NY unemployment benefits showing 'ended' but never received any payments - stuck for 6 weeks

I submitted my NY unemployment claim about 6 weeks ago and managed to access my profile online. Someone from NYSDOL actually called me (surprising!) to tell me my claim was approved and that I needed to certify each week, which I've been doing religiously. Here's the problem - I just logged in and got a message saying my "benefits have ended" and that I've received all 26 weeks... but I haven't received ANY money at all! My payment history shows $0 across the board. How can my benefits have ended when they never even started? This makes absolutely no sense. I've been certifying for weeks with nothing to show for it. I've tried calling countless times but can't get through to anyone. I've also sent messages through the online portal but no response. It's been 6 weeks without income and I'm getting desperate. UPDATE 3/15/2025: I sent messages to my state senators and the governor yesterday. Still waiting for any kind of response. This is beyond frustrating.

NY unemployment overpayment waiver status - anyone heard back?

I'm still waiting to hear back about my unemployment overpayment waiver and starting to get nervous. I submitted the waiver back in late May 2025 for those duplicate payments NYSDOL sent by mistake last year (that they're now saying we have to repay). It's been almost 3 months with zero updates! Two of my former coworkers already got letters saying their waivers were approved and their overpayments were forgiven completely. Has anyone else gotten a response recently? Is there a specific timeline for these decisions? Should I be calling someone to check on this? The thought of having to pay back $3,270 is really stressing me out right now.

NY unemployment payment loaded to KeyBank debit card but not working - anyone else?

NY unemployment ID.me verification stuck for 3 weeks - can't complete claim

NY unemployment tax confusion - received letter about $10,200 taxable amount from 2020 return

I just got a weird letter from NY state tax department about my 2020 tax return where I received unemployment benefits. The letter is asking about making the $10,200 in unemployment benefits from 2020 taxable? I thought the federal government made the first $10,200 of unemployment NON-taxable for 2020 because of the pandemic. Is NY state doing something different? Anyone else get this letter recently? I'm confused because this is from a tax return filed years ago. Do I need to respond or pay additional taxes now?

Finally got my NY unemployment backpay after 7 weeks - DOL specialist actually called me!

Just wanted to share some good news in case anyone else is in limbo. After waiting FOREVER (ok 7 weeks) with pending payments and getting zero responses through the message system, a DOL specialist finally called me today! They released all seven weeks that were owed to me and said the money should hit my account within 2-3 business days. Turns out they actually are working on the backlog, despite how it feels sometimes when you're waiting! 🤣 Just wanted to give some hope to those still stuck in pending status. Don't give up! 🙏

Received NY unemployment KeyBank card but no funds yet - am I approved?

Just received my KeyBank debit card in the mail from NY unemployment today. Does getting the card automatically mean my claim was approved and I'll be receiving funds soon? This is my first time filing for unemployment and I'm a little confused about the process. Haven't received any other notification about being approved. Should there be money on the card already or does it come later?

NY unemployment direct deposit missing after bank change - payment disappeared!

I'm in a total panic right now. I updated my direct deposit info for my NY unemployment benefits last Tuesday because I switched from Chase to Bank of America. The website said the change was successful, and I got the confirmation number. BUT my weekly payment that was supposed to hit yesterday ($582) is completely missing! It's not in either bank account, and my payment history on the NYSDOL site shows it was processed but doesn't show which account it went to. I've been calling the claims center non-stop since 8AM but keep getting the busy signal or disconnected. Has anyone dealt with this before? How long does it typically take for payments to show up after changing bank info? I really need this money for rent next week!

Help with uploading documents to NY unemployment - friend needs to submit proof

My friend has been struggling with NY unemployment and needs to submit additional documents to complete her claim. She doesn't use social media or have reliable internet (she's borrowing my computer right now). She's been trying to call the unemployment office for THREE WEEKS with no luck - just constant busy signals or disconnects. The deadline to submit her documents is next Wednesday (May 21, 2025) and she's freaking out. She has all her identification and income verification ready to upload but can't figure out how to speak to a real person who can help her. Any advice on getting through to someone at NY unemployment? Her benefits are on hold until she submits these docs and her rent is coming due.

NY unemployment payment released but not on KeyBank card for 2 weeks - what's wrong?

I'm completely lost at this point. For the past 2 weeks, my NY unemployment payment shows as 'released' in the system, but the money never showed up on my KeyBank debit card. I called DOL and they said everything is processed correctly on their end. Then I called KeyBank and they claim there's no issue on their side either! Meanwhile I'm sitting here with bills due and no access to my benefits. Has anyone else had this problem recently? Is there something specific I need to ask either DOL or KeyBank about? I'm getting nowhere with their customer service.