Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
Join the conversation
Join the conversation
I just went through this exact same situation a couple weeks ago! I worked 10 hours and 18 minutes and was stressing about which bracket to choose. After calling NYSDOL (took me 2 days to get through), the representative confirmed that you absolutely must select 11-16 hours for 10.25 hours worked. She explained that the system doesn't round - it's about which range your actual time falls into. Since you exceeded 10 hours, even by 15 minutes, you're technically in the 11-16 hour range. The rep also mentioned that underreporting hours is one of the most common mistakes that triggers benefit reviews, so it's definitely worth being accurate even if it feels strange to report such a wide range for barely going over. Good luck with your certification!
Thank you so much for calling and getting the official confirmation! It's really helpful to hear directly from a NYSDOL representative about this. I was leaning toward reporting 11-16 hours but wanted to make sure before submitting my certification. The fact that underreporting is one of the most common mistakes that triggers reviews definitely makes me feel better about choosing the higher bracket. It's good to know I'm not overthinking this - accuracy really is the most important thing here, even if the ranges feel awkward sometimes.
I'm new to NY unemployment and this thread has been incredibly helpful! I'm actually dealing with a similar situation right now - I worked 10 hours and 8 minutes this week and was about to select the 0-10 bracket thinking I should round down. After reading everyone's experiences and the official confirmation from the NYSDOL rep, I'm definitely going to report 11-16 hours instead. It's crazy how such a small detail can make such a big difference, but I'd rather be safe than deal with investigations or payment delays later. Thank you all for sharing your knowledge - this community is a lifesaver for navigating these confusing systems!
Welcome to the community! I'm so glad this thread helped you figure out the right approach. It's really smart that you caught this before submitting - I almost made the same mistake when I first started filing. The 10 hours and 8 minutes situation is tricky because it feels like you should round down, but you're absolutely right to go with 11-16 hours. Better to err on the side of accuracy than deal with the headaches later. Good luck with your certification, and don't hesitate to ask if you run into other confusing questions - everyone here is super helpful!
Join the conversation
Reading through all these responses has been incredibly helpful - I'm dealing with a very similar situation and feeling so frustrated with the whole process. I've been trying to get help with my unemployment claim for about 2 weeks now and keep hitting the same roadblocks everyone is describing. The combination approach that Keisha Taylor shared sounds really promising, especially the tip about being very specific with error messages in the Contact Us form. I'm definitely going to try reaching out to my assembly member's office too since multiple people have had success with that route. One quick question for anyone who's been through this - when you document the error messages, should I include the exact time/date stamps, or just the general content of the errors? Also, has anyone tried calling during off-peak hours like lunch time or later in the afternoon? I know mornings are supposedly better but I'm wondering if there might be less volume during other times. Thanks to everyone for sharing their experiences - it's reassuring to know I'm not alone in this struggle and that there are actually ways to get help if you're persistent enough!
Hey Justin! I'm pretty new to this whole unemployment system too, but from what I've been reading here, it definitely seems like including the exact time/date stamps with your error messages would be really helpful - shows you've been consistently trying and gives them a clear timeline. As for calling during off-peak hours, that's actually a really smart idea! I hadn't thought about lunch time being potentially less busy. I've been assuming everyone calls first thing in the morning after reading that tip, but you're right that there might be less volume later in the day. Maybe we should both try different times and compare notes? I'm planning to start the documentation process this weekend and reach out to my assembly member's office early next week. It's definitely reassuring to see so many people sharing what worked for them - gives me hope that persistence really does pay off eventually!
I'm new to this community but going through the exact same nightmare right now! My claim has been stuck for over a week with some weird error code that makes no sense. Reading through everyone's suggestions here is giving me so much hope - I had no idea about contacting assembly members or that there were separate technical support lines. The success stories from Keisha and others are really encouraging. I'm definitely going to try the multi-pronged approach that several people mentioned: documenting everything with screenshots and timestamps, using the Contact Us form with specific error details, and reaching out to my local representatives. Has anyone had luck with calling later in the evening, like after 4pm? I work during the day so morning calls are tough for me. Also wondering if anyone knows approximately how long the Contact Us form responses usually take? Thanks everyone for sharing your experiences - it's such a relief to know there are actually ways to get help even when the main phone system seems impossible!
Welcome to the community Olivia! I'm also pretty new here but have been following this thread closely since I'm dealing with similar issues. From what I've gathered reading everyone's experiences, the Contact Us form responses seem to vary quite a bit - some people mentioned getting responses within a few days while others had to wait longer. As for calling after 4pm, that's actually a really good question that I don't think anyone has addressed yet. Since most people seem to focus on calling right at 8am opening, there might actually be less volume later in the day like you're thinking. I'm in a similar situation where daytime calls are difficult due to work. Maybe we should both try the evening approach and see how it goes? I'm planning to start the documentation process this weekend too, so feel free to reach out if you want to compare notes on what works! It's definitely reassuring to have this community to share strategies with.
