NY unemployment document upload - no confirmation email received, do I need to mail docs too?

I had the same issue last month. Don't worry too much - the system doesn't always send confirmation emails even when uploads are successful. You can check if your documents were received by logging into your NY.gov account, going to the My Online Services section, and checking your Documents tab. It should show all successfully uploaded files.

this happens ALL THE TIME with NYSDOL!! their site is garbage lol. i uploaded my stuff 3 times before it finally worked. just keep trying and eventually ull get a confirmation page. might take a few days for it to show in ur account tho

The lack of confirmation can be concerning, but here's what you should know: 1. The NY DOL system often doesn't provide immediate confirmation for document uploads 2. Documents typically take 2-3 business days to process before they appear in your account 3. You do NOT need to mail or fax documents if you've already uploaded them digitally 4. If you're concerned, take screenshots of your uploads as proof I'd recommend waiting 48 hours before taking any additional action. If you don't see the documents in your account by then, you can try calling the claims center directly.

I went through this exact situation in January. Tried calling NYSDOL about it and spent HOURS on hold getting nowhere. After trying for days, I finally used Claimyr (claimyr.com) and got through to an agent in about 15 minutes. They confirmed my documents were received even though the system never showed confirmation. Saved me from unnecessarily resubmitting everything! They have a video showing how it works: https://youtu.be/Rdqa1gKtxuE

I had a similar issue but with the 1099-G tax form upload. The system is really inconsistent with confirmations. Sometimes you get them, sometimes you don't. I ended up calling after a week and the agent said my docs were there. Their system is just terrible with user feedback.

As a former UI claims specialist (not in NY but similar system), I can tell you these systems often record the upload without providing confirmation. However, there are a few things that could have gone wrong: - File size too large (over 5MB per file) - Wrong file format (only PDFs, JPGs, and PNGs are accepted) - Poor image quality (if scanning documents) - Session timeout during upload One important thing: if the upload page went completely blank without an error message, that usually means the upload WAS successful. Error pages typically display when something goes wrong.

My sister works for NYSDOL and she says their system is undergoing updates right now in 2025 which is causing all kinds of glitches!!! She said DONT reupload documents because it creates duplicate files and confuses the system. Just wait 3-5 business days and if nothing appears in your account THEN call them.

UPDATE: I finally got through to someone at NYSDOL today! They confirmed my documents were successfully received despite no confirmation email. The agent said their system has been having issues with confirmation emails for several weeks now, but uploads are still working. So if anyone else has this problem, your documents are probably fine!

happens to me EVERY TIME lol. their website is stuck in like 2002 🤣

Thanks for the update! This is super helpful to know. I just went through the same thing yesterday - uploaded all my documents and got the blank page with no confirmation. I was starting to worry I'd have to start over. It's reassuring to hear that the uploads are still working even with the email confirmation issues. Hopefully they fix this soon since it causes so much unnecessary stress for people already dealing with unemployment!

Just wanted to add my recent experience to help others going through this! I had the exact same blank page issue when uploading my documents two weeks ago. After reading through this thread, I decided to wait the recommended 3-5 business days before panicking. Sure enough, when I logged into my NY.gov account after about 4 days, I could see all my documents had been processed and were showing as "received" in my claim status. The key thing I learned is to check your overall claim status page rather than looking for a specific "Documents" tab - the uploaded files show up as part of your claim timeline. It's definitely a relief to know this is just a system glitch and not actually a failed upload! Hopefully they fix the confirmation issue soon since it's clearly causing unnecessary stress for so many people.