Can't reach NY unemployment - constant busy signals and hang ups!

Same thing happened to me last month. The phone lines are COMPLETELY overwhelmed since they started that new claims verification process in February. I tried for almost 2 weeks straight with no luck - just constant busy signals and random disconnects. I finally got through by using a service called Claimyr (claimyr.com) - they basically dial in for you and call when they get an agent. Saved me hours of frustration. They have a video showing how it works here: https://youtu.be/Rdqa1gKtxuE

Try calling exactly at 8:00am when they open. That's your best chance. I got through last week but I had to redial 27 times first lol

The NYSDOL phone system is severely backlogged right now. They're processing the quarterly wage verification forms that were due in April, so call volume is exceptionally high. Here are a few strategies that might help: 1. Try calling on Tuesday, Wednesday or Thursday - typically lower volume days 2. Call between 10:30-11:30am or 2:30-3:30pm when lunch rushes are over 3. Make sure you're calling the right number for your specific issue: 888-209-8124 for general claims, but 888-783-1370 for payment issues 4. Use the callback feature on the website (though it's currently backed up as well) If you need to update payment information specifically, have you tried the direct deposit update section in your online account? Go to "Payment Method" under your profile settings.

I had the EXACT same problem last week! I was about to lose my mind after 4 days of trying. The trick that worked for me was using the Claimyr service someone mentioned above. I was skeptical too but it literally got me connected to an agent in about 30 minutes after trying on my own for days. The agent told me they're getting over 400,000 calls per DAY right now. No wonder we can't get through.

NYSDOL is the WORST!!!! This has been going on for YEARS and they NEVER fix it!!!!!! They do this ON PURPOSE to discourage people from getting benefits we're entitled to!!!!! I've been dealing with them since 2021 and it's the same garbage every time. The whole system is RIGGED against us!!!!!

try callin ur local assemblyman office. thats what i did n they helped me get thru to someone at unemployment within 2 days

I just went through this last week! So annoying right? I was trying to explain my situation to the automated system but it kept misunderstanding me and hanging up! I tried for 3 days before I finally got through on Friday at exactly 8:01am. The lady told me they've been having technical issues with their phone system too which is why so many calls are getting dropped. Just keep trying!

Quick update: NYSDOL just announced they're extending their phone hours starting next Monday. They'll be operating from 7:30am to 6:00pm instead of 8:00am to 5:00pm. That might help more people get through. Also, definitely consider contacting your local Assembly member's office as suggested above - they have direct channels to unemployment staff.

Just wanted to follow up - were you able to get through? I know how stressful this can be when you're waiting on benefits or need to make an important update.