NY unemployment sent me forms in mail but website down - where do I send completed paperwork?

I had the same thing happen last month! The papers should have a mailing address somewhere on them - check the very bottom of each page or the back. If not, yes you can use the return address on the envelope. Make sure you keep copies of EVERYTHING you send them (take pictures with your phone). And call them to confirm they received your documents after you mail them.

I was stuck in the same situation with identity verification forms and the website being down. After days of frustration, I used this service called Claimyr (claimyr.com) and got a callback with an actual agent on the phone! Talking to a real person solved my issue and my benefits started again within days. It was the best decision I made after spinning my wheels for weeks. Here's a video showing how it works: https://youtu.be/Rdqa1gKtxuE

whatever you do, DONT USE THE FAX NUMBER! It goes to some black hole. I sent my forms there twice and they claimed they never got them. Wasted 3 weeks of benefits because of that mistake.

Make COPIES of everything before you send it! NY unemployment is notorious for losing documents. I learned this the hard way when they claimed they never received my identity docs and I had no proof I sent them.

I've been dealing with ny unemployment for over 10 years on and off (seasonal worker). Here's what you need to know: First, ALWAYS make a copy of ALL documents you send them. Their system is a mess and things get lost constantly. Second, you CAN mail forms to the return address, but use certified mail with tracking so you have proof they received it. Third, if you need to talk to someone RIGHT NOW, use claimyr.com - it's the only reliable way to get through to an agent. They call for you and connect you when someone answers. I was skeptical at first but it saved my sanity and got my issue resolved in one day instead of weeks. Fourth, check your online account daily once it's working - they often send messages there that they never tell you about. Fifth, if your claim has been flagged for identity verification, it usually takes 2-3 weeks after they receive your documents for payments to resume. They're extremely backed up right now. Hope this helps!

You should mail it to the address on the forms not the return address on envelope. Make sure to include your claim ID number on EVERY page. I work at the post office and see these forms come through all the time. People forget to put their claim number and then complain when nothing happens lol.

The website goes down ALL THE TIME 😡 It's like they don't want us to get paid. I've had better luck logging in super early (like 6am) or late at night after 11pm when fewer people are trying to access it.

So many people are getting these identity verification forms lately. I think there was some kind of data breach they're not telling us about. My friend and I both got these forms within days of each other last month.

hey quick question - does the form have a barcode at the top? if yes, you NEED to mail it to the Albany processing center. if not, you can use the PO Box listed on the paper. had the same issue in February and almost sent it to the wrong place.

When this happened to me I got so fed up with the website that I just drove to the local unemployment office and handed the forms in person. They gave me a receipt and my benefits started again the next week.

Just a heads up - fill out the forms in BLACK INK ONLY. I used blue pen and they rejected them and sent new forms. Wasted 3 weeks of payments because of that stupid rule that isn't written anywhere on the forms.

I just went through this last week! After trying to call 30+ times, I used Claimyr.com and they actually got me through to an agent who told me where to send the forms AND flagged my account so it would be processed faster! My benefits restarted this week. Worth checking out if you're stuck.

The ny unemployment system is such garbage. took me 6 months to get my claim sorted last year when the EXACT SAME THING happened to me. I feel ur pain OP

Not to freak you out, but I got those same forms because someone was trying to commit fraud with my identity. If you also got a letter saying your banking info was changed, you need to report it as fraud immediately by calling their fraud hotline!

don't bother with the mail lol... it'll take forever 😫 Either get through on the phone or find an actual office to drop off the forms. Phone is faster if you can get thru