Update: I tried again at 11pm last night using Chrome instead of Safari and it worked! Got all the way through the application. For anyone else having this problem, definitely try during off-hours and use Chrome. Thanks everyone for the suggestions!

random question but did anyone elses claim take forever to process? i finally got mine submitted but its been pending for 3 weeks now....starting to worry

UPDATE: I finally got through to someone! I tried the Claimyr service that was mentioned and it actually worked - got me connected to an agent in about 25 minutes. The agent confirmed there was a system error that incorrectly marked my claim as having reached the maximum 26 weeks when it had just started. She fixed the error while I was on the phone and said I should receive all my backpay within 3-5 business days. She also said this is happening to quite a few people right now due to some recent system update they did. I'll update again when I actually see the money, but at least now I know what happened and that it's being fixed!

FINAL UPDATE: All the backpay hit my account this morning! Six weeks of benefits all at once. Such a relief after all this stress. Thanks to everyone who provided advice. If anyone else is experiencing this "benefits ended" error, definitely get on the phone with them - it's the only way to get it fixed.

One more thing to consider: If you don't qualify for regular UI because you don't have enough recent work history, check if you're eligible for any other assistance programs. Depending on your situation, you might qualify for other types of support while you're looking for more stable employment.

To answer your question about minimum earnings: for a 2025 claim in NY, you generally need to have: 1. Worked in at least two calendar quarters of your base period 2. Earned at least $3,700 in one of those quarters 3. Total earnings of at least 1.5 times your highest quarter earnings across your entire base period So your part-time work at the end of 2024 might qualify if it meets these thresholds. When you call, ask specifically about whether your recent work history is sufficient for a new claim. And as suggested above, look into other assistance programs like SNAP (food stamps) or HEAP (energy assistance) if you're struggling financially while job searching.

have u checked if ur eligible for the Self-Support Reserve adjustment? i think if ur benefits drop below a certain amount they might increase them especially if u have dependents

Thanks everyone for the feedback. I just got off the phone with NYSDOL after using the Claimyr service that someone mentioned (which did work really well btw). The agent confirmed exactly what most of you said - my new benefit amount is lower because I didn't have much work income during the base period they used for calculation. She checked all my reported wages and everything is correct. I guess I'll have to adjust my budget to the new reality of $408/week instead of $540. Hopefully I can find a good job soon and not have to worry about any of this anymore!

did u try logging in with ur ny.gov ID instead? sometimes that works when the direct login fails. click the green ny.gov button instead of the regular login.

UPDATE: I finally got in! For anyone having the same issue - it wasn't anything I was doing wrong. I called using the Claimyr service someone mentioned above, got through to an agent in about 15 minutes, and they confirmed my account had been flagged for "additional security verification" but there was no notification sent to me about it. The agent was able to clear it immediately and I could log in right after. Apparently this is happening to quite a few accounts lately. Thanks everyone for your help!

Thanks everyone for the responses! I feel much better knowing I'm not alone with this weird daily certification thing. I'll keep certifying daily and documenting everything until they fix it. I'll try to get through on the phone too, and might check out that Claimyr service if I keep hitting dead ends. Really appreciate all the advice!

Let us know when it gets fixed for you! I'm on day 6 of this nonsense and getting REALLY tired of doing this EVERY SINGLE DAY!!!!

Update on my situation - I went back to work yesterday and it was honestly a nightmare. No masks, people coughing, windows closed. I documented everything and took pictures. Going to my doctor tomorrow to see if I can get a note saying this environment is unsafe with my asthma. Will update on whether it works for unemployment purposes.

After reading through this thread, I want to clarify a few important points about NY unemployment and work refusal in 2025: 1. General COVID concerns are not considered good cause to refuse work under current regulations 2. However, specific, documented health conditions that make a particular workplace unsafe for YOU may qualify for accommodation 3. The process is: - Get medical documentation of your specific health concerns - Request formal accommodation from employer through ADA process - If accommodation is unreasonably denied, THEN you may have grounds to refuse while preserving benefits - Document all communications in writing 4. If you refuse work without following this process, benefits will likely be cut off immediately 5. Appeals are possible but can take 8-12 weeks during which you'll receive no benefits Don't make decisions based on what worked in 2020-2022 - the rules have changed significantly.

Has anyone here ever successfully appealed a denial? I'm wondering if that's what I'll need to do next if I can't get through on the phone. Is there a specific form or process for that in NY?

UPDATE: Finally got through this morning! Called right at 8am and only waited about 25 minutes. The agent said they were using my wrong base period and that I DO qualify! She fixed it right there and said I should see my determination update in 2-3 business days. So relieved! Thanks everyone for your help and suggestions.

I'm so confused about all this unemployment stuff!! I got approved then denied then approved again and nobody could tell me why?? The whole system is just so complicated and the website never works right on my phone. Hope your aunt has better luck than me!

Update: I talked to my aunt and she logged into her account. Everything looks legit! Her claim information is there with all her correct personal details and work history. The benefit amount matches what she got previously too. Thanks everyone for your help! She's going to start certifying this Sunday and see if the payment comes through normally.

Quick update on the Form UI-BPA2025 that was mentioned earlier - make absolutely sure you complete Section 4C correctly. This section requires you to list each specific day you certified for the missing weeks. If you can't remember the exact dates, you can find them in your account under "Certification History." Many back pay requests get delayed because this section is incomplete. Also, after submitting both forms, call again after 5 business days to confirm they were received and are being processed. The system doesn't always send confirmation notifications for back pay requests.

Just wanted to follow up - did you get this resolved? I'm curious if any of the suggestions here worked for you.