DEO fact finding request email - no clear instructions on how to respond

Don't panic! 'Fact Finding' is actually a questionnaire they need you to complete to verify information about your employment separation. It should be accessible when you log into CONNECT, but sometimes the system glitches and doesn't display it properly. Try these steps:\n\n1. Log into CONNECT\n2. Go to the \

Thank you! I'll try looking in those specific sections. I was just clicking around randomly before. Is there a deadline for completing this 'fact finding' thing? I'm worried I'll miss it and get denied.

oh yea they always do that!!! they send emails saying to do something but then don't tell u what exactly lol. just call them and they'll tell u what they need. good luck getting through tho took me like 50 tries

Calling DEO direct is definitely an exercise in patience. If you're struggling to get through to a representative, you might want to try Claimyr (claimyr.com). They basically hold your place in the phone queue so you don't have to keep redialing. Saved me hours of frustration when I had a similar fact finding issue that wasn't showing up properly in my account. They have a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj

The FACT FINDING is THE MOST IMPORTANT part of your claim!!! Do NOT ignore it or you WILL be denied benefits. DEO uses this to determine if you were fired, quit, or laid off and whether you qualify. Sometimes the system doesn't show it right away - try logging out completely, clearing browser cache, and logging back in. Sometimes it takes 24 hours after the email for it to actually appear in the system too. The deadline is usually 7 days from when they send it but I've seen people get extensions if they call and explain technical issues.

This is a bit dramatic lol. Yes, fact finding is important but they don't automatically deny you if you miss the deadline. I missed mine by 2 days because their stupid system wasn't working and I still got approved. Just call them if you can't find the questionnaire.

i had same problem last month it was sooooo annoying!! the fact finding was hidden under

Thanks for the tip! I've been clicking around and finally found something under \

When I applied in January the same thing happened to me. I couldn't find the fact finding anywhere in CONNECT. Turns out they also send it to your email sometimes but it went to my spam folder! Check your spam/junk mail too just in case. The subject line was something like \

Good suggestion! Just checked spam and nothing there, but I did finally find it in my CONNECT account. The weird thing is they called it something completely different than \

Just to make sure you're prepared for the fact finding questions - they'll typically ask about:\n\n- Your last day of work\n- Why you're no longer employed (layoff, termination, quit, etc.)\n- If you quit, they'll want detailed reasons why\n- If you were fired, they'll ask about the circumstances\n- Contact information for your previous employer\n\nBe honest but concise. If you were laid off due to lack of work, just state that simply. If there were more complicated circumstances, stick to the facts without adding unnecessary details. Remember, your employer will likely respond to these same questions, so consistency with what actually happened is important.

This is super helpful, thank you! I was laid off (company downsizing) so hopefully that's straightforward. Should I upload any documentation like my layoff letter or final pay stub?

Yes, if you have a layoff letter, that's perfect documentation to upload! Anything in writing that confirms your separation reason will strengthen your claim. There should be a section within the fact finding questionnaire that allows document uploads. If not, you can usually upload documents separately in the \

anyone else notice DEO always does this on the weekends when nobody's around to help?? 🙄

EXACTLY!! The system is DESIGNED to be confusing! They make it hard on purpose so people give up and don't collect benefits. I've been dealing with them for 3 YEARS and it's always the same story. Send vague messages, hide important forms, then deny you when you miss deadlines for things you didn't even know existed!!

UPDATE: I found and completed the fact finding questionnaire! For anyone else who might have the same problem, it was hidden under \

Yay! Glad you found it! Now comes the fun part... waiting for them to process it 😬 Mine took about 2 weeks before I saw any updates.