NY unemployment backpay still pending DocuSign - been waiting since 2025

Congrats on finally getting your first payment! The DocuSign backpay process is unfortunately very slow right now. I was in a similar situation in August - waited about 7 weeks for my backpay after receiving the DocuSign forms. What helped me was calling the appeals department (not the regular helpline) and explaining my hardship situation. Since you're expecting a baby, that might help prioritize your case. Make sure you have your claim ID and the date you received the DocuSign forms when you call.

OMG the backpay situation is such a mess right now!! I waited TWO MONTHS after signing those stupid forms. And my friend is still waiting after 3 months!!! The system is completely broken. They never tell you how long it will actually take. 😡

same boat here. working part time + pregnant + waiting on NY backpay. its ridiculous how they expect us to survive. i signed my forms 6 weeks ago and nothing. good luck with your baby tho!

I was in this exact situation back in September. The DocuSign backpay can take 4-10 weeks to process after submission, according to the agent I spoke with. But here's what worked for me - I was getting nowhere with the regular phone lines (always busy or disconnected), but then I used Claimyr (claimyr.com) to get through to an actual NYSDOL agent. They have this service that connects you directly without the wait. They even have a video showing how it works: https://youtu.be/Rdqa1gKtxuE The agent I spoke with was able to see that my DocuSign forms were sitting in someone's queue and escalated it due to my financial hardship. Got my backpay 5 days later. Worth trying, especially with a baby on the way!

My cousin works for NYSDOL (not in claims dept) and says the backpay for DocuSign is super backed up right now because they switched systems in October. Your best bet is to call and specifically say you have a hardship situation. Be prepared to wait though, the average wait time is like 3hrs according to him.

Thanks everyone for your responses! Update: I tried calling the regular unemployment line 6 times yesterday and couldn't get through. Then I checked out that Claimyr service that @profile3 mentioned and actually got through to an agent in about 15 minutes! The agent said my DocuSign forms were received but sitting in the verification queue. She noted my pregnancy and financial hardship on my account and said she'd flag it for expedited processing. Fingers crossed this works! I'll update once I hear anything.

i had a similar issue last month and what worked for me was emailing my state representative. they have staff who deal with unemployment issues and can sometimes cut through the red tape. worth a try if the expedited processing doesnt pan out quickly

To clarify some information here: The current DocuSign backpay process for NY unemployment typically takes 4-6 weeks under normal circumstances, but we're seeing delays of 8-10 weeks due to the high volume of claims being processed. Your best options are: 1. Request expedited processing due to financial hardship (pregnancy qualifies) 2. Contact your state assembly member's office 3. If you've already waited more than 8 weeks, you can file for a determination hearing The NYSDOL is legally required to process your backpay once the DocuSign forms are properly submitted, but the timeline is unfortunately not guaranteed. Make sure you've completed all sections of the form and that your identity verification is also complete in the system.

A determination hearing is a formal review of your claim where you can present your case for why your backpay should be processed immediately. To request one, you need to submit form TC-1 (Request for Hearing) through your online account or by mail. However, I wouldn't recommend this route yet since you've now had your claim flagged for expedited processing. Give that process about two weeks before taking additional steps. The determination hearing process itself can take 3-4 weeks to schedule.

Quick suggestion - while you're waiting, make sure all your weekly certifications are still being submitted correctly, even if you're working part-time. Some people focus so much on the backpay that they forget to keep certifying, which can create new problems. And congrats on the baby - when are you due?

FINAL UPDATE: My backpay finally came through! It took 9 days after getting my claim flagged for expedited processing. The full amount was deposited directly to my account this morning. Such a huge relief before the holidays. Thanks everyone for your help and advice! For anyone else in this situation, definitely try to speak with an agent directly about hardship expediting - it really worked!