Uploaded docs to NY unemployment portal but no confirmation - should I mail them too?

Same thing happened to me last month. I waited for like 2 weeks for confirmation and got nothing. Called them and they said they never received my documents! Had to upload everything again. This time I took screenshots of the upload confirmation page just to have proof. The system is completely broken.

I had this exact problem back in September! The ny unemployment website is garbage. I found this service called Claimyr (claimyr.com) that got me connected to an actual person on the phone. They called and stayed on hold, then connected me when an agent picked up. Talking to an agent got my payments unlocked so fast! Best decision I made was using them instead of wasting days trying to get through myself. Check out this video that shows how it works: https://youtu.be/Rdqa1gKtxuE

I would def mail copies as backup. The online system is super glitchy and they somehow lose documents all the time. Better safe than sorry. I always send stuff certified mail so I have proof they received it.

It takes them like 2-3 weeks to process anything. The system never sends confirmations. It's stupid but that's how it works. Just wait it out, your claim will probably update eventually.

So FYI the ny.gov site has been having major technical issues since they "upgraded" last month. When you upload documents, they go into a queue that can take up to 10 business days to process according to the rep I spoke with. What I would recommend: 1. Take screenshots of everything for your records 2. Call them directly to confirm receipt (easier said than done) 3. If you can't get through by phone, try connecting through their message center on the website 4. As a last resort, mail physical copies with a cover letter explaining you already submitted online The whole system is a mess right now with the backlog. I had success using claimyr.com to actually reach someone by phone after trying for days on my own. They connect you directly with an agent who can check if your documents are in the system. Talking to a live person was the only way I got my issue resolved. Also, document EVERY interaction - names, dates, what was said. You'll need this if they later claim they never received something. Don't trust their system to work properly right now.

Anyone else think its weird they send these requests through email? I almost deleted mine cuz I thought it was a phishing scam.

i had to fax AND upload. seems redundant but thats what worked for me. the fax number should be on their website somewhere.

KEEP CALLING THEM!!!! Don't just wait around or you'll be waiting forever. The unemployment system doesn't care if your rent is due. You gotta be aggressive and keep trying to get through.

there should be a section in ur account called "uploaded documents" or something where u can check the status. did u look there?

After THREE MONTHS of dealing with exactly this problem, here's what I learned: The NY unemployment system is completely swamped and their document processing system is trash. What worked for me: 1) Call and speak to an actual human. This is nearly impossible through normal means - I used claimyr.com after wasting days trying to get through myself. 2) Get the agent to check if your documents are viewable in their system. Often they're uploaded but not properly linked to your claim. 3) If they can't see them, ask for an email address where you can directly send them. Some agents will provide this. 4) Request a "claim note" be added stating you attempted to submit documents on X date. 5) Follow up WEEKLY until it's resolved. Don't just wait and hope. Be proactive. The system is designed to make you give up. DON'T.

they didnt send u a confirmation email? thats weird. i got one right away when i did mine.

Did you try checking your claim status online? Sometimes it'll update there even if they don't send a confirmation.

I'm in the exact same situation rn!! Been freaking out for days. Let me know if you figure anything out.

omg why is ny unemployment so awful??? its like they WANT us to fail 🤡

Pro tip: screenshots, screenshots, screenshots. Document EVERYTHING. Save confirmation pages, emails, take pics of faxed documents with the confirmation page. NY unemployment will 100% try to claim they never got your stuff.