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Freya Pedersen

DEO adjudication limbo after employer no-response - started new job while waiting

Got a really weird situation with my DEO claim right now. After being stuck in adjudication for 7 weeks, finally got a call yesterday from a DEO agent who seemed super annoyed. He told me my former employer (restaurant that closed down) never responded to their requests for information, even though the 'fact finding' part showed as 'completed' on my CONNECT dashboard. The agent said they were giving my employer 48 more hours to respond or they'd make a determination without their input. That was 9 days ago! Now the 'completed' status on fact finding has disappeared completely from my account, and I'm STILL waiting for adjudication decision. The crazy part is I just started a new job this Monday at a warehouse (thank goodness), but I'm still owed benefits for those 7+ weeks I was unemployed. Anyone else dealt with disappearing fact finding statuses? Is this normal or should I be freaking out?

OMG the exact same thing happened to me last month! The fact finding status kept changing from completed to not completed, then back again. It's like their system is completely broken. My adjudicator also blamed my employer for not responding. I swear DEO does this on purpose to avoid paying people.

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That makes me feel better that I'm not the only one! How long did yours take to finally get resolved? Did you ever get paid for those weeks?

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This is actually a common issue with the CONNECT system. The fact finding status will often show as completed when YOU have completed your part, but then revert to incomplete when they're waiting on employer response. What likely happened is that after the 48 hours, they sent another request to your employer, which reset the status. Since you've started a new job, make sure you report your employment and earnings when you claim weeks. You're still eligible for partial benefits if your earnings are less than your weekly benefit amount, and you're definitely entitled to benefits for those weeks you were fully unemployed regardless of your current employment status.

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Thank you for explaining! That makes sense about the status change. I did report my new employment when I claimed this week, but I'm worried they're going to deny all my previous weeks because of this employer response issue.

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my freind worked at olive garden and the same exact thing!!! his boss never responded and then he got denied and had to appeal. took like 3 months total i think. the system is sooooo messed up lol

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3 months?! That's insane... I can't wait that long. Did your friend win the appeal?

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Good news is that you should still receive benefits for those eligible weeks even though you've started working. Bad news is that DEO is notoriously slow with adjudication, especially when employers don't respond. Have you tried calling them back? Most people can't get through on the regular line, but I used a service called Claimyr (claimyr.com) that got me connected to a live agent in about 20 minutes after weeks of busy signals. They have a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj When I finally got through, I asked specifically for my case to be escalated to a supervisor because of the long delay, and that seemed to help speed things up.

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does that claimyr thing actually work?? i thought it was a scam or something

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It worked for me! I was skeptical too, but after trying for 3 weeks to get through on my own, I was desperate. Got connected to an actual DEO agent who could see my file and help.

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Thanks for the suggestion. I might try that if I don't hear anything by the end of the week. It's so frustrating that they make it this hard to just check on your claim status.

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Congrats on the new job! That's the most important thing tbh. The DEO system is a nightmare but at least you've got income coming in now.

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Thanks! Yeah, I'm definitely relieved to be working again, but those missing weeks of benefits would really help me catch up on bills that piled up.

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THEY'RE DOING THIS ON PURPOSE!!! My claim was stuck for 12 weeks because of "employer not responding" and then they DENIED me after I already found a new job too!!! Had to file an appeal and wait ANOTHER 6 weeks!!! The whole system is designed to make people give up!!! CALL YOUR STATE REPRESENTATIVE - that's the ONLY thing that finally worked for me!!!

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While contacting your state representative can sometimes help, most claims do get processed eventually without that step. The system is definitely overwhelmed and inefficient, but there's no evidence they're purposely trying to make people give up. The DEO actually has performance metrics they need to meet for processing claims timely.

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When I had a similar issue in 2023, I found out there's actually a statute that says if the employer doesn't respond within a certain timeframe, DEO is supposed to make a determination based solely on the claimant's statement. Section 443.091 of Florida Statutes, I believe. You might want to mention this specific statute when you call them next. Also, make sure you keep claiming weeks even while waiting for adjudication and even though you've started working. You won't get paid for weeks you don't claim, even if they eventually approve your case.

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That's incredibly helpful, thank you! I'll definitely mention that statute next time I call. And yes, I've been religiously claiming my weeks even with no payments coming through.

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My roommate works for a staffing agency and she said its normal for it to take 2-3 months sometimes for adjudication stuff to clear. The system is super backed up right now

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2-3 MONTHS is NOT NORMAL!!! That's the problem - they've made us think this is acceptable!!! Federal guidelines say unemployment should be processed in 21 DAYS!!!

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Update on your situation: With your fact finding status changing, it sounds like they're actually working on your case, which is a good sign. Since you mentioned you started a new job, here's what will likely happen: 1. If they approve your claim, you'll get retroactive payments for all the weeks you claimed while unemployed 2. For the weeks you're working, you'll either get partial benefits (if you earn less than your weekly benefit amount) or no benefits (if you earn more) 3. Your claim remains active for its benefit year, so if something happens with your new job, you can resume claiming Keep an eye on your CONNECT inbox for any new fact finding questions or determination letters.

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Thank you for breaking it down like this! I'll keep checking my CONNECT inbox daily. Really hoping they approve those back weeks soon.

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I'm in a somewhat similar situation right now - been waiting 5 weeks for adjudication after my former employer (a small retail store that laid me off) apparently never responded to DEO's requests either. My fact finding status has been flip-flopping between "completed" and "in progress" for the past two weeks. It's so frustrating because I'm actively job searching but those missing benefit weeks are putting me behind on rent. Reading through everyone's experiences here, it sounds like this employer non-response issue is way more common than it should be. Has anyone had success getting their employer to actually respond after DEO reaches out to them directly?

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Unfortunately, from what I've seen in this community, getting employers to respond after DEO reaches out is pretty hit or miss. Small businesses especially seem to either ignore the requests completely or respond way past the deadline. One thing that might help is if you have any documentation from your layoff (like termination letters, final paychecks, or even text messages from your manager) - you can upload those to your CONNECT account as supporting evidence. DEO is supposed to make a determination based on available information even without employer response, but having your own documentation can definitely strengthen your case. The 5 weeks you've been waiting is unfortunately typical, but don't give up! Keep claiming those weeks even if payments aren't coming through yet.

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I'm dealing with something very similar right now - been in adjudication limbo for 4 weeks after my previous employer (a local gym that shut down permanently) never responded to DEO's fact finding requests. Like you, my status keeps changing from "completed" to "in progress" and back again, which is so confusing and stressful. I haven't started a new job yet but I'm actively interviewing. Reading through all these responses, it sounds like this employer non-response issue is way more widespread than it should be. It's really encouraging to hear that you found new employment though - that has to take some pressure off even while you're still waiting for those back benefits. Did you happen to save any documentation from when your restaurant closed? I'm wondering if having proof of the business closure might help speed up the process since there's clearly no way they can respond if they're not operating anymore.

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Yes, I do have some documentation from when the restaurant closed! I kept my final paycheck stub and there were actually news articles online about the closure that I screenshotted. I uploaded everything to CONNECT but honestly not sure if anyone has even looked at it yet. You're right that it should be pretty obvious they can't respond if the business doesn't exist anymore, but DEO seems to follow the same process regardless. Good luck with your interviews! The job search while dealing with this DEO mess is exhausting but at least we know we're not alone in this situation.

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