New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!

Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.

Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.

An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!

Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.

IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Yuki Ito

NY unemployment phone claim system rejecting my PIN - website also down completely

Is anyone else having trouble claiming NY unemployment benefits by phone today? The automated system keeps telling me my PIN is incorrect even though I KNOW it's right (been using the same one for months!). I've tried 3 times already and I'm worried about getting locked out. The website isn't working either - I've tried Chrome, Firefox and even Safari but it won't load at all, just keeps spinning forever. Anyone know what's going on or how to fix this? My payment is already late and I need to certify before the week ends!

Carmen Lopez

Update: The NYSDOL just posted on their Twitter account that the system should be fully operational again by 8pm tonight. They're extending the certification window by 24 hours for anyone affected by today's outage.

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Andre Dupont

thx for the update! finaly some good news

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Yuki Ito

GUYS IT'S WORKING NOW!! I just got through on the phone system and was able to certify. My PIN worked fine this time. For anyone still having issues, keep trying - seems like they're slowly bringing everything back online!

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QuantumQuasar

Great to hear! For anyone else reading this thread later, this is a good reminder to always try certifying early in your certification window rather than waiting until the last day. System outages like this happen frequently enough that it's good to give yourself some buffer time.

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Caleb Stone

Can't see past NY unemployment payment history after claim ended - is this normal?

My NY unemployment benefits claim period just ended last week and now I can't see ANY of my payment history when I log in. Everything's totally gone! When I try to call the claims center, the system doesn't give me the option to certify, and online there's no certification button anymore either. I get that my benefits are exhausted, but shouldn't I still be able to view my past payment records? Also, I never received any official notification that my claim was ending - no email, no letter, nothing. Is this normal? Did anyone else experience this when their claim ran out? I'm wondering if there's a glitch in the system or if this is just what happens.

Olivia Evans

guys what about applying for a new claim? im in the same boat my benefits just ran out last week. can we reapply or is there some kinda waiting period??

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Aurora St.Pierre

That's a separate question, but important to address. You can only file a new UI claim if you've worked and earned qualifying wages since your last claim began. Otherwise, you're not eligible for a new claim until your benefit year fully expires. If you've had employment since your last claim, you can reapply immediately after benefits exhaust.

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Caleb Stone

UPDATE: You guys were right! I checked again this morning (day 4) and my payment history is back! Everything's there just like before. Seems like it was just a temporary system glitch. Thanks everyone for the help and suggestions!

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Daniel Price

Great news! Glad it resolved itself without having to fight with the system. I'd still recommend downloading and saving all your payment records now just in case it happens again.

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Lena Kowalski

Will I get remaining NY unemployment tax credit if not claiming child this year?

This is my first time dealing with this... I claimed my son on last year's taxes and got those monthly advance child tax credit payments from NY unemployment. But this year his dad is claiming him on taxes (we alternate years). Will I still get the other half of that child tax credit money or am I out of luck? I thought I was supposed to get the rest when I file taxes, but now I'm confused since I'm not claiming him this year. Has anyone dealt with this situation before?

Giovanni Rossi

im in a similar situation except im the other parent who gets to claim our kid this year. my ex got all the advance payments last year but now i should get the full credit minus what they already got. its confusing but actually works out fair in the end if you alternate years claiming the kid

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Sofía Rodríguez

FAIR?? HARDLY! The parent who has the kid more during the year should ALWAYS get the tax benefits regardless of whatever agreement you made! The system is BROKEN!

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Mei-Ling Chen

Just to be clear about one thing - this isn't specific to New York. The Child Tax Credit is a federal program administered by the IRS, not by New York State or NYSDOL. The tax implications would be the same regardless of which state you live in. You may have received notifications through your NY.gov account as a courtesy, but the program itself is federal.

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Lena Kowalski

That makes so much more sense now! I got confused because I got notifications about it through my NY.gov account. Thank you for clarifying!

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Sasha Reese

NY unemployment ID.me verification loop - can't file new claim in 2025

I've been trying to file a new NY unemployment claim for over a week now and I'm completely stuck. The system doesn't show any option to file a new claim for me or anyone I know who's trying. When we get to the ID.me verification part, it either doesn't take us to the next step or just keeps refreshing the page endlessly. Has anyone successfully filed a new claim recently? What exactly did you do to get past this verification loop? I've tried different browsers, clearing cache, everything. So frustrated!

Sadie Benitez

i think the website is just broken on weekends, i couldnt file at all last sunday but tried monday morning and it worked fine

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Diez Ellis

Really? That's good to know. I've only been trying on evenings and weekends because I work during the day. Maybe that's part of my problem! Did you use a computer or phone when it finally worked?

