Did you try doing the video verification option? That worked for me when all the document uploads failed. You basically do a zoom call and show your ID to a person

When all else fails, try claimyr.com - got me through to an actual person after weeks of failed calls. Best $$ I ever spent when I was about to lose my apartment.

Sometimes when I've had delays it's because they're doing additional verification. If you've worked for multiple employers in the past 18 months that can trigger it. But seriously you need to keep calling or try that claimyr service someone mentioned. Sitting and waiting won't fix it, trust me 😫

hot tip: call the 800 number, then as soon as it starts the recording press 9 then 2 then 1. it sometimes gets you to a different queue with shorter wait times

omg the NY unemployment system is like trying to get concert tickets for beyonce but EVERYDAY FOR MONTHS 😭 and instead of a concert its just your basic needs being met lmaoooo i hate it here

Heads up - they just added a new verification tool last month that might help. If you go to the website and click on "ID Verification Issues" there's a new form you can submit that's supposed to alert a specialist to your case. Worth a shot if you're still locked out!

EXACTLY the same thing happened to me - I even added up all the withheld amounts from my supplement payments and it came to like $600+ that isn't showing on my 1099. I managed to get through to someone (took forever) who explained that these withholdings are handled differently and we should just use the 1099 as is.

You guys are WAY overthinking this. Just use whats on the 1099-G. The IRS and unemployment talk to each other. If there's a problem they'll let you know. I had the same concern last year and everything went through fine.

This happens to me every time I visit family in India. NY unemployment hates when people travel lol. Biggest hack I found is using a friends phone in the US - have them hotspot to their computer and then do a zoom screen share while you tell them what to click. Weird workaround but it works!

Hey, the NY Dept of Labor has a specific email for 1099-G requests if you can't access online. Try emailing 1099G@labor.ny.gov with your full name, last 4 of SSN, and current mailing address. Explain you're traveling. They usually respond within 5-7 business days.

The system is showing zero for everyone who stopped claiming before December 2021. It's some kind of calendar year programming error. If you claimed through December 31, your form is fine. If you stopped before then (like you did in September), it shows zero. Complete trash programming but that's NY unemployment for ya! 🗑️

LPT: Skip the frustration and use claimyr.com when you need to reach ny unemployment. just did it yesterday for this exact issue and got my corrected 1099 being mailed to me. talking to a human fixed everything in 10 mins after days of trying to call myself.

Have you checked if you maybe wrote down your login info somewhere? I found mine in an old notebook after tearing apart my apartment lol. Also check your phone notes app if you use that

Lmaooo welcome to the ny unemployment hellscape 🤡 where nothing makes sense and the rules are made up. Been there done that got the t-shirt.

yeah their systems don't talk to each other. the right hand doesnt know what the left is doing. you got emails saying you were eligible but then their audit system flagged you. classic NY unemployment mess.

Email your state senator AND assembly member. I did both and the assembly member's office got back to me in 2 days and had my issue resolved in a week. They have special contacts at unemployment.

Theres a whole underground economy of scammers who specialize in unemployment fraud. They buy peoples personal info on the dark web, file claims, then route the $ to money mule accounts. Im a fraud investigator (not for NY) and these cases take MONTHS to resolve. Sorry ur going thru this.

Not exactly the same but my friend had a similar issue with her 1099-G showing more than she received. Turns out unemployment had been sending payments to her old closed bank account for 3 months. When she finally got through to someone, they reissued all her payments. Definitely call and escalate!!

Wooooow 5 months is criminal! I'm going on 6 weeks and already panicking. Is there anything specific she did that finally got things moving? I've uploaded every document they asked for but still nothing.

Stories like this both give me hope and make me angry. Glad your daughter got paid but it's ridiculous we have to jump through so many hoops for benefits we've earned. The nysdol treats everyone like they're trying to commit fraud instead of just helping people who need it.