Join the conversation
Just wanted to jump in here as someone who finally got through after weeks of the same frustration! The Spanish line trick that @Henry Delgado mentioned is absolutely legit - I tried it yesterday and got connected in about 30 minutes instead of getting the busy signal all day. When they answer just say "English please" and they'll transfer you right over. Also keep your claim number and SSN handy because they ask for it immediately. I know it shouldn't be this hard to get basic help but at least this workaround actually works. Don't give up everyone, there is light at the end of the tunnel! 🌟
@Yara Abboud Thank you so much for confirming that the Spanish line trick actually works! I ve'been stuck in this endless loop of busy signals for almost a month now and was starting to lose hope. Definitely going to try calling 718-724-3637 tomorrow morning. It s'ridiculous that we have to find these creative workarounds just to access our own unemployment benefits, but I m'grateful people like you and @Henry Delgado are sharing what actually works. Really appreciate you taking the time to give us hope! 🙌
Just want to echo what everyone else is saying - this system is absolutely broken! I've been calling for 3 weeks straight and getting that same "all lines are busy" message every single time. It's beyond frustrating when you're dealing with bills piling up and can't even get basic help with your claim. Definitely going to try that Spanish line tip from @Henry Delgado - never would have thought of that approach but it sounds like multiple people have had success with it. Thanks to everyone sharing their experiences and workarounds, at least we know we're not alone in this mess. Really hoping NY gets their act together and fixes this system soon because this is just unacceptable for people who desperately need help! 😤
Join the conversation
Just wanted to jump in as someone who's been helping folks navigate the NY unemployment system for the past few years. What you're experiencing is unfortunately the "new normal" since they rolled out their updated fraud detection system. A few quick tips that might help speed things along: 1. Document EVERYTHING - take screenshots of your account status, save confirmation numbers from any calls you make 2. If you haven't already, create a simple log of every action you take (calls made, documents uploaded, etc.) with dates and times 3. Consider reaching out to your local assemblyperson's office - they often have direct contacts at NYSDOL who can check on stuck claims The radio silence is the worst part of this whole process. At least now that you found the document request, you should see some movement soon. Hang in there - once it gets unstuck, the backpay will come through all at once. The system is broken but it does eventually work for most people. Keep us posted on how it goes!
Thank you for the comprehensive advice! I've actually started keeping a log today after reading everyone's responses - wish I had thought of that weeks ago. The documentation tip is really smart too. We're definitely going to reach out to our assemblyperson's office if we don't see progress in the next few days. It's reassuring to hear from someone who's been helping people through this process. I'll definitely update this thread once we (hopefully) get some resolution!
I went through almost the exact same thing back in February! Filed my claim and heard absolutely nothing for over a month - no letters, emails, phone calls returned, nothing. The online portal just said "pending" with zero explanation. I was starting to panic thinking I'd somehow messed up the application. What finally broke the logjam for me was discovering (thanks to a tip from someone on Reddit) that there was a "verify identity" section buried deep in my account that I had completely missed. They wanted a copy of my driver's license and Social Security card, but they never sent any notification about it! Once I uploaded those documents, my claim was approved within 48 hours and I got all my backpay at once. The lack of communication from NYSDOL is absolutely inexcusable. They're leaving people in financial limbo with no explanation. I'm so glad you found that Documents Needed section - that's probably exactly what was holding everything up. Fingers crossed you'll see movement soon!
This is so frustrating but also reassuring to hear! It sounds like the hidden document request is a common issue that's trapping a lot of people. I can't believe they don't send any notifications about it - how are people supposed to know to look for it? We uploaded our documents yesterday so I'm really hoping we see the same quick turnaround you did. It's crazy that such a simple thing can hold up people's livelihoods for weeks. Thanks for sharing your experience!
Lorenzo McCormick
I've been lurking on this thread for days while dealing with my own NY unemployment calling nightmare, and I have to say this community is amazing! I've been trying to reach someone for 8 days straight about a claim that got suspended for "additional review" with no explanation. After reading through all these incredibly detailed strategies and success stories, I finally have hope instead of just blind frustration. I'm definitely going to try that Tuesday/Wednesday 2:15-2:45 PM window that so many people have had success with - it's clear that's the sweet spot! I'm also borrowing my aunt's landline tomorrow since multiple people mentioned better connection rates with landlines vs cell phones. The 45-second callback timing tip is genius - it shows how broken this system is that we have to time our callbacks to the second, but if it works, I'm all for it! I'm starting a call tracking spreadsheet today to document patterns like others suggested. It's both maddening and reassuring to know this is affecting so many of us - makes me feel less like I'm personally cursed by their phone system! Thank you everyone for sharing such specific, tested strategies. This thread has transformed what felt impossible into something manageable with real tactics that actually work!
0 coins
Mateo Gonzalez
I've been dealing with NY unemployment issues on and off for the past year, and this thread is absolutely incredible - so much practical wisdom shared here! For anyone still struggling, I wanted to add a strategy that worked for me recently: try calling during their "shift change" times. I noticed better luck around 8:15 AM (right after morning shift starts) and 4:15 PM (during afternoon transition). Also, if you're using a smartphone, try switching to airplane mode for 30 seconds then back on before calling - it forces your phone to reconnect to a different cell tower which might help with call routing. One more tip: when you finally get through, ask the agent for their direct extension or supervisor's callback number for future issues. Some agents will provide this for complex cases. The persistence advice everyone's sharing is spot on - I tracked 52 calls over 4 days before breaking through, but once connected my issue was resolved in under 10 minutes. Don't give up - this community's strategies really do work!
0 coins