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This whole system is such a mess. Why can't they just have a simple 'download verification letter' button that actually works? Everything with NYS Department of Labor is needlessly complicated and their website is terrible.
I totally agree! It's frustrating how basic functions like downloading a verification letter can be so difficult. For something as important as housing applications, they should make this process more user-friendly. The fact that people have to wait weeks or spend hours on hold just to get a simple document is ridiculous.
Another option is to check if your local One-Stop Career Center can help you get the verification letter. They often have direct connections to the Department of Labor and can sometimes expedite these requests. I got mine printed out same day when I went in person to the center in my area. You can find your local center on the DOL website.
That's a great suggestion! I didn't know the One-Stop Career Centers could help with verification letters. Do you know if they can email or fax the letter directly to landlords, or do they only provide printed copies? My landlord prefers electronic documents if possible.
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I've been getting way2go deposits for about 6 weeks now and this thread has been a lifesaver! Based on everyone's advice, I started certifying every Sunday by 10 PM and now my deposits hit like clockwork Tuesday between 3-4 AM. The game changer for me was setting up those push notifications through the way2go app - no more obsessively checking my balance at 2 AM! One additional tip I discovered: if you have multiple unemployment weeks to certify (like if you missed a week), try to do them all on Sunday night rather than spreading them out. I made the mistake of certifying one week Sunday and another Monday, and only the Sunday one came Tuesday - the Monday certification didn't hit until Wednesday. Also, for anyone still struggling with timing, I found that checking your payment status on NY.gov around 1 AM Tuesday morning can give you a heads up if the deposit is coming that day or if there's a delay. The "payment issued" status usually shows up there a few hours before it actually hits your way2go card.
This is such great practical advice! I'm only 3 weeks into getting way2go deposits and the timing has been driving me crazy. Your tip about certifying all weeks on Sunday night instead of spreading them out is really smart - I didn't even think about how that could affect the timing. And checking the payment status on NY.gov around 1 AM is brilliant - having that advance warning would definitely help with my anxiety about whether the deposit is actually coming or if there's some issue. I've been waking up randomly at 2 AM just to check my balance which is probably not the healthiest habit! Going to follow your Sunday 10 PM certification routine and set up those push notifications. Thanks for taking the time to share what you learned - this whole thread has been way more helpful than anything I could find on the official NYS DOL website!
I've been getting way2go deposits for about 7 months now and wanted to share something that might help with the timing uncertainty. After tracking my deposits for several months, I discovered that the exact time can vary even when you certify consistently. What really helped me was calling way2go customer service at 1-866-313-6901 early Tuesday morning (around 6 AM) if my deposit hasn't hit yet. They can tell you if it's "in process" which gives you peace of mind that it's coming, just running a bit late. I also learned that if you have direct deposit set up with a regular bank account in addition to the way2go card, the bank deposit often hits 2-3 hours earlier than the card deposit, even though it's the same payment batch from NYS DOL. One more tip: if you ever need to speak to someone at DOL about deposit issues and can't get through their phone lines, I had success using an online service that helps you get connected to unemployment representatives. It saved me hours of being on hold when I had a payment issue last month.
This is really helpful information! I didn't know you could call way2go that early in the morning to check if a deposit is in process - that would definitely ease my anxiety on weeks when the timing seems off. The point about direct deposit hitting 2-3 hours earlier than the card is interesting too, though I'm stuck with the way2go card for now. I'm curious about that online service you mentioned for getting connected to DOL representatives - could you share more details about how that works? I've had such a hard time getting through their phone lines when I've had questions, and it sounds like that could be a real lifesaver for people dealing with payment issues or other claim problems.
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just file and see what happens tbh. worst they can do is say no right? i worked part time when i was on unemployment and it was fine
While that might work out, it's better to understand the rules upfront so you don't accidentally make mistakes on your weekly claims that could cause issues later.
