Update: I FINALLY got through today! Used the 8AM trick and called right when they opened. The agent confirmed everything everyone said here - my case was flagged for review when I reported part-time earnings. She said my employer had reported my wages correctly and everything matched. She processed a manual override and said I should receive all three weeks of partial payments within 2-3 business days. Such a relief! Thanks everyone for your help!

Glad you got through! For anyone else struggling with this issue, remember these key points: 1. Continue certifying every week, even if payments are pending 2. Report your earnings accurately - any discrepancies will cause further delays 3. Answer YES to being ready/available for full-time work (unless you're not) 4. Try calling at strategic times (8:00AM opening or 4:30-5:30PM) 5. If you can't get through after multiple attempts, consider using a service like Claimyr 6. When you do reach someone, ask specifically for a "benefits recalculation review expedition" Hope this helps others avoid the same frustration!

My bf had an overpayment last month and they sent him a letter saying exactly when they would take the money. They ended up taking it from two separate payments (like 50% from each). Maybe check your mail again or your online message inbox?

To summarize for anyone else with overpayment questions: For small overpayments like $220, NYSDOL typically recovers it from 1-2 payments. For larger amounts, they may take 50% of your weekly benefit until it's paid (standard overpayments) or 100% (fraud determinations). You can call and request a payment plan if taking the full amount would cause financial hardship. The determination letter should specify the recovery method they're using in your specific case.

Once my senator's office got involved, it took about 3 weeks to get resolution. They have dedicated contacts at NYSDOL who can actually pull the case and review it. The senator's office called me weekly with updates. It was like night and day compared to dealing with NYSDOL directly!

Thank you everyone for all the helpful advice! We're going to:\n1. Contact his state assembly member and senator (already found their contact info)\n2. Ask specifically for the TC-1 and TC-40 forms\n3. Request a formal hearing\n4. Check for any missed correspondence\n5. Ask specifically about OSI involvement and for a Tier 2 specialist\n\nI'll update if we make any progress. It's been such a frustrating process, but your suggestions have given us new directions to try!

have u tried the callback option on the website? thats how i finally got through last month

Just wanted to follow up - any luck with getting through to someone? Did you try any of the suggestions here?

I was stressed about this too! Called about 50 times yesterday with no luck. Finally used claimyr.com to get through this morning and got confirmation that Sept 5th is indeed the day to certify for the last week. The agent also told me that they're extending their call center hours that day because they expect high volume. Worth the money to get a definitive answer for me.

Important note for everyone: Make sure you've resolved any pending issues with your claim before the program ends. If you have any outstanding documents they've requested or interviews scheduled, complete those ASAP. After the program ends, it becomes much harder to resolve issues that might be holding up your final payments.