yeah this is pretty normal, just wait it out and keep filing your weekly claims

I'm dealing with the exact same thing right now! My claim just switched to hold status yesterday with no explanation. I've been calling the NYS Department of Labor phone line but can't get through - just busy signals all morning. It's so stressful not knowing what's causing the hold or how long it might take to resolve. I'm keeping track of all my job search activities just in case they need documentation, but like you said, there's no message telling me what they actually need. Hopefully it's just a routine review like some others mentioned and gets cleared up quickly.

This exact thing happen to me and there was a ERROR in there system. When I finally got through to an agent (used claimyr.com) they fixed it on the spot. Turns out my employer reported my wages but they weren't showing up right in the system. Don't give up!!

Have you tried requesting your wage and benefit statement directly from the unemployment office? Sometimes there are discrepancies between what your employer reported and what shows up in their system. I had a similar issue where my wages weren't properly credited to the right quarters, and it took getting an actual person on the phone to manually review and correct it. Also, make sure they're considering ALL your employment - if you had multiple jobs or worked in different states, sometimes those wages don't get automatically included. The processing status probably means they're still reviewing your case, so don't lose hope yet!

I'm dealing with the same login issues right now! I've tried everything - different browsers, clearing cache, typing password manually instead of autofill. The password reset emails aren't coming through either, even checked spam. This is so frustrating when you're trying to file your weekly claim on time. Has anyone tried calling during off-peak hours? Maybe early morning or late evening when fewer people are calling the NYS Department of Labor tech support line?

I had a similar issue a couple months back and what finally worked for me was going to the NYS Department of Labor office in person. I know it's a hassle, but they were able to reset my account on the spot and I was back up and running the same day. If you have a local office nearby, it might be worth the trip instead of dealing with the phone lines. They can also help you file your weekly claim right there if you're running close to the deadline. Just bring your ID and any unemployment paperwork you have.

Hey @Anastasia! I'm on day 14 of waiting for my SEAP decision and was literally about to post the exact same question when I found your thread. Reading through everyone's experiences here has been such a relief - I had no idea that 2-3 weeks was completely normal! I've been driving myself crazy checking my email and mailbox constantly, but it sounds like most people here got their approval letters around the 18-25 day mark. The consistency in everyone's timelines is actually really reassuring - seems like NY DOL is just processing these applications in big batches. Like everyone else, I submitted what I thought was a solid business plan but have been second-guessing every detail during this waiting period 😅 This thread is proof we're definitely not alone in that anxiety! Thanks to everyone who shared their experiences - it's amazing how this turned into such a supportive community. Really hoping we all get our good news soon! 🤞

Just wanted to add my experience to this incredibly helpful thread! I applied for SEAP exactly 16 days ago and was starting to spiral thinking something went wrong with my application. Reading everyone's timelines here has been such a relief - it's clear that 2-3 weeks is totally normal even though it feels like an eternity when you're waiting! @Anastasia you're definitely not alone in this anxiety! Based on all these experiences, 12 days is still well within the normal range. It sounds like most people hear back between days 18-25, so you've still got some time before you should start worrying. I love how supportive this community has become - we're all going through the exact same stress and it really helps knowing that the silence doesn't mean bad news, just that NY DOL is backed up. I've been checking my mailbox obsessively like everyone else here 😅 Fingers crossed for all of us still waiting! This thread is proof that good things come to those who wait (even if the waiting is brutal). Thanks everyone for sharing your stories! 🤞

The unemployment system is so messed up! They make it impossible to get answers when you're already dealing with family emergencies. Like why can't they have some kind of partial benefit for people on FMLA who aren't getting full pay?? The whole thing is designed to screw over working families.

check with your state disability program maybe? i know some states have temporary disability benefits that might cover part of your income during fmla but idk if ny has that