Can you get NY unemployment back pay from previous claim after filing new claim?
I just got told I need to file a new NY unemployment claim, but I still had weeks left on my old claim that I never got paid for. Does anyone know if I can still get the back pay from those unpaid weeks on my previous claim? Or do I lose all that money once I file this new claim they're making us do?? Really worried because that's like 3 weeks of benefits I never received but was eligible for.
20 comments
Norah Quay
Yes, you can still get back pay from your previous claim even after filing a new one. The key is to make sure you document everything properly. You'll need to file what's called a 'retroactive certification' for those weeks. Log into your NY.gov account, go to your payment history, and look for any weeks marked as 'unpaid' or 'pending'. You should be able to certify for those weeks specifically. Make sure to note the exact dates of the unpaid weeks when you contact them.
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Kelsey Chin
•Thanks! Do I need to wait until after my new claim is processed before I try to get the back pay from the old one? The last agent I talked to was super confusing about this.
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Leo McDonald
i had this exact problem in feb. u gotta call them bc the website wont let u backdate certify after a new claim starts. been there done that lol
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Kelsey Chin
•Ughhh I was afraid of that. I've been calling for days and can't get through to anyone. The phone system just hangs up on me after like 20 minutes on hold.
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Jessica Nolan
After struggling with the same issue (4 weeks of back pay from my previous claim), I finally got it resolved last month. Calling was impossible - I'd wait for hours and then get disconnected. I ended up using Claimyr (claimyr.com) to get through to an agent right away. They have a video showing how it works: https://youtu.be/Rdqa1gKtxuE The agent I spoke with explained that you absolutely CAN get your back pay even after filing a new claim, but it requires manual intervention from their side. They processed my retroactive certifications over the phone and I got my payments within 3 days.
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Leo McDonald
•thx for the tip! did u have to provide any specific info to the agent when u called?
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Jessica Nolan
•Yes - make sure you have your claim ID numbers for both claims (old and new), the exact weeks you're missing payments for, and any documentation showing you were eligible during those weeks. The agent will need to confirm your identity too, so have your SSN and NY.gov login info ready.
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Angelina Farar
THEY ALWAYS DO THIS!!! The system is DESIGNED to make you lose benefits you're entitled to. I went through this EXACT thing last year and had to fight for 2 MONTHS to get my back pay. Half the reps will tell you it's impossible once a new claim starts, the other half admit they can do it but claim they need "supervisor approval" which NEVER happens!!! I finally got mine after filing a formal complaint with both NYSDOL and my state rep's office. Don't let them scam you out of YOUR MONEY!!!
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Kelsey Chin
•That's exactly what I'm afraid of. Did you have to provide any special documentation for your complaint? I've been taking screenshots of everything just in case.
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Angelina Farar
•YES - document EVERYTHING. Every call, every email, every message. Names of reps, dates, times. I created a whole folder with screenshots of my payment history showing the missing weeks. The complaint form lets you upload attachments - USE IT. The more evidence you have, the harder it is for them to ignore you.
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Sebastián Stevens
I had a similar situation last year where I had to file a new claim while still having unpaid weeks on my old one. It doesn't automatically erase those weeks - you're still entitled to them. But the process isn't straightforward.
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Kelsey Chin
•Were you able to get the money eventually? How long did it take?
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Bethany Groves
Question related to this - does anyone know if there's a time limit for requesting back pay? I have a similar situation but it's been about 7 weeks since my last claim ended and I'm worried it might be too late to request those unpaid weeks.
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Norah Quay
•Yes, there is a time limit. For standard NY unemployment claims, you generally have 52 weeks from the end of the benefit week to certify for that week. However, if your claim has already closed, the process becomes more complicated and usually requires speaking directly with a claims specialist who can reopen it for retroactive certification.
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Sebastián Stevens
I got my backpay after about 3 weeks of trying. The key was getting to an actual claims specialist, not just the frontline reps. Regular reps often don't have the system access to process retroactive payments from a previous claim period.
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Kelsey Chin
•How did you get to a claims specialist? I can't even get past the first level of customer service.
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Jessica Nolan
@OP - After you get through to someone (either through regular calling or using Claimyr), ask specifically for a "claims examiner" or "claims specialist" - not all phone agents can handle retroactive payments from previous benefit years. Once you get the right person, they'll need to process what they call a "retroactive certification authorization" for those specific weeks.
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Norah Quay
One more important detail: after they process your retroactive certification, make sure to check your payment history daily. The payments likely won't come all at once - they'll release them individually as they process each week. If you don't see movement within 7-10 business days, call back and reference your previous call (have the date and representative's name if possible).
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Kelsey Chin
•Thank you so much for all the detailed info. I'm going to try calling again tomorrow morning right when they open. If that doesn't work, might try that claimyr thing someone mentioned. I really need those three weeks of payments.
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Leo McDonald
update us if u get ur $$$ thru! dealing w/the same issue rn so would love to know what works
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