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This happens at least once every quarter with KeyBank in my experience. When I was on UI last year, I eventually set up text alerts for deposits so I wouldn't panic. Glad your money came through! For future reference, these delays almost always resolve within the same business day.
The text alerts are a good idea! I'll set that up to avoid the stress next time.
For anyone following this thread with similar issues: NY unemployment benefit payments typically post to accounts within 1-2 business days after being released. Occasional delays can happen due to: - Bank processing times (especially with KeyBank) - System maintenance - High volume processing periods (like month-end) - Weekend/holiday processing schedules If your payment doesn't appear after 3 business days from release, that's when you should contact NYSDOL directly.
Thanks for the detailed info. Really helps put things in perspective!
Saving this comment for future reference! Thanks!
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I work at a community legal aid office, and we see this issue frequently. In addition to the great advice already given, I strongly recommend you contact your state representative's office. They have dedicated staff who can escalate unemployment issues and often get results much faster than going through normal channels. Just google "NY state assembly member [your neighborhood]" to find your rep. Good luck!
That's a great idea I hadn't thought of! I'll look up my state assembly member right now. Thank you so much for this tip. Should I call or email their office?
Either works, but I've found calling is usually faster. Ask specifically for their "constituent services" person who handles unemployment issues. They'll likely have you fill out a release form so they can inquire about your case. We've seen cases resolved in 1-2 weeks this way versus months through standard channels.
UPDATE: I wanted to thank everyone for their helpful advice! I've taken several steps: 1. Filed the FP-74 fraud form 2. Set up a fraud alert with credit bureaus 3. Left a detailed message through my NY.gov account 4. Called my state assembly member's office (they were super helpful!) 5. Successfully used Claimyr to reach an agent who put a hold on the compromised account The agent I spoke with said this happens more often than people realize. They're sending me a new KeyBank card to my CURRENT address and started the fraud investigation. They said I should expect to wait about 30-45 days for the investigation, but at least new benefits will be protected. I'll update again when I know more!
Excellent progress! Make sure you keep certifying for benefits each week even while this is being resolved. The system will hold those payments until your new payment method is established, but if you miss certifying, you can't get those weeks retroactively. Glad you're getting it sorted out!
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my cousin said she got her payment today even tho its a holiday...is that even possible??
It's unlikely she received an actual deposit today since banks don't process ACH transfers on federal holidays. She might have received a pending notification that will clear tomorrow, or perhaps she's referring to a payment that was processed before the holiday but she only noticed today.
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This is an excellent list! I'd add one more tip: When you do get through to someone, ask them to leave detailed notes on your account about what was discussed and any next steps. Then get the confirmation number for that call. This helped me tremendously when I had to call back multiple times - I could reference the previous conversation by confirmation number which proved I wasn't getting different stories each time.
Nia Davis
Thanks everyone for the helpful responses! I'll definitely be checking my NY.gov account for that 1099-G next month. Sounds like I need to prepare for owing some federal taxes but at least I won't owe anything to NY state. I'll look into the payment plan options with the IRS since there's no way I can pay a large bill all at once right now. Really appreciate all the advice!
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Aisha Rahman
•Good luck! And don't stress too much - even if you owe, the IRS payment plans are pretty reasonable. Just make sure you file on time even if you can't pay it all at once. That's the mistake I made my first time and got hit with extra penalties.
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Yuki Yamamoto
I'm in almost exactly the same boat as you! Lost my job last March, on unemployment until August, and didn't withhold taxes either. Just putting together tax stuff now and realizing I might be in trouble. Following this thread closely for advice...
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Nia Davis
•Sounds like we'll both be setting up payment plans! From what everyone's saying, it's better to file on time and set up a payment plan than to not file at all.
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