I work for NYS Department of Labor and can confirm that you can definitely file for unemployment benefits while working part-time! The key things to remember: 1) Report ALL earnings on your weekly certification - even if it's just $1, 2) You can earn up to 25% of your weekly benefit rate without any reduction to your UI benefits, 3) After that threshold, benefits are reduced but not eliminated, and 4) You must still be available for full-time work and actively job searching. With your part-time income of $180/week, you'll likely still receive a significant portion of your unemployment benefits. Don't let the part-time job stop you from filing - many people are in similar situations and the system is designed to help workers transitioning between jobs.
@Sophia Russo This is exactly the kind of official guidance I was hoping to find! I m'in a very similar situation to the original poster - just lost my main job but still have weekend work. Your breakdown of the 25% threshold rule is really helpful. One thing I m'curious about - does the NYS Department of Labor have any specific guidelines about what counts as actively "job searching when" you already have some part-time work? Like do I need to apply to a certain number of jobs per week, or is there flexibility since I m'already partially employed?
@Sophia Russo This is incredibly helpful! I ve'been stressing about this for days since getting laid off. Quick question - when I file my weekly certification online, is there a specific section where I report the part-time earnings, or do I need to call it in? I want to make sure I m'doing everything correctly from the start so there are no issues down the road. Also, does it matter that my part-time job is in retail while my main job was in an office setting - like do they consider industry when calculating benefits?
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I went through something similar last year and what finally worked was contacting my local assembly member's office. They have staff who specifically help with NYS Department of Labor issues and can escalate your case. I called my representative's district office, explained the situation, and they had someone from their constituent services team reach out to the Department of Labor on my behalf. Got a call back within 3 business days with my issue resolved. It's worth trying if the regular phone lines aren't working - these offices exist to help with exactly these kinds of bureaucratic problems.
That's really smart advice about contacting the assembly member's office! I never would have thought of that approach. How do you find out who your local representative is and get their office contact info? Is there a specific way you're supposed to explain the situation to their staff, or do they already know how to handle unemployment issues?
Another option that worked for me was reaching out through the NY.gov website's "Contact Us" form rather than calling. I submitted a detailed message explaining my adjudication issue with my claim number and got an email response within 5 business days with specific instructions on what documents to upload. Sometimes the written route gets better results than the phone system. Also, if you have a local One-Stop Career Center (American Job Center), they often have staff who can help you navigate the NYS Department of Labor system and may even be able to make calls on your behalf. Worth checking if there's one near you!
@Lauren Zeb That s'really helpful advice about using the written contact form! I ve'been so focused on trying to call that I didn t'even think about submitting through the website. Do you remember roughly how detailed you had to be in your message? I want to make sure I include everything they need without writing a novel. Also, when you mention uploading documents - is that something you can do directly through the NY.gov unemployment portal, or did they send you a separate link? I m'definitely going to try this approach since the phone situation has been impossible.
Connor O'Neill
Glad to see you got it resolved! For anyone else dealing with NY unemployment phone issues, I've found that calling right when they open (8:00 AM sharp) gives you the best chance. Also keep the 518-402-0205 number handy - seems like that's the most direct line for hearing-related issues. The email option (UIABOfficialMailbox@labor.ny.gov) is also clutch as a backup if you can't get through by phone. Thanks for sharing all the helpful info in this thread!
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Ava Harris
•This is such a helpful thread! I'm new to this community but dealing with NY unemployment issues myself. Really appreciate everyone sharing their experiences and contact info. The 8 AM tip is gold - I never thought about timing my calls that strategically. Definitely saving all these phone numbers and email addresses for future reference. It's frustrating how hard it is to reach anyone at NY unemployment, but at least we can help each other out with tips like these!
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Grant Vikers
This whole thread is a goldmine of information! As someone who's been lurking in this community for a while, I really appreciate how everyone jumped in to help Gabriel with specific phone numbers and strategies. The NY unemployment system is notorious for being impossible to reach, so having these direct contact methods saved in one place is incredibly valuable. Special shoutout to Eloise for providing all four cancellation options - that comprehensive list should be pinned somewhere! It's awesome to see the community come together like this to help each other navigate these bureaucratic nightmares.
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