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Had the same issue back in January. Got super worried, but checked my bank account 2 days later and the money was deposited on schedule despite the website never updating correctly. The website and the actual payment system seem to be separate sometimes. I wouldn't worry unless your payment doesn't arrive on your usual day.
Thanks, that makes me feel better. I'll wait and see if the payment hits my account on the regular day. Fingers crossed!
Final advice - if your payment doesn't arrive on schedule, don't wait around hoping it will resolve itself. Call immediately. For issues like this, getting ahead of potential problems can prevent weeks of delayed payments. When you call, mention specifically that you received the 'already certified' error message when trying to certify again, as that's evidence your original certification was recorded.
Thanks for all the advice! I used that Claimyr service someone mentioned above and got through to a rep this morning. They confirmed my certification went through fine and said it's just a display glitch affecting some accounts. Payment should arrive on schedule! Such a relief.
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One important thing to note: there are daily and monthly transfer limits when moving money from the KeyBank card to your personal account. I believe the daily limit is $1,000 and monthly is $5,000. This typically isn't an issue for most unemployment payments, but something to be aware of if you have a large backpay amount.
Good to know about the limits. My weekly benefit is way below that, so shouldn't be a problem.
Watch out for KeyBank's RIDICULOUS inactivity fees! If you don't use the card for 12 months they start charging $1.50 PER MONTH just for having money sitting there. Make sure you either use it or transfer everything out!
This is correct - NY unemployment KeyBank cards do have a $1.50 monthly inactivity fee after 12 months of no transactions. It's always best to either transfer all funds or maintain some activity on the card to avoid these charges.
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UPDATE: My son just got an email from his HR department about this program! They said they'll be providing all current employees who had hour reductions with the documentation they need for the application. So at least for larger hotel chains, it seems like they're being proactive about helping employees apply. His HR said applications should open June 15th and they expect high demand, so be ready to apply early!
That's great news! It's smart of them to be proactive. Make sure your son submits his application as soon as it opens - these programs sometimes run out of funding if too many people apply.
thx for the update! i wish my company would do that
ANOTHER UPDATE: I just saw on the news that they're now saying it might be delayed until July because they're "finalizing the application system" which is just code for THEY MESSED SOMETHING UP AGAIN!! I'm so sick of these constant delays. People are struggling NOW. The hospitality industry has been hit so hard and they keep dangling help in front of us only to pull it away at the last minute. This is the third "assistance program" they've announced for our industry that ends up delayed or so restrictive hardly anyone qualifies.
Oh no, that's disappointing! I'll let my son know about the possible delay. Hopefully they'll still get it sorted out soon.
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how do you even check what they're claiming? my letter didnt have ANY breakdown showing how they calculated the amount!!
You'll need to call and request an itemized statement. The letter should have a reference number - keep that handy. You can also log into your NY.gov account and check your tax documents there. If you have your 2021 tax return and 1099-G, you can calculate roughly what you should owe by multiplying your unemployment income by your tax bracket percentage (minus whatever was already withheld).
Update: I finally got through to someone at the tax department! For anyone else dealing with this, I set up a 36-month payment plan ($36/month) which is much more manageable than the lump sum. They verified the amount was correct - turns out I had selected federal withholding but not state withholding when I applied for unemployment. Lesson learned the hard way!
thanks for updating! gonna call tomorrow and try to do the same thing. $36/month sounds way more doable.
Excellent resolution! Just make sure to keep documentation of the payment plan agreement. Sometimes there can be disconnect between the payment processing department and collections. A 36-month plan is the maximum term they usually offer, so you got the best possible outcome.
Caleb Stark
anyone else notice that the new NY labor website is actually WORSE than the old one?? it looks prettier but half the functions don't work right
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Angelica Smith
•OMG yes!! It kept logging me out every 2 mins when I was trying to update my work search record last week! So annoying
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Harper Thompson
•To stay on topic: The processing status is normal when transitioning between benefit types. The system should update within 3-7 business days with a determination. If it takes longer, that could indicate an issue requiring staff review.
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Sophia Long
UPDATE: You guys were right! My account updated today (3 days later) and I got a message saying I qualified for the Extended Benefits program. It says I'm eligible for 13 additional weeks at the same weekly amount as before. So glad I asked here instead of just giving up when I saw 0 benefits remaining. Thanks everyone for your help!
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Lucas Bey
•congrats! make sure u keep doing all ur work search activities cuz they check those more carefully on the extension programs
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Logan Greenburg
•Excellent news! Remember that Extended Benefits requires you to apply for at least 5 jobs per week (increased from the 3 required during regular UI). Also, keep detailed records as they conduct more frequent work search audits for EB recipients.
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