Can't find fact-finding interview questions after ESD adjudication letter - help!

omg same thing happened to me last month!! the system is so glitchy sometimes. try clearing your cache and using a different browser. for some reason chrome never works right with the esd site for me but firefox does

There's actually a specific timing issue with their system. The fact-finding questions usually appear 24-48 hours after you receive the adjudication letter. It's frustrating because the letter makes it sound like they should be there immediately. I'd recommend checking your account twice daily until they appear. Also, make sure you're looking in the correct section - sometimes they're not under "Issues Delaying Payment" but under "Alerts" or "Tasks" depending on what type of adjudication issue they're investigating.

The ESD system is a complete DISASTER!!! I had the exact same problem and spent 4 DAYS trying to get through to someone on the phone. They kept disconnecting me after waiting for 3+ hours each time. I eventually found a service called Claimyr that got me through to an actual ESD agent in about 30 minutes. They have a video showing how it works here: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 and their website is claimyr.com. The agent told me sometimes the fact-finding questions don't appear if there's a specific type of adjudication that requires a phone interview instead. Might be worth checking if that's your situation.

I work with unemployment claims frequently, and this is a common issue. Here's what you need to know: 1. Fact-finding questions are tied to specific issues on your claim. If your letter mentions adjudication, but there are no questions showing up, it likely means your particular issue requires a phone interview rather than online questions. 2. Double-check that you're looking in eServices (sometimes called UI online) and not SecureAccess Washington (SAW). People often confuse the two systems. 3. If your adjudication is scheduled for next Tuesday, that's probably the date of your phone interview. Check if the letter includes a specific time they'll call you. 4. ESD doesn't always notify you when online questions are added - you need to proactively check your account. 5. If you want to be proactive, you can upload documents related to your case through the "Upload Documents" section - things like employment verification, separation notices, or pay stubs depending on what your adjudication is about.

lol they sent me the same letter twice and then never called me for the interview. had to file an appeal and wait another 6 weeks before I got any money. the whole system is a joke honestly.

One more important tip: When they call, it will likely show as "No Caller ID" or "Private Number" on your phone. Make sure you answer ALL calls during your scheduled window, even if they look like spam. If you miss their call, they'll rarely try again the same day, and it can delay your claim by weeks.

When i had adjudication they actually emailed me the questions instead of putting them on the website. did you check your email including spam folder? sometimes ESD emails come from weird addresses that look like spam

UPDATE: You guys were right! I just checked my email's spam folder and found an email from ESD with a link to the fact-finding questions! It was sent yesterday but went straight to spam. Thank you all for your help - especially the person who mentioned checking email. I'm completing the questions now before my phone interview on Tuesday. Will update again after the interview to let you know how it went!

So glad you found the questions in your spam folder! Just wanted to add - when you're doing the phone interview on Tuesday, they might ask you to verify some of the answers you gave in the online questions, so keep a copy of what you submitted handy during the call. Also, if you have any documents that support your answers (like your last paystub, separation notice, etc.), have those ready too in case they ask you to upload or fax them after the interview. The whole process can feel overwhelming but you're doing great by staying on top of it!

Just want to echo what others have said about keeping documentation - I went through this process a few months ago and having everything organized saved me so much stress. One thing I'd add is to also write down the name of whoever you speak with during the phone interview and ask for a reference number for the call. Sometimes there are follow-up questions or they need additional documents, and having that info makes it way easier to reference your case when you call back. Also, don't be surprised if the interview runs longer than expected - mine was scheduled for 15 minutes but ended up being almost 45 minutes because they had to verify employment details with multiple previous employers. Good luck with your interview on Tuesday!

Hey! I'm dealing with something similar right now - got my adjudication letter yesterday and was panicking about not seeing the questions online. Reading through all these responses has been SO helpful! I didn't realize the questions might come via email instead of showing up directly in eServices. Just checked my spam folder and sure enough, there's an email from ESD that I completely missed. You all probably saved me from missing my deadline! Quick question though - for those who've been through this process, is there usually a specific deadline mentioned for completing the online questions, or do you just need to finish them before your phone interview? My letter is pretty vague about timing.