NY unemployment document upload - no confirmation email received, do I need to mail docs too?

I had the same issue last month. Don't worry too much - the system doesn't always send confirmation emails even when uploads are successful. You can check if your documents were received by logging into your NY.gov account, going to the My Online Services section, and checking your Documents tab. It should show all successfully uploaded files.

this happens ALL THE TIME with NYSDOL!! their site is garbage lol. i uploaded my stuff 3 times before it finally worked. just keep trying and eventually ull get a confirmation page. might take a few days for it to show in ur account tho

The lack of confirmation can be concerning, but here's what you should know: 1. The NY DOL system often doesn't provide immediate confirmation for document uploads 2. Documents typically take 2-3 business days to process before they appear in your account 3. You do NOT need to mail or fax documents if you've already uploaded them digitally 4. If you're concerned, take screenshots of your uploads as proof I'd recommend waiting 48 hours before taking any additional action. If you don't see the documents in your account by then, you can try calling the claims center directly.

I went through this exact situation in January. Tried calling NYSDOL about it and spent HOURS on hold getting nowhere. After trying for days, I finally used Claimyr (claimyr.com) and got through to an agent in about 15 minutes. They confirmed my documents were received even though the system never showed confirmation. Saved me from unnecessarily resubmitting everything! They have a video showing how it works: https://youtu.be/Rdqa1gKtxuE

I had a similar issue but with the 1099-G tax form upload. The system is really inconsistent with confirmations. Sometimes you get them, sometimes you don't. I ended up calling after a week and the agent said my docs were there. Their system is just terrible with user feedback.

As a former UI claims specialist (not in NY but similar system), I can tell you these systems often record the upload without providing confirmation. However, there are a few things that could have gone wrong: - File size too large (over 5MB per file) - Wrong file format (only PDFs, JPGs, and PNGs are accepted) - Poor image quality (if scanning documents) - Session timeout during upload One important thing: if the upload page went completely blank without an error message, that usually means the upload WAS successful. Error pages typically display when something goes wrong.

My sister works for NYSDOL and she says their system is undergoing updates right now in 2025 which is causing all kinds of glitches!!! She said DONT reupload documents because it creates duplicate files and confuses the system. Just wait 3-5 business days and if nothing appears in your account THEN call them.

UPDATE: I finally got through to someone at NYSDOL today! They confirmed my documents were successfully received despite no confirmation email. The agent said their system has been having issues with confirmation emails for several weeks now, but uploads are still working. So if anyone else has this problem, your documents are probably fine!

happens to me EVERY TIME lol. their website is stuck in like 2002 🤣

Thanks for the update! This is super helpful to know. I just went through the same thing yesterday - uploaded all my documents and got the blank page with no confirmation. I was starting to worry I'd have to start over. It's reassuring to hear that the uploads are still working even with the email confirmation issues. Hopefully they fix this soon since it causes so much unnecessary stress for people already dealing with unemployment!

I'm dealing with this exact same issue right now! Just uploaded my documents about an hour ago and got the dreaded blank page. Reading through all these comments is such a relief - I was convinced I'd have to start the whole process over again. It's honestly ridiculous that in 2025 we're still dealing with government websites that can't provide basic confirmation messages. Thanks everyone for sharing your experiences, especially @Yara Nassar for the update that your documents were actually received! Going to follow the advice here and wait a few days before panicking.

Just went through this same nightmare last week! The blank page after uploading is so stressful when you're already worried about your claim. I ended up calling the NYSDOL customer service line multiple times over 3 days before finally getting through to someone who confirmed my documents were received. The agent told me they've been having issues with their confirmation system since they started rolling out updates in early 2025. She said the blank page actually usually means the upload worked - it's when you get error messages that you should worry. Still incredibly frustrating that they haven't prioritized fixing something so basic that causes so much anxiety for people who are already dealing with unemployment stress!

Just wanted to add my recent experience to help others going through this! I had the exact same blank page issue when uploading my documents two weeks ago. After reading through this thread, I decided to wait the recommended 3-5 business days before panicking. Sure enough, when I logged into my NY.gov account after about 4 days, I could see all my documents had been processed and were showing as "received" in my claim status. The key thing I learned is to check your overall claim status page rather than looking for a specific "Documents" tab - the uploaded files show up as part of your claim timeline. It's definitely a relief to know this is just a system glitch and not actually a failed upload! Hopefully they fix the confirmation issue soon since it's clearly causing unnecessary stress for so many people.

I'm going through this exact same situation right now! Just uploaded my required documents about 30 minutes ago and got that dreaded blank page with zero confirmation. Reading through everyone's experiences here is such a huge relief - I was literally about to start the whole upload process over again thinking I'd broken something. It's honestly mind-boggling that in 2025 a government system can't provide a simple "upload successful" message, but at least now I know this is a widespread issue and not just me. Really appreciate everyone sharing their experiences, especially @Yara Nassar for the update that your docs were actually received despite no confirmation, and @Mei Liu for the tip about checking the claim status timeline instead of looking for a Documents tab. Going to follow the advice here and wait 3-5 business days before panicking. Fingers crossed the system actually worked behind the scenes!

I'm dealing with this exact same issue right now! Just uploaded all my documents for my NY unemployment claim and got the blank page with absolutely no confirmation. I was starting to panic thinking I'd have to redo everything, but reading through all these comments is such a relief. It's incredible that in 2025 we still have to deal with government systems that can't provide basic upload confirmations. Really appreciate everyone sharing their experiences here - it's so helpful to know this is a widespread system issue and not something I did wrong. Based on what everyone's saying, I'm going to wait the 3-5 business days before trying to contact them. Hopefully they fix this confirmation bug soon since it's clearly causing unnecessary stress for people who are already dealing with the challenges of unemployment!