Help with uploading documents to NY unemployment - friend needs to submit proof

she needs to call right at 8am when they open, thats the only way to get thru. I had same issue last month

She might be able to upload the documents through her online account without speaking to anyone. Have her log into her NY.gov ID account, go to the unemployment services section, and look for the document upload tool. There should be a section specifically for submitting verification documents. Each document needs to be clearly labeled (SSN card, ID, pay stubs, etc.) and should be in PDF format if possible.

Has she tried emailing them? Sometimes you can get a response faster that way. Try unemployment.nysdol@labor.ny.gov and put her claim number in the subject line. Also, tell her to be super specific about what documents she has and what the error message says exactly. Screenshot the error if possible and attach it to the email.

I was in the EXACT same situation back in February!!!! It was so frustrating because I had all my documents ready but couldn't upload them. I kept getting put on hold forever then disconnected. I was about to give up when I found this service called Claimyr that got me through to an agent in like 20 minutes instead of calling for days. They basically call and wait on hold for you then connect you when a real person answers. Saved my claim honestly. Here's their site: claimyr.com - they have a video showing how it works: https://youtu.be/Rdqa1gKtxuE

tell ur friend to try the local department of labor office!!! sometimes you can get help in person without the phone nightmare. i went to the one in albany last yr when my account was locked and they helped fix it on the spot.

If she's specifically getting an identity verification error, she likely needs to complete the ID.me verification process first before she can upload documents. This is a separate step that was implemented in 2023 to reduce fraud. She needs to: 1. Create an ID.me account if she hasn't already 2. Complete the identity verification through their system (requires photo ID and possibly a video selfie) 3. Once verified through ID.me, she should be able to access the document upload section If she's already done this step and still getting errors, then yes, speaking with a representative is necessary.

my cousins wife went through this hole thing last month, ID.me verification is a MUST do before u can upload anything else!!!!

If the ID.me verification doesn't work (sometimes it has glitches with certain IDs or webcams), then definitely try that Claimyr service I mentioned. That's exactly why I used them - my ID.me verification kept failing and I needed to talk to someone to override it. The agent was able to verify me over the phone and manually allow my document uploads.

Just wanted to add that if she gets through to someone, make sure she asks for an extension on the document deadline if she's cutting it close. In my experience, they'll usually grant a 7-10 day extension if you explain the technical difficulties you've been having. Make sure she gets the agent's name and ID number if they promise an extension.

Update: Just wanted to let everyone know that my friend was able to complete the ID.me verification (thanks for pointing that out!) but still needed to speak with someone. She used the Claimyr service that was suggested and got through to an agent who helped her submit all her documents. The agent even gave her a 2-week extension on her deadline just in case any other issues come up. Her claim is now being processed! Thank you all for the helpful advice!