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Sadie Benitez

used my laptop, chrome browser. but i think its more about timing than device tbh

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Sasha Reese

UPDATE: I finally got it to work! For anyone else struggling, here's what worked for me: 1. I completed the ID.me verification separately first 2. Waited 48 hours as suggested 3. Logged in using Chrome incognito mode 4. The "File A New Claim" option appeared this time! Thanks everyone for your help. The verification loop was incredibly frustrating, but persistence paid off. Now I just have to wait and see if my claim gets approved.

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Noland Curtis

Great news! Glad it worked out for you. Make sure to certify weekly on time once your claim is approved - the system is much more strict about that in 2025.

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Muhammad Hobbs

congrats! still fighting with mine 😭 but this gives me hope

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AstroAce

How to get NY unemployment 1099-G without login credentials for 2025 tax filing

Does anyone know if NY unemployment will let us request 1099-G forms by phone this year like they did last year? My issue is I don't have a login name anymore (lost access to my old email) and I know the 1099s are coming out at the end of January. Really hoping I don't have to create a whole new account just for this tax document. Has anyone been able to get their 1099-G by calling NYSDOL directly in previous years?

Jamal Brown

just got mine by logging in. system is working fine

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CosmicCaptain

update?? did u get ur 1099 yet? im in same boat

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AstroAce

Yes! Finally got it. I ended up using that Claimyr service that someone mentioned above and got through to a rep in about 30 minutes. They verified my identity and sent the 1099-G to my new email address through a secure link. Much easier than I expected once I actually reached someone who could help.

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Sayid Hassan

NY unemployment ID.me verification tips - using 2 devices made it work for me

Just wanted to share a quick tip for anyone struggling with the ID.me verification for NY unemployment. After 3 failed attempts and nearly giving up, I figured out something that worked for me. Try using 2 separate devices during the process - I used my laptop to go through the main ID.me steps, then my phone for uploading pictures of my license and doing the facial recognition part. Not sure why, but this combo seemed to work when nothing else did. Also, some important details I learned the hard way: - Place your license/passport on a gray or darker plain background when taking pictures (white backgrounds caused errors for me) - For facial recognition, make sure you're in a VERY well-lit area - Turn your phone brightness all the way up during the face scan Hope this helps someone else avoid the frustration I went through with the new 2025 verification requirements. Has anyone else found tricks that worked for them?

Jabari-Jo

i'm confused about something sorta related... after u verify with id.me do u still need to upload those wage forms? i did the id.me thing but now theres some message about quarterly wage verification?

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Derek Olson

Yes, these are two separate requirements. ID.me verifies your identity, while the quarterly wage verification confirms your employment and income. For the wage verification, you need to upload your pay stubs or W-2 forms for the base period specified in your claim. This is part of the standard process for determining your benefit amount and preventing fraud. You should upload these documents through your NYSDOL account dashboard under the "Upload Documents" section.

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Seraphina Delan

I had my account completely locked after ID verification and it took FOREVER to fix. When I finally got someone on the phone they said it was because my married name on my license didn't match my birth name they had on file. So anyone with name changes should make sure all their identity documents match before starting this process!

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Sayid Hassan

That's such a good point! I didn't even think about name change issues. The whole system seems designed to create problems rather than solve them. Thanks for sharing this tip!

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Mia Roberts

Should I file for new NY unemployment claim before Sept 5th to get extra 104 weeks or wait for notification?

I'm getting really anxious about my unemployment benefits timing. I haven't received any notification that my current claim is ending soon, but I heard there's this extra 104 weeks available if you file by September 5th, 2025. Should I just go ahead and open a new claim before that deadline? Or should I wait until I get an official notification from NY DOL that my current benefits are ending? I don't want to mess anything up by filing too early, but I also don't want to miss out on those extra weeks if I need them. Has anyone been in this situation? What's the right way to handle this?

Ryan Andre

I had this same worry back in January! Turns out DOL sent me the notification email but it went to my spam folder, so I almost missed it. Make sure you're checking all your email folders and also log into your NY.gov account regularly to check for messages there too. They usually give you about 2-3 weeks notice before you need to take action.

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Mia Roberts

That's a good point! I'll check my spam folder regularly. Would hate to miss an important notification because of that.

