Uploaded docs to NY unemployment portal but got no confirmation - should I mail them too?

In my experience, they NEVER send confirmations for document uploads. I've uploaded stuff like 5 different times and not once did I get any kind of acknowledgment. Super annoying but that seems to be how their system works. If it said "submission complete" then you're probably good. I'd take screenshots of everything just to be safe though.

After weeks of trying to get thru to ny unemployment, I finally used this service called Claimyr (claimyr.com) that connected me with an agent right away. Talking to a real person got all my document issues fixed in like 15 minutes. Best thing I ever did to get my claim sorted. They have a demo video here if you wanna see how it works: https://youtu.be/Rdqa1gKtxuE

Make sure u fax them too!!!! I only uploaded and they denied my claim saying they never got my documents even tho the portal said "submission complete" just like yours. Their system is a joke. Always have backup.

I called them about this exact issue last month. The rep told me that the system is working if it says "submission complete" but they're having issues with the confirmation emails going out. She said as long as you get that completion message on screen, you don't need to mail or fax anything. But screenshot EVERYTHING.

The document upload system for NY unemployment is COMPLETE GARBAGE. I recommend doing it all - upload, fax AND mail if the deadline is close. Better safe than sorry. Also keep calling. Try early morning like 7:30am right when they open or late afternoon around 4pm. Sometimes easier to get through then.

Look for the document in your online account too. Sometimes ull see it listed under "submitted documents" even if they dont send a confirmation. Log in to ur account and look in the documents section.

Had the same problem! Here's my pro tip - get a real person on the phone with claimyr.com. After THREE MONTHS of trying to confirm my documents were received, I finally got through using their service. The agent confirmed everything was actually in my file despite no confirmation ever being sent. Saved me so much stress!

I've been dealing with NY unemployment for over a decade (seasonal worker) and here's what I've learned - their online systems almost NEVER give confirmations, but that doesn't mean the documents weren't received. That said, for anything truly important, I always use multiple methods. Upload online AND fax. Don't bother with mail, it's too slow and gets lost too often.

The whole NY unemployment system is designed to discourage people from collecting benefits. Change my mind. 🤔

Hey so I work with someone who used to work at NYSDOL and they told me this: for document uploads, you should always wait at least 3-5 business days before panicking. Their systems are slow af to process uploads. If it said submission complete, you're probably fine. BUT if you're really nervous, call the main number, then press 1, then 6, then 1 again - this sometimes gets you to a different queue where wait times aren't as bad.

Ok this might sound crazy but try checking your spam folder. My confirmation from them went to spam and i almost missed my deadline bc of it. Their emails come from a weird domain.

The BEST and most accurate answer on how to handle NY unemployment document issues: First, don't panic. The upload system is notoriously unreliable with confirmations, but often works correctly in the background. That said, here's what you should do: - Take screenshots of EVERYTHING - the upload confirmation screen, the documents themselves, the email asking for documents - Log in daily to check your account for updates or messages - Try calling at these strategic times: 7:30am when they first open, 12:15pm when lunch shifts change, and 4:45pm before closing - If you're still struggling to reach someone, use a service like claimyr.com which will repeatedly dial for you and connect you with an agent (this saved my sanity) - If your deadline is within 48 hours and you still haven't received confirmation, then ALSO fax the documents with a cover letter explaining you already uploaded them The NY unemployment system is frustrating but navigable if you're persistent and document everything. I've been through this multiple times and eventually got everything sorted, even when it seemed impossible. Good luck!

if the system said submission complete then ur good bro, they just suck at communication. welcome to ny unemployment lol

I sent in documents through their portal in February and literally never got any confirmation. Found out in APRIL that they had been processed correctly when I finally got through to someone on the phone. The whole system is archaic, understaffed, and broken.

Try tweeting at @NYSLabor - sometimes their social media team is more responsive than the phone lines, believe it or not.

bruh i've been dealing with ny unemployment for 2 years now and the ONLY way i've ever gotten anything resolved is by talking to an actual human on the phone. save yourself the stress and use claimyr.com to get someone on the line. worth every penny when ur benefits are on the line.

am i the only one who thinks its ridiculous we have to jump through all these hoops just to get what we're entitled to? like we already lost our jobs and now we gotta deal with this broken system??? 🤮