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Finally requested a hearing for NY unemployment claim showing $0 wages after multiple rejections

I'm at my wit's end with NY unemployment! I've spent MONTHS applying, reapplying, and reopening my claim only to keep getting messages saying 'we still need...' something else. The system keeps showing I earned $0 despite working FULL TIME for 3 years before being laid off in January 2025!!! Today, I finally spoke with an unemployment customer service rep who actually gave me useful info. She said I could either 'request a reconsideration and resubmit all check stubs and W-2s' OR I could 'request a hearing' without having to submit any additional paperwork!!! Guess which option I chose? HEARING!!! Why did nobody tell me this before???? I've wasted so much time uploading the same documents over and over trying to prove I actually worked. Has anyone gone through the hearing process? How long does it take to get scheduled? I'm just hoping to finally get some real answers instead of automated rejections.

Paolo Marino

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Smart move requesting the hearing! The system is notorious for these wage reporting errors. I had a similar issue last year and the hearing was the only thing that fixed it. They scheduled mine about 3 weeks after I requested it, and the judge had access to all my wage information that somehow the regular system couldn't see. Make sure you have copies of all your documents ready just in case, but they should already have everything they need in their system.

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3 weeks?? That's actually not as bad as I expected. Did you have to do anything special to prepare? I'm worried they'll try to say I didn't submit something correctly again.

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Amina Bah

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u gotta wonder why they make this process so hard...i swear they WANT people to give up. took me 5 months to get my claim fixed because nobody told me about hearings either. crazy how they keep this info secret lol

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Oliver Becker

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They absolutely do this on purpose! My brother works for a different state agency and says they're literally trained to not volunteer information about appeals and hearings unless specifically asked. It's all about saving the state money. If half the people give up, that's millions saved.

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Here's exactly what happens at the hearing: 1. It's usually conducted by phone (they'll send you a notice with the date/time and call-in number) 2. An Administrative Law Judge (ALJ) will review your case 3. You'll explain your situation and why you believe there's an error 4. They'll have access to your wage records from your employer through the tax system 5. You'll get a decision usually within 2-3 weeks after the hearing The key advantage of a hearing is that it bypasses the regular claims processors and puts your case in front of someone with more authority to investigate and correct errors. The $0 wage issue is actually pretty common - it usually happens when there's a mismatch between your SSN and wage records or when an employer hasn't properly reported wages. Make sure you have: - All W-2s - Several recent pay stubs - Any communication from your employer about the layoff - Your employment start and end dates Good luck!

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Thank you SO much for this detailed info! This is the first time I've felt like I actually understand the process. I have all those documents ready to go. Fingers crossed this finally resolves things!

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anyone else find it INSANE that they keep saying you made $0 when you can literally prove you worked? I went through this EXACT same thing back in November and I nearly lost my apartment waiting for them to fix it. This system is BROKEN BEYOND REPAIR!!!!

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YES!! It's absolutely maddening! Did yours eventually get resolved? I've been surviving on credit cards for weeks now.

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Emma Davis

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In my experience trying to reach NYSDOL by phone was a complete nightmare until I found this service called Claimyr. It basically holds your place in line and calls you when it's your turn to speak with an agent. Saved me hours of frustration. Check out their demo at https://youtu.be/Rdqa1gKtxuE or just go to claimyr.com. After waiting on hold for 4+ hours multiple days, this was a huge relief. My hearing got scheduled much faster after I finally talked to a real person who could flag my account.

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Amina Bah

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does this actually work? ive been on hold so many times the nysdol hold music is stuck in my head lol

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Emma Davis

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Haha I know exactly what you mean about that hold music! Yes, it worked for me - I was skeptical too but I was desperate. The service calls you when it's your turn instead of you waiting on hold forever.

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LunarLegend

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I'm in the same boat right now!!!! Been trying for 6 weeks to get my claim processed and keep getting told I made $0 despite working at the same company for FOUR YEARS! How do I request a hearing exactly? Is there a specific form or do I just call? The NYSDOL website is so confusing I can never find anything.

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You can request a hearing in three ways: 1. Call the Telephone Claims Center at 888-209-8124 and specifically ask for a hearing (have your claim ID ready) 2. Log into your NY.gov account, go to your claim, and look for the "Request a Hearing" link (it's under the "Messages" section) 3. Mail a written request to: NYS Department of Labor, PO Box 15131, Albany, NY 12212-5131 The phone method is usually fastest if you can get through to someone.

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Oliver Becker

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Just an FYI - when you have your hearing, make sure to mention that you've been submitting the same documents multiple times without resolution. The judges hate when the regular claims processors waste everyone's time by not properly reviewing documents that were already submitted. I've seen them expedite payments when they realize you've been jerked around.

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That's great advice, thanks! I have a log of every submission and call I've made since this started. Going to bring that up for sure.

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Paolo Marino

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One thing I learned from my hearing process is that hearings are actually designed to be accessible without lawyers or representatives. The judges are usually pretty helpful in guiding you through it. Just be clear, stick to facts, and have your documentation organized in case they ask for something specific. Don't stress too much about the formality - it's not like a court hearing you'd see on TV.

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OMG YES! I was SO nervous about my hearing thinking it would be like Law & Order or something lol. Mine was super casual, just a 20 min phone call where the judge asked me questions and then told me they'd fix it. Got my backpay 2 weeks later!

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Amina Bah

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btw ur hearing will probably be on the phone not in person, at least mine was. judge called exactly on time and the whole thing took like 15 mins. got my decision in the mail like 10 days later. way easier than i thought it would be

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That doesn't sound bad at all! I was picturing having to go downtown to some government building and wait all day. A phone call would be so much easier.

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LunarLegend

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My heart goes out to you! I'm going through something similar but mine says I made way LESS than I actually did. So they're giving me like $187 a week when I should be getting the maximum benefit! This system is seriously rigged against us. I'm definitely going to request a hearing after seeing your post. Thank you for sharing this info!

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Quick tip: While waiting for your hearing, continue certifying for benefits each week. Even though you're not getting paid right now, if the hearing goes in your favor (which it should if you have proper documentation), you'll receive backpay for all properly certified weeks. Missing a week of certification means losing that week of benefits permanently.

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I've been certifying every Sunday like clockwork! No way I'm missing out on that backpay after all this hassle. Thanks for the reminder though - it's definitely important info for anyone in this situation.

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