can u imagine if they were as quick to send us money as they r to ask for it back lololol

Just to follow up on what others have said - here's a summary of options for returning overpayments to NY unemployment: 1. CERTIFIED MAIL WITH RETURN RECEIPT: Good tracking, signature confirmation, costs about $7-8 2. REGISTERED MAIL: Most secure, insured, costs $15-20 depending on value 3. MONEY ORDER instead of personal check: Creates paper trail outside your bank 4. ONLINE PAYMENT: Only if your notice specifically offers this option 5. PAYMENT PLAN: Must call and request this specifically Keep copies of everything - the check/money order, notice, any cover letter, and especially your mailing receipt and tracking information. Write your claim ID on everything.

I was in event management before everything collapsed in 2020. I've never done customer service but at this point I'd be willing to try anything remote. Do you know if they offer training or if they need prior experience?

they train everyone! its entry level so no exp needed. dm me and i can send u the link to apply. pay isnt amazing but its something and totally remote

I had this problem back in January. After trying to call for two weeks straight, I finally tried calling at exactly 7:30am when they open instead of during normal hours. Got through in only 20 minutes! The agent told me my verification was actually complete but there was a system glitch preventing it from updating my status. She fixed it while I was on the phone and my payment was released the next day. Also, make sure you're still doing your weekly certifications even while your claim is pending - they'll backpay you once approved, but only if you've been certifying each week!

Just wanted to follow up - were you able to get this resolved? I'm curious if calling early worked or if you tried another method.

Just want to add something important - when you do get through to an agent, make sure to get their ID number and the exact name of what they're checking in their system. Write everything down. This can be crucial if you need to reference the conversation later. Also, ask them to add detailed notes to your file about what they told you regarding the back payments being approved.

After reading through this thread, it sounds like your back payments are likely stuck with a system flag or hold. Based on my experience and what others have shared, here's what I recommend: 1. Use Claimyr or keep calling until you reach an agent 2. Specifically request a tier 2 specialist who can check for payment holds 3. Ask them to check for quarterly review flags, payment blocks, or pending certifications 4. File the formal complaint as suggested above 5. If all else fails, contact your state representative The system is frustrating but persistence usually pays off eventually. Keep documenting everything and don't give up!

To answer your follow-up question about contacting representatives - I recommend BOTH calling and emailing. Start with a phone call to both offices, then follow up with an email that includes your contact information and claim details. This creates two points of contact and makes it easier for their staff to track your case. Make sure you're very clear about: 1. How long you've been trying to reach DOL 2. The specific issue with your claim 3. Any deadlines or financial hardships you're facing They're motivated to help constituents, especially with unemployment issues, as these are high-priority cases for most NY representatives.

Just wanted to add that while representative offices are helpful, sometimes timing matters too. Monday mornings at 8:00 AM sharp can be effective for direct DOL calls. The phone queues reset over the weekend, and calling right when they open might get you through. If that fails, then definitely pursue the representative route as outlined above.

Wait I'm confused... if you file a new claim does that automatically end your old one?? I thought they were separate things? I'm about to file a new claim too but I don't want to mess anything up

UPDATE: I finally got through! Called at 8am exactly like suggested and waited about 45 minutes. The rep was actually really nice and said this happens all the time. She manually processed my certification for the last week and said I should see the payment in 3-5 business days. Such a relief! Thanks everyone for your help!

Update on my situation: After talking with the agent, they explained that even old gig work can trigger these questions. They reviewed my account while I was on the phone and removed the flag! Got my payment the next day. Don't give up - definitely worth getting through to an actual person who can fix it immediately.

anyone know if they backpay the weeks that were delayed? i'm in the same situation now and worried about rent

I can't believe how COMPLICATED they make this whole process! Why can't they just have a simple system that works?? I had to do ID.me verification TWICE because the first time they said my driver's license was "unreadable" even though it was perfectly clear. Then it took 5 days for my account to unlock! Meanwhile my landlord is threatening eviction and NYSDOL doesn't care at all!!

Update on the ID.me verification process in 2025: The NYSDOL system integration has improved somewhat from previous years. Most accounts now update within 48 hours, but there are still occasional delays during high-volume periods (like the beginning of each month). One thing to note is that after ID.me verification, your account security level changes, which sometimes requires a password reset. If your account is unlocked but you still can't access it, try the "Forgot Password" option and create a new password with the enhanced security requirements.

I'm convinced they deliberately delay these DocuSign emails to avoid paying us what they owe! My friend in Buffalo got hers right away, but everyone I know in NYC had to wait weeks. It's like they're playing games with our money while we can't pay rent! The whole system is designed to make us give up.

Update from my experience: After you complete the DocuSign, you'll get a confirmation email. Keep this as proof! I had to reference mine when following up about my back pay. Also, when the back payments do process, they might come in separate batches rather than all at once. For me, 3 weeks came in the first payment, then the other 4 weeks came two days later. Don't panic if you only see partial payment at first. The payment release date shown in your payment history might also be different from when it actually hits your bank account or debit card, usually 1-2 business days later.

UPDATE: I tried calling the automated system but it kept saying all representatives were busy. Then I tried logging in at 5:30am this morning and IT WORKED! I was able to download my 1099-G form! For anyone else having this problem, definitely try during off-hours like someone suggested above. Thanks everyone for your help!

Does anyone know if the 1099-G we get this year looks different from last year? Mine has a bunch of new fields on it and I don't understand what some of them mean. There's a section called "Other Taxable Income" that has money listed but I don't remember getting any other payments besides my regular benefits. Should I be worried?