Just wanted to update that we successfully helped my mother-in-law with this exact issue last week! What finally worked was getting an ID.me video call, but we had to use my computer since she doesn't have one. We sat with her during the call, and the representative was very understanding about her situation. They accepted her Medicare card, social security card, and a bank statement as verification even though she didn't have a current photo ID. So there is definitely some flexibility in the video verification process!

Update: Thanks everyone for your help! We were able to get through to NYSDOL using the Claimyr service someone recommended. The agent set up an in-person appointment for my mom at our local office for the Verification Alternative Process. She's going next Tuesday and bringing all the documents mentioned here. I'll update again after her appointment to let everyone know how it went in case someone else has the same issue.

I want to add something important for anyone else reading this thread with similar issues: If you're approaching your BYE date but still have a balance remaining, you should continue certifying without interruption. The system will prompt you if a new claim is needed. For those who do need to file a new claim after BYE expiration, here's what typically happens in NY as of 2025: 1. File the new claim immediately after BYE date expires 2. Continue certifying weekly without interruption 3. Complete any DocuSign forms within 48 hours of receiving them 4. If no payment after 2 weeks, contact NYSDOL directly The current NYSDOL guidelines state that backpay should be released within 2 weeks of new claim approval, but as we've seen in this thread, it often requires direct intervention by an agent.

Quick update for anyone with similar issues: I received the remaining backpay this morning! All 9 weeks hit my account at once. The key really was getting someone on the phone who could manually review my claim and release the payments. Thanks everyone for your help and suggestions. This community has been a lifesaver!

I'm going through almost the same thing right now! My letter said they excluded my highest earning quarter because of some technicality about when I filed my initial claim. I'm really nervous about the appeal process. Has anyone had success with getting their full benefit amount restored after appealing? Like what are the actual chances they'll fix this?

Update: I tried that Claimyr service someone mentioned and actually got through to NYSDOL! The agent confirmed that they were missing wages from my second employer during Q3 2024. I need to submit my paystubs and W-2 from that job along with the Request for Reconsideration form. She said the processing time is currently about 4 weeks but could be faster. Thanks everyone for your help with this!

I'm soooo confused about NY unemployment rules in general!! My friend got benefits while working part time but when I tried they denied me?? Maybe it depends on who you talk to during the interview?? The whole system seems totally random honestly.

my cousin did uber while on unemployment and didnt tell them and got caught they made him pay back like $8000! dont risk it

ok so im in a slightly difrent situation but I had this break in claim thing happen to me also. What I learned is dont skip weeks of certifying even if u think you dont qualify that week! This triggers the break in claim thing. Just certify every week no matter what and be honest about hours. they do eventually sort it out.

Thanks everyone for the advice! My son selected 'lack of work' and we're making sure he certifies every week without fail. The certification went through this week but payment is still showing as pending. We'll give it another week before considering calling NYSDOL. It's such a relief to know others have dealt with this seasonal work situation successfully!