NY unemployment payment not processing after certification - hearing required?

This sounds like your benefit year might have ended, which automatically triggers the system to prompt you to file a new claim. When your benefit year expires, the system sometimes shows conflicting messages like you're describing. You don't automatically need a hearing, but you might need to complete additional steps. Check your payment history section - does it show your last payment was the final one for your benefit year? Also look for any messages in your inbox about your benefit year ending.

This EXACT thing happened to me back in January!!! The system was showing contradictory info and one rep told me I needed a hearing while another said just keep certifying. Turns out there