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I've been claiming for about 5 weeks now and this entire thread has been incredibly helpful - thank you everyone for sharing your experiences! I started out pretty casual with my documentation but quickly realized I needed to be more thorough after talking to a friend who went through an audit. One question I haven't seen addressed yet: what about networking activities and informational interviews? I've had several coffee meetings with people in my industry and a few phone calls with former colleagues about potential opportunities that didn't result in formal applications but were definitely part of my job search efforts. Do these count toward the 3 weekly activities, and if so, what's the best way to document them? I've been noting the person's name, company, date, and what we discussed, but I'm not sure if that's sufficient proof since there's no formal application or confirmation email like with traditional job applications. Also, has anyone dealt with situations where you applied to a job and then the company reached out weeks later for additional information or to schedule an interview? Should those follow-up interactions be documented as separate activities? I want to make sure I'm covering all my bases in case I ever get selected for review!
@Noah Irving Great questions about networking activities! From what I ve'learned, networking meetings and informational interviews absolutely count as job search activities - they re'actually encouraged by NYS Department of Labor as legitimate job search efforts. For documentation, what you re'doing sounds good - person s'name, their company/title, date, and discussion summary. I d'also add their contact info email/phone (if) you have it. You might want to follow up these meetings with a brief thank-you email, which creates a paper trail and shows professional follow-through. As for follow-up interactions like interviews or additional info requests, I believe those would count as separate job search activities since they represent ongoing effort for that opportunity. I d'document them with the original application date plus the follow-up date and nature of the interaction. Better to over-document these valuable networking efforts than have an auditor question whether they constitute genuine job search activity!
This thread has been so informative! I'm about 2 weeks into my claim and honestly had no idea how detailed the documentation needed to be. I've been keeping basic notes but clearly need to step it up after reading about these audit experiences. One thing I'm struggling with is online applications through company portals that don't always send confirmation emails - sometimes you just get redirected to a "thank you" page. Should I be taking screenshots of those pages? Also, I've been applying to some positions through recruiting agencies where they submit you to multiple companies at once. How should I document that - as one job search activity or multiple? The uncertainty around what constitutes "adequate" documentation is definitely stressful, but reading everyone's experiences here has given me a much better idea of what the NYS Department of Labor is actually looking for. Going to start a detailed spreadsheet tonight with all the fields people have mentioned - better safe than sorry!
@Madison Tipne Yes, definitely take screenshots of those thank "you confirmation" pages! I learned this the hard way when I couldn t'prove I had actually submitted applications to certain companies. Even if it seems redundant, having that visual proof can be a lifesaver during an audit. For the recruiting agencies, I d'document each company they submit you to as a separate job search activity since you re'potentially being considered for multiple distinct positions. Include the recruiter s'name and contact info, plus the specific companies and job titles they re'submitting you for. The spreadsheet approach is smart - I wish I had started with that level of organization from day one instead of scrambling to reconstruct my early records later. You re'being proactive which is exactly the right approach given how thorough these audits can be!
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Just to echo what everyone else has confirmed - there's definitely no waiting week in NY right now. I filed my claim about 6 weeks ago and got paid for that first week without any issues. One thing I'd add is to make sure you have all your employment documentation ready (like your separation notice or layoff paperwork) because sometimes they'll request additional verification that can delay your first payment. Also double-check that your banking info is correct for direct deposit - I made a typo in my account number initially and that caused a 10-day delay while they sorted it out. The good news is once everything is verified and processed, the weekly payments come through pretty reliably on schedule.
That's a great point about having all the documentation ready! I didn't think about potential verification delays. I have my layoff paperwork but I should probably double-check that I have everything they might need. And thanks for the heads up about the banking info - I'll verify my account number is correct because a 10-day delay would really mess up my budget planning. It's reassuring to hear that once everything is set up properly the payments are consistent.
I went through this exact same confusion when I filed my claim earlier this year! NY definitely eliminated the waiting week back in March 2020 and it's still gone - you'll get paid for that first week. I'd recommend calling the DOL customer service line to double-check your claim status if you're concerned, but in my experience the first payment usually shows up within 3-5 business days after you certify your weekly claim. Also make sure you're certifying on the correct day based on your last name - they have specific days assigned to avoid overloading the system. The uncertainty is stressful when you're budgeting but the system generally works once everything processes correctly.
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FINAL UPDATE: It worked! Got my Key Bank card yesterday with the correct address. All my benefits were there ($1,340 total). Such a relief after months of stress. For anyone else dealing with this: 1. Use Claimyr to get through to an actual person (saved me hours of frustration) 2. Specifically ask about the "Key Bank transmission status" and request an "external system sync" (exactly as someone suggested above) 3. Get a reference number and follow up if nothing happens Thanks everyone for your help and suggestions! Now I can finally catch up on my bills.
