NY unemployment sent me a text about DocuSign in February but still nothing - did they forget me?

same thing happened to me too! got the text in January and didn't get the DocuSign until March. try checking your spam folder it might be there. ny unemployment system is completely broken.

After weeks of frustration trying to reach someone at NY unemployment, I found this service called Claimyr (claimyr.com) that actually connects you with a real agent. They called on my behalf and I got a callback with a live person within hours. Talking to the agent got my benefits unlocked so fast after being stuck for months! They resent my DocuSign immediately and I got paid three days later. Check out this video that explains how it works: https://youtu.be/Rdqa1gKtxuE - it was the only way I could finally talk to someone who could help.

They're probably backed up again. I had to wait almost 2 months for my docusign to come through. The system is a mess right now with all the identity verification stuff going on. Keep trying to call early in the morning like right when they open at 8am.

Look at your My Messages section on the website. Sometimes they dont send the DocuSign via email but through the portal instead. That happened to me and I almost missed the deadline because I was only checking my email.

You need to be SUPER PERSISTENT with ny unemployment. I literaly set an alarm for 7:55am every day and started calling right at 8am for a week straight. Finaly got through on day 5 and they fixed it on the spot. The trick is to press 1-9-2-1 in the menu options to get to ID verification issues faster.

This is happening to EVERYONE right now. NY unemployment is completely overwhelmed with fraud cases so theyre making everyone verify identity but they dont have enough staff to process everything. I waited 3 months for my docusign and then another month after submitting before my claim started paying again. It's ridiculous.

Here's what worked for me after dealing with the exact same problem for MONTHS with the NY unemployment system: First, you need to understand they're completely overwhelmed and disorganized. Many DocuSign requests get lost in their system or never actually get sent even though they claim they did. Here's my step-by-step approach that FINALLY worked: 1. Stop wasting time with emails - they rarely get meaningful responses 2. Calling the regular line is almost impossible to get through. I tried for weeks with no success. 3. I used Claimyr.com which essentially waits on hold for you and calls you when an agent is ready. This was a game-changer - finally got someone on the phone after weeks of trying. 4. When I finally spoke to someone, I asked them to check if my DocuSign was actually generated in their system. Turns out mine never was, despite the text! 5. They manually triggered the DocuSign while I was on the phone and I received it within minutes. 6. After submitting, I called again using the same method to confirm they received it. From personal experience and talking with others, about 20% of people who get the initial text message never actually receive the DocuSign unless they call and have an agent manually push it through. Don't wait - be proactive! The most important thing is getting a live person on the phone who can actually look at your specific case. Good luck!

Check ur email address on file! My friend had the wrong email in the system (mistyped) and thats why she nevr got the docusign. Log into ur account and make sure all ur info is correct.

I was in this EXACT situation last month! Text but no docusign for WEEKS. Turns out they had flagged my account for "manual review" which meant it was sitting in some agent's backlog. I only found this out when I finally reached an agent.

its wild how they expect us to just wait months with no money while they figure out their broken system. people got bills to pay! i'm still waiting on back pay from 3 months ago 🤬

contact your state assembly person! I was in the same boat and my state rep got it fixed in 2 days after i was waiting for months. they have direct contacts at unemployment who can push these things through faster.

KEEP CALLING!! Dont give up. I had to call 47 times before I got through but when I did they fixed it right away. Be ready with your claim ID and the date you received the text message. Sometimes they need to manually reset something on their end.

After reading this thread I checked my spam folder again and found my docusign from 3 weeks ago that was about to expire in 2 days!!! 😱 Everyone check your spam folders thoroughly!!!

The whole NY unemployment system is such a joke. They're still using technology from like 1995 and expect it to handle modern problems. I had to verify my identity THREE separate times and each time they claimed they never received my documents even tho I had confirmation numbers.

did u try using a different email address? sometimes their system blocks certain email domains. give them a gmail or yahoo address if you're using something else. worked for me.