New York Unemployment

Can't reach New York Unemployment? Claimyr calls for you, so you don't have to wait on hold.

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Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.

Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call
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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Ashley Adams

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my cousin said he got a tax break on unemployment last year but maybe he was talking about something else???

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Your cousin might have been referring to a different tax benefit, or possibly was still processing an amended return from the 2020 exclusion (some of those took a long time). There definitely wasn't an unemployment exclusion for 2023 taxes (filed in 2024), and there isn't one currently planned for 2024 taxes (filing in 2025) either. He might have qualified for earned income credit or other tax benefits that reduced his overall tax burden.

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Avery Flores

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Thanks everyone for clearing this up! I'm definitely going to adjust my expectations for my tax return. I had about 4 months of unemployment last year and had the 10% withholding, but I'll set aside some extra money just in case that wasn't enough. Really appreciate all the information!

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That's a smart approach. If you find you're having trouble understanding your specific tax situation with unemployment benefits, don't hesitate to contact NYSDOL directly. Having specific questions prepared helps when you finally reach someone. And remember the Claimyr option I mentioned if you're struggling to get through on the phone lines.

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Something kinda related - my friend wasn't vaccinated but got laid off for "budget cuts" even though they only laid off unvaccinated people. She got unemployment no problem because on paper it was a layoff not a firing for cause. Just mentioning in case that helps someone.

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Paolo Romano

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UPDATE FOR 2025: The most recent NYSDOL guidance on this issue states that vaccine mandate terminations are evaluated case-by-case. Key factors include: • Whether the mandate was clearly communicated • Whether it was uniformly enforced • Whether exemption requests were properly evaluated • Whether the mandate was reasonably related to job duties Healthcare workers face a higher bar for unemployment eligibility in these cases because patient safety is considered a paramount concern, but it's not impossible. Document everything, apply promptly, and be prepared to appeal if necessary.

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Yara Nassar

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This is super helpful - thank you! I submitted my application yesterday and included documentation of my exemption request and denial. Fingers crossed.

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Thanks everyone for the clear answers! I'm going to certify today just to be safe. Good to know about the phone option too as a backup.

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Ravi Patel

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did anyone else get that weird error right after certifying this week? mine showed some technical message but the confirmation email came through

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ya i got that too. freaked me out but I think its fine. check your payment history section to make sure it went thru

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Lily Young

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Update on my situation - I went back to work yesterday and it was honestly a nightmare. No masks, people coughing, windows closed. I documented everything and took pictures. Going to my doctor tomorrow to see if I can get a note saying this environment is unsafe with my asthma. Will update on whether it works for unemployment purposes.

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Please let me know what happens! My workplace sounds similar and I'm so anxious about Monday.

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Jay Lincoln

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After reading through this thread, I want to clarify a few important points about NY unemployment and work refusal in 2025: 1. General COVID concerns are not considered good cause to refuse work under current regulations 2. However, specific, documented health conditions that make a particular workplace unsafe for YOU may qualify for accommodation 3. The process is: - Get medical documentation of your specific health concerns - Request formal accommodation from employer through ADA process - If accommodation is unreasonably denied, THEN you may have grounds to refuse while preserving benefits - Document all communications in writing 4. If you refuse work without following this process, benefits will likely be cut off immediately 5. Appeals are possible but can take 8-12 weeks during which you'll receive no benefits Don't make decisions based on what worked in 2020-2022 - the rules have changed significantly.

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Thank you for this detailed explanation. I've made an appointment with my doctor for tomorrow and requested the ADA paperwork from HR. Hopefully I can get this resolved before Monday.

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Quick update: NYSDOL just announced they're extending their phone hours starting next Monday. They'll be operating from 7:30am to 6:00pm instead of 8:00am to 5:00pm. That might help more people get through. Also, definitely consider contacting your local Assembly member's office as suggested above - they have direct channels to unemployment staff.

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That's helpful info, thank you! I'll try the extended hours next week if I still can't get through. I've also reached out to my Assembly member's office today.

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Adriana Cohn

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Just wanted to follow up - were you able to get through? I know how stressful this can be when you're waiting on benefits or need to make an important update.

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Yes! I ended up using that Claimyr service yesterday and got connected to an agent in about 45 minutes. They were able to update my payment info and fix another issue with my claim I didn't even know about. Wish I'd done it sooner instead of wasting days hitting redial. Thanks everyone for your help!

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