That's fantastic news! I'm so glad you got it resolved. It's unfortunate it took so much effort for something that should be simple, but I'm happy you persisted and got your benefits. Thanks for updating us with the outcome.
awesome!! glad it worked out for u!!
This entire thread is so helpful! I'm dealing with a similar situation right now - my unemployment payments got switched to Key Bank but they have an old address from 2 years ago. I've been calling for weeks with no luck. @Zara Shah thank you for documenting your whole journey and the final solution! I'm going to try the Claimyr service and use those exact terms about "Key Bank transmission status" and "external system sync" when I get through to someone. It's ridiculous that we have to become technical experts just to get our own benefits, but at least now I know what to ask for. Really appreciate everyone sharing their experiences here. It makes me feel less alone in this bureaucratic nightmare!
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I'm dealing with this exact same issue right now! Got my fax notice yesterday and I'm completely lost. After reading through everyone's experiences here, it sounds like getting a real person on the phone might be the best route since they can offer email options that aren't mentioned in the automated notices. Has anyone tried scanning documents with the Google Drive app? I heard it has a decent scanner feature too. Also really appreciate everyone sharing their Claimyr experiences - $20 sounds totally reasonable if it means avoiding the fax nightmare. The fact that NY unemployment still requires faxing in 2023 is absolutely ridiculous!
Yes! Google Drive's scanner works great - I actually prefer it over the iPhone Notes scanner because it automatically crops and enhances the documents. The image quality is really clear which is super important for fax transmission. I used it when I had to submit wage statements last year. Definitely try the callback service route first though - sounds like most people here had success getting email options from actual agents. It's honestly criminal that they don't mention email as an option in those notices when it's clearly available!
I went through this exact nightmare three weeks ago and it was so stressful! After reading all these responses, I wish I had found this thread earlier. I ended up trying FaxZero first (failed twice), then HelloFax (worked but took 3 attempts), and finally got my documents through. But honestly, after seeing all the success stories with Claimyr here, I would have just paid the $20 for a callback service from the start and gotten email options. The amount of time and anxiety I could have saved! One tip that really helped me - when scanning documents with your phone, make sure you're in a well-lit area and hold the phone steady. Blurry scans are the main reason faxes fail. Also, definitely send your docs at least 2-3 days before the deadline because you might need multiple attempts. The NY unemployment system is absolutely broken but don't give up - there are definitely ways to get your documents submitted!
Nia Wilson
I'm in the exact same boat as everyone else here - my accountant left me hanging with all these forms about a month ago and I've been paralyzed by the NYS-45! Reading through this thread has been such a huge relief. I was convinced I was missing something critical or that there was some other form I should be using instead. The systematic approach everyone's outlined is exactly what I needed - download the current NYS-45 from the NYS Department of Labor website, check my UI rate in the employer portal, organize my quarterly payroll records, and work through the line-by-line instructions. I had no idea about SCORE mentors being available for free help with this kind of thing either - that's going to be a game changer for getting someone experienced to review my calculations before I submit. It's incredible how many small business owners have been through this exact situation with accountants leaving them to figure out unemployment tax forms on their own. Thank you all for making this feel manageable instead of impossible!
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Camila Jordan
•I'm so glad I found this thread! I'm also dealing with the aftermath of my accountant suddenly leaving and I've been staring at the NYS-45 form for weeks feeling completely overwhelmed. It's incredible to see how many of us small business owners have been thrown into this exact same situation. The step-by-step approach everyone has laid out is exactly what I needed to hear - I was making it way more complicated in my head than it actually is. I'm going to start this weekend by downloading the current NYS-45 form and instructions from the NYS Department of Labor website, then check my UI rate through their employer portal. The SCORE mentor suggestion is brilliant - I had no idea that kind of free professional guidance was available! Reading everyone's success stories after navigating this solo has given me the confidence that I can handle this too. Thank you all for turning what felt like an impossible task into a manageable checklist!
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Eloise Kendrick
I'm also part of the "abandoned by accountant" club unfortunately! Mine left two months ago right before quarterly filing season and I've been dreading dealing with the NYS-45. This thread has been absolutely incredible - I can't believe how many of us are in the exact same situation! The systematic approach everyone's outlined is so helpful: download current NYS-45 from NYS Department of Labor website, check UI rate in employer portal, organize payroll records, and use those line-by-line instructions. I especially appreciate hearing that it becomes more manageable once you break it down step by step rather than trying to tackle the whole form at once. The SCORE mentor suggestion is something I definitely want to look into - having an experienced person review my calculations before submitting to NYS Department of Labor would give me so much peace of mind. It's amazing how this community has turned what felt like an overwhelming crisis into a clear action plan. Thank you everyone for sharing your experiences and proving that we can handle this even without professional help!
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