages usually get triggered automatically when there's a problem with your claim that requires additional documentation. In my case, it showed up about 2-3 weeks after I filed when their system couldn't verify my employment history. You might also get one if there are questions about your eligibility, work search requirements, or separation reason. The key is to check your CONNECT inbox regularly because these messages don't always trigger email notifications to your personal email. If you don't see an Outstanding Issues message but your claim is stuck, you can also try calling and asking them to send you a "fact-finding" questionnaire - that usually generates the same type of message with the upload capability. Hope this helps and that your claim goes smoothly!

@Noah Ali The Outstanding "Issues messages" usually get triggered automatically when there s'a problem with your claim verification - like employment history not matching up or missing documentation. In my case, I got the message about 2 weeks after filing when they couldn t'verify my previous employer through their automated system. The message title was something like Action "Required - Outstanding Issue #12345 and" when I clicked on it, there was a section explaining what they needed and that s'where I found the respond/upload option. If you don t'get one of these messages but still need to submit documents, you might be able to create a general inquiry through the inbox system and attach documents that way too. The key is that the inbox upload feature seems to work independently from the main document upload section that s'been broken.

@Noah Ali The Outstanding "Issues messages" usually get triggered automatically when there s'a problem with your claim verification - like if they can t'verify your employment history through their automated system crosscheck with employers. In my case, I got the message about 2 weeks after filing when they couldn t'confirm my wages. But here s'the thing - even if you don t'get an automatic message, you can sometimes trigger one by calling and asking an agent to send you a fact-finding "questionnaire about" your employment. That creates the inbox message with the respond/upload option. Just make sure you have all your employment docs ready W-2s, (final paystub, any termination paperwork before) you file because this whole verification process can add weeks to your claim. Good luck!

@Noah_Ali The "Outstanding Issues" messages usually get triggered automatically when DEO's system can't verify something about your claim - like employment history, identity, or wages. In my case, I got the message about 2 weeks after filing when they couldn't match my employer info. But here's a tip: even if you don't have an outstanding issues message yet, you can sometimes still access that inbox response feature by going to any DEO correspondence in your inbox and looking for reply options. The key is that this method bypasses whatever bug is affecting the main document upload section. Just make sure to clearly label your attachments with your claim number and what type of verification they're for!

@Noah Ali The Outstanding "Issues messages" usually get triggered automatically when there s'a problem with your claim that requires additional documentation - like employment verification, identity issues, or wage discrepancies. In my case, I got the message about 2 weeks after filing when they couldn t'verify my employment through their automated system. The message will be pretty vague something (like Additional "information needed for claim determination but") when you click into it, it should specify what documents they need. If you don t'get one of these messages but still can t'find the regular upload option, you might try calling and asking them to send you an outstanding "issues notice" specifically for employment verification - some agents can generate these manually. Hope this helps and that your claim goes smoothly!

@Noah Ali The Outstanding "Issues messages" usually get triggered automatically when there s'a problem with your claim verification - like missing employment records or wage discrepancies. In my case, I got the message about 2 weeks after filing when DEO couldn t'verify my previous employer through their automated system. The message will specifically tell you what documents they need. If you don t'get one automatically but your claim gets stuck in pending "status" for more than a week, you can actually call and request that they send you an outstanding issues notice - that will create the inbox message with the upload option. Just make sure you have all your employment docs ready W-2s, (paystubs, etc. because) once you get that upload window, you want to submit everything at once rather than piecemeal.

@Noah Ali The Outstanding "Issues messages" usually get triggered automatically when DEO s'system can t'verify something about your claim - like employment history, identity, or eligibility. In my case, I got the message about 2 weeks after filing when they couldn t'match my employer info in their database. But here s'the thing - even if you don t'get an automatic message, you can sometimes find older messages in your inbox that still have active Respond "buttons." I actually found a message from when I first filed that I never noticed before, and the upload feature in that response form worked perfectly. So definitely check your entire inbox history, not just new messages. It seems like each message creates its own little upload portal that bypasses the main system bugs.