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The Boss

To summarize what everyone has said: 1. Do NOT file a new claim until your current one is exhausted or you're instructed to do so 2. The September 5th deadline only matters if your benefit year is ending before that date 3. The system will notify you 2-3 weeks before any action is needed 4. Filing early can create serious problems that take weeks or months to resolve The best thing you can do right now is keep certifying weekly as normal and wait for official instructions from NYSDOL.

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Mia Roberts

Thank you for this clear summary! I feel much better now. I'll just keep certifying weekly and watch for notifications. Really appreciate everyone's help!

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JacksonHarris

Lost my NY unemployment debit card - how long for replacement?

I just realized I can't find my NY unemployment benefits debit card ANYWHERE. I've torn my whole apartment apart looking for it and I'm starting to panic because next week's benefits should be deposited soon. Has anyone had to request a replacement card? How long did it take to arrive? Did you have access to your funds while waiting? I called the customer service number on the KeyBank website but got stuck in an endless menu loop. Really stressing about this!

Jeremiah Brown

Quick update - the KeyBank customer service hours are Monday-Friday 8am-6pm ET. Just mentioning because I know a few people who tried calling on weekends and got confused when no one answered.

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Chris King

yep learned that the hard way lol

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JacksonHarris

UPDATE: Got through to KeyBank finally! New card is on the way with expedited shipping (thanks for that tip!). Should be here by Friday. And I've already started the process to set up direct deposit for future payments. Thanks everyone for your help!

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Royal_GM_Mark

Good for you! How long were you on hold? Last time I called it was over an hour!!

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JacksonHarris

Actually not too bad! About 25 minutes. I called first thing in the morning which might have helped.

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Jamal Thompson

NY unemployment claim stuck under review for 6+ months with no decision

I filed my NY unemployment claim back in January 2025 (about 6 months ago now) and it's STILL showing as 'under review' with absolutely no decision. I've called the NYSDOL number probably 30+ times, sent messages through the portal, emailed, and even tried contacting my local workforce office. No one has given me any real answers or timeline. My claim just sits there in limbo week after week. I've been certifying religiously every week just in case it eventually gets approved, but I'm honestly losing hope at this point. Has anyone else experienced such a long delay for a decision? Is there some secret way to actually get someone to look at your claim? I'm at my wit's end after half a year with no income and no answers. Any suggestions would be tremendously appreciated!

Liam O'Connor

THE SYSTEM IS DESIGNED TO MAKE YOU GIVE UP!!!! thats what they want. dont let them win. keep calling EVERY DAY and document every call with date time and who u talked to. threaten to call your state rep and the media. sometimes that scares them into action!!!

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CosmicCadet

While I understand your frustration, I don't think threatening NYSDOL staff is the best approach. They're generally trying their best with limited resources. That said, documenting every interaction is excellent advice that can help track your case.

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Mei Chen

Just checking back - any updates on your situation? Were you able to get through to anyone?

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Jamal Thompson

I tried that Claimyr service yesterday and actually got connected to a real person! They found my claim was stuck because one of my employers never responded to their verification request. The agent put in an expedite request and said I should see movement within 7-10 business days. I'm cautiously optimistic but at least it's something! I also sent the formal determination letter by certified mail as a backup. Will update when I hear anything!

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Mateo Martinez

NY unemployment EIN number issue when filing taxes - urgent help needed

I just started doing my 2025 taxes and I'm hitting a wall with reporting my unemployment benefits. TurboTax keeps asking for the EIN (Employer Identification Number) for the NY Department of Labor, but I can't find it anywhere on my 1099-G form. I've searched through all my unemployment paperwork and online account but nothing. Has anyone else run into this problem? What EIN number did you use? This is holding up my whole tax filing and I'm getting stressed since the deadline is coming up soon!

Zoe Alexopoulos

I went through exact same problme last year. The NY unemployment system is completely broken. I couldn't find the EIN anywehre and when I finally got somone on the phone after THREE WEEKS of calling, they acted like I was stupid for not knowing. They never put it on my form!!! I ended up filing late and getting a penalty because of their mistake. So typical of NY bureaucracy. They don't care about regular people at all.

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Ethan Clark

You can actually request a penalty abatement if the late filing was due to missing information from a government agency. It's IRS Form 843 - Claim for Refund and Request for Abatement. Include a brief explanation that you were waiting for corrected information from NYSDOL. Many people don't know about this option and end up paying penalties they don't deserve.

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Aisha Hussain

btw i use freetaxusa instead of turbotax and it automatically knows the ein for unemployment in each state. saves time and its cheaper too

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Mateo Martinez

Thanks for the tip! I'll look into that for next year. Already too deep into TurboTax for this year's filing though.

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