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DEO adjudication determination taking 30+ days - normal wait time?

Hi everyone. I started my FL unemployment claim about a month ago and it's been stuck in adjudication ever since. The CONNECT system just says 'pending adjudication' but doesn't explain what's being reviewed or how long it might take. I've been claiming my weeks religiously and doing the 5 required work searches, but nothing is moving forward. No payments at all yet. Is this normal for DEO to take 30+ days for an adjudication determination? My rent is due in a week and I'm seriously stressing out. My former employer contested the claim (I was laid off due to department restructuring), so maybe that's why? Called the DEO number 14 times this week but just get the busy signal or it hangs up. Any idea how much longer I should expect to wait? Or what I can do to speed things up?

same boat dude... been waiting 37 days for mine. DEO is a joke

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Seriously? 37 days?? That's insane. Have you tried contacting your state representative? I'm wondering if that's my next step.

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Unfortunately, this is pretty common with Florida DEO, especially when an employer contests the claim. The adjudication process requires a fact-finding interview where they gather information from both sides. Your former employer contesting it definitely slows things down. In my experience, adjudication can take anywhere from 3-8 weeks in Florida. When my department was eliminated last year, it took 6 weeks for my determination to come through. Keep claiming your weeks even while waiting for the determination - if approved, you'll get retroactive payments for all eligible weeks. Have you received any fact-finding questionnaires in your CONNECT inbox or been scheduled for a phone interview yet? Those are usually good signs that your case is moving forward.

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Thanks for the detailed response. No, I haven't received any questionnaires or been scheduled for an interview yet - just radio silence. The uncertainty is the worst part. I'll keep claiming weeks though, that's good advice.

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Mine was stuck in adjudication for EIGHT WEEKS because my former employer claimed I was fired for misconduct when I was actually laid off!!! I couldn't get ANYONE on the phone and almost lost my apartment. The system is COMPLETELY BROKEN. Keep claiming your weeks and document EVERYTHING. Take screenshots of your work searches and save all emails from employers. They might try to say you didn't look for work properly even when you did!!

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Omg this happened to my sister too! They claimed misconduct but it was totally a layoff. DEO is seriously the worst.

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I understand your frustration with the adjudication waiting period. The standard timeframe for DEO adjudication is currently 4-6 weeks, but it can extend to 8+ weeks during busy periods or with complex cases. When an employer contests a claim, it automatically triggers a more thorough review. Here are a few suggestions that might help: 1. Check your CONNECT inbox daily for any fact-finding questionnaires that need to be completed 2. Make sure your contact information is current in CONNECT so you don't miss any phone interviews 3. Continue to claim your weeks on time and complete all work search requirements 4. Send a message through your CONNECT account specifically asking about the status of your adjudication 5. Contact your local CareerSource office - sometimes they have direct lines to DEO staff who can check on claim status As for contacting DEO directly, I know the regular number is nearly impossible to get through. I'd recommend trying Claimyr (claimyr.com) - they have a service that helps you get through to an actual DEO agent. There's a video demo at https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj that shows how it works. It helped me get through when my account was locked last month.

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Thank you for these tips! I didn't know about CareerSource having direct lines - I'll try them tomorrow. I'll check out that Claimyr service too. At this point, I just need to talk to an actual human at DEO who can tell me what's going on.

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I waited 45 days for my adjudication decision and no one would tell me why it was taking so long. The system is completely broken. Have u tried contacting ur state representative? That's what finally got mine moving after sitting with no updates for over a month.

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45 days is ridiculous! I'm going to contact my state rep tomorrow. Did you just call their office or did you email them? I'm not sure what information they'll need from me.

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I emailed mine with my full name, claimant ID, last 4 of SSN, and a brief explanation of my situation. She had a staff person who handles DEO issues, and they contacted DEO directly. Got a call from DEO 2 days later! Way faster than anything else I tried.

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wait is this adjudication different from the appeal process? i got denied and filed an appeal but now I'm confused if thats the same thing or different???

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They're different. Adjudication happens before the initial determination - it's the investigation process where DEO gathers facts about your claim. Appeals happen after you receive a determination you disagree with. So the OP is still waiting for their first determination, while you're in the appeals process after already receiving a denial determination.

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oh ok thanks for explaining! so many confusing terms with this unemployment stuff lol

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I just went through this last month and it FINALLY resolved after 5 weeks. What worked for me was calling at exactly 7:30am when they first open - that's the only time I could get through. Tried that Claimyr thing someone mentioned above and it actually worked, got me to a real person who could see what was holding things up.

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What did they say was causing the delay in your case? Was there anything specific you needed to do to move it forward?

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Turns out they were missing wage information from one of my employers! The DEO agent sent a request for that info while I was on the phone, and my claim was approved 4 days later. The frustrating thing is I would have NEVER known that without talking to someone.

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UPDATE: Just tried that Claimyr thing someone mentioned and IT ACTUALLY WORKED!!! Got through to a real agent who said my adjudication was delayed because they needed additional proof of employment that was never requested in my CONNECT inbox!!! No idea how I was supposed to know that. The agent helped me upload the documents through CONNECT while on the phone. Might be worth trying if you're still stuck!

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That's awesome news! I'm going to try it tomorrow morning. It's ridiculous that they need something from us but don't even notify us about it. Thanks for the update!

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My wife just got a job at DEO and says they are SUPER backed up right now because they're transitioning to a new system. She says adjudication is taking closer to 45-60 days for most people currently. Sucks but at least you know its not just you!

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Ugh, that's even longer than I thought. Thanks for the insider info though. At least it helps to know it's a system-wide issue.

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UPDATE: Thanks everyone for your advice! I used Claimyr this morning and actually got through to a DEO agent after waiting only 12 minutes (literally tried calling normally for weeks with no success). Turns out they were waiting on my former employer to respond to their request for information - the agent sent them a follow-up and said if they don't respond within 7 days, they'll process my determination without their input. Also got scheduled for a fact-finding interview next week. Finally some progress!

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That's great news! The fact-finding interview is a really good sign that things are moving forward. Make sure you have documentation ready about your layoff (any emails or paperwork) and be ready to clearly explain what happened. The main things they want to confirm are that you lost your job through no fault of your own and that you're able and available to work.

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