@Noah Ali The Outstanding "Issues messages" usually get generated automatically when there s'something preventing your claim from being processed - like missing employment verification, identity verification, or wage discrepancies. You ll'typically see these within 1-2 weeks of filing if there are any problems. The good news is that if you have all your documentation ready W-2s, (paystubs, etc. before) you file, you can respond to these messages right away instead of waiting weeks like many of us did. Just make sure to keep checking your CONNECT inbox regularly because sometimes the notifications don t'come through email. Hope this helps and that your claim goes smoothly!

@Noah Ali The Outstanding "Issues message" usually gets generated automatically when DEO s'system can t'verify your employment through their wage database. It typically shows up 1-2 weeks after you file your initial claim. However, you can also proactively check your inbox daily after filing because sometimes the messages appear without any notification. If you don t'see one after 2 weeks and your claim status shows pending "or" under "review, you" can actually call and ask them to send you an outstanding issues notice - this forces the system to generate that inbox message with the upload option. Just have your claimant ID ready when you call!

@Noah Ali In my experience, the Outstanding "Issues messages" get triggered when there s'a problem with your claim that requires additional documentation - like employment verification issues, identity questions, or monetary determination problems. If you file and everything goes smoothly with their automated systems, you might not get one of these messages at all. But given how broken CONNECT has been lately especially (for February 2025 claims ,)there s'a good chance you ll'run into some verification issue that will generate an inbox message. The good news is that if you do get one, Anna s'method gives you a direct path to submit documents that seems more reliable than the regular upload feature. I d'recommend keeping all your employment documents paystubs, (W-2s, etc. ready) to go just in case!

@Noah Ali The Outstanding "Issues messages" usually get triggered automatically when DEO s'system can t'verify something about your claim - like employment history, identity, or wages. In my case, I got the message about 2 weeks after filing when they couldn t'match my employer information. The message will show up in your CONNECT inbox and also get sent to your email if you have notifications enabled. If you re'filing soon, make sure to have all your employment documents ready paystubs, (W-2s, separation letter because) chances are you ll'need to submit them through one of these workarounds. The inbox response method seems to be the most stable option right now since it bypasses the broken main upload system entirely.

@Noah Ali The Outstanding "Issues messages" usually get triggered automatically when there s'a problem with your claim verification - like employment history issues, identity verification problems, or missing documentation. In my case, I got the message about 2 weeks after filing when their system couldn t'verify my previous employer. The message will specifically tell you what documents they need. If you don t'get one automatically but your claim gets stuck in pending "status," you can actually call and ask them to generate an outstanding issues notice - that will create the inbox message and give you access to the upload feature through that pathway. It s'definitely the most reliable method I ve'found since it bypasses the main broken upload system entirely.

@Noah Ali The Outstanding "Issues messages" usually get triggered automatically when DEO s'system can t'verify something about your claim - like employment history, identity, or earnings. In my case, I got the message about 10 days after filing when they couldn t'match my employer info in their database. But here s'a tip: even if you don t'have an outstanding issues message yet, you can sometimes find older system messages in your inbox that still have active respond "buttons." I d'recommend checking your inbox thoroughly once your claim is submitted - sometimes there are messages about document requests that don t'show up prominently on the main dashboard. The inbox upload method seems more stable because it s'tied to their case management system rather than the general document portal that keeps breaking.

@Noah Ali The Outstanding "Issues messages" usually get triggered automatically when DEO s'system can t'verify your employment or wages through their database cross-checks. In my case, I got the message about 2 weeks after filing when they couldn t'match my employer info. But here s'the thing - even if you don t'get an automatic message, you can sometimes create one by calling and asking an agent to add a fact-finding "issue to" your claim. That will generate the inbox message with the upload option. Just be prepared that some agents don t'know how to do this, so you might need to try calling a few times. The key is asking specifically for them to create "a fact-finding determination for employment verification -" using those exact words seems to work better than just saying you need to upload documents.

@Noah Ali The Outstanding "Issues messages" usually get triggered automatically when there s'a problem with your claim that needs additional documentation. In my case, I got the message about 2 weeks after filing when they couldn t'verify my employment through their automated system. But honestly, given how broken CONNECT is right now, I d'recommend being proactive - try calling and asking them to send you an outstanding issues message if you know you ll'need to upload documents. Some agents can manually trigger these messages in the system. Also keep checking your inbox daily because sometimes the notifications don t'work properly either! The whole system is a mess but at least this inbox workaround seems more reliable than the main upload feature.

@Noah Ali The Outstanding "Issues messages" usually get generated automatically when there s'a problem with your claim that requires additional documentation. In my case, it showed up about 2 weeks after I filed when they couldn t'verify my employment through their automated system. The message will typically say something like Additional "Information Required or" Employment "Verification Needed and" will list what documents they want. If you don t'see one in your inbox right away, don t'panic - sometimes it takes a while for the system to flag verification issues. But if you do get one of these messages, definitely try the inbox response method first since it seems to be the most reliable way to actually get your documents into their system!

@Noah Ali The Outstanding "Issues messages" usually get triggered automatically when there s'a problem with your claim verification - like missing employment history, identity verification issues, or wage discrepancies. In my case, it took about 10 days after filing for the message to show up in my inbox. The message will have a subject line like Action "Required or" Outstanding "Issue - Employment Verification and" when you open it, there s'usually a link or button to respond with documents. If you don t'get one automatically and your claim gets stuck, you can also try calling and asking them to generate an outstanding issue notice - some agents can do this manually to create the upload pathway. Definitely keep an eye on your inbox because these messages are easy to miss!

@Noah Ali The Outstanding "Issues messages" usually get triggered automatically when there s'a problem with your claim that requires additional documentation - like employment verification, identity issues, or wage discrepancies. In my case, I got the message about 10 days after filing when they couldn t'verify my previous employer through their automated system. If you re'filing a new claim and have all your documentation ready W-2s, (paystubs, etc. ,)you might not get an outstanding issues message at all if everything processes smoothly. But if you do run into the same upload problems we ve'all been having, definitely check your inbox first before trying the other workarounds people have mentioned here. The inbox method felt more official "than" some of the other solutions, if that makes sense.

@Noah Ali The Outstanding "Issues messages" usually get triggered automatically when there s'a problem with your claim verification - like missing employment records, identity verification issues, or wage discrepancies. In my case, I got the message about 2 weeks after filing when they couldn t'verify my employer through their automated system. If you re'filing a new claim and have all your documentation ready, you might not get an outstanding issues message at all if everything goes smoothly. But if you do run into problems, definitely check your CONNECT inbox first before trying all the other workarounds people have mentioned. The inbox upload method felt more official "than" the hidden buttons or email submissions, and I got a confirmation right away that my documents were received and attached to my claim.

@Noah Ali The Outstanding "Issues messages" usually get triggered automatically when DEO s'system can t'verify something about your claim - like employment history, identity, or eligibility. In my case, I got the message about 2 weeks after filing when they couldn t'match my employment records. But here s'the thing - even if you don t'get an automated message, you might still be able to access this upload method by going to your inbox and looking for ANY DEO correspondence, then clicking reply. Sometimes the attachment feature is available even on regular claim status updates. Just make sure to clearly label your documents and include your claimant ID in the filename. Hope this helps and that your claim goes smoother than the rest of ours have!

@Noah Ali Great question! From my experience, you ll'typically get an Outstanding "Issues message" if DEO needs additional documentation to verify your claim - this usually happens automatically within 1-2 weeks after filing if their system can t'verify your employment history or wages. However, you can also proactively check your inbox even if you don t'see any messages yet, because sometimes they create placeholder messages that don t'send notifications. The inbox method seems to be the most reliable because it s'integrated into their actual case management system rather than being a separate upload portal. Just make sure to save copies of everything you submit and take screenshots showing successful upload confirmation!