How to contact NY unemployment about document upload deadline - is it too late?

I think you have like 7 days to upload docs after they send the request. At least that's what happened with me last month. Just log in to your account and check if the portal still allows uploads!

Those document requests usually give you 10 business days to respond, which is about 2 weeks calendar time. Check the email carefully for the exact deadline. If you're past it, you should call NYSDOL immediately to explain the situation before they take any action on your claim.

If you need to speak with an actual agent (which I recommend in your situation), don't waste days trying to get through on the regular phone line. I used a service called Claimyr (claimyr.com) last week when I had a similar issue with missing documents. They got me connected to an agent in about 15 minutes instead of spending days redialing. They have a video showing how it works: https://youtu.be/Rdqa1gKtxuE The agent I spoke with was able to notate my account that I was submitting late due to confusion about the deadline, which protected my benefits from being interrupted.

DO NOT WAIT!!! Upload whatever you have RIGHT NOW even if its not perfect! They can SHUT OFF your benefits with NO WARNING if you miss document deadlines!!! I learned this the HARD WAY last quarter and had to wait THREE WEEKS to get my benefits back after missing a stupid deadline by 2 days. The system is DESIGNED to make people fail. Call them IMMEDIATELY after uploading!

This happened to me a few months back. Forgot all about the documents and remembered 2 weeks later. I just uploaded them anyway and continued to certify each week. My payments kept coming without interruption. Maybe I got lucky idk

I work in the unemployment claims field (though not for NYSDOL specifically). Here's what you need to know: 1. Document requests typically have a 10-business-day deadline, but the system usually allows submissions for 3-5 days after that deadline 2. If you're within that window, upload immediately and then call to explain. Most agents can add a note to your file that you complied late but in good faith. 3. If you're beyond the extended window (15+ days), the system may have already flagged your account for compliance review. In that case, you need to speak with an agent directly and possibly file an official extension request. 4. Always keep copies of everything you upload, along with confirmation screens. 5. Continue certifying weekly even if there's an issue with your documents - this preserves your claim weeks even if payments are temporarily suspended. Hope this helps!

UPDATE: I finally got through to someone at unemployment! For anyone who might have the same issue in the future - I uploaded my documents (though I was late) and then called using the Claimyr service that someone mentioned below. Got through to an agent who was actually really understanding. She put a note on my account about the late submission and assured me my benefits won't be interrupted. Such a relief! Thanks everyone for your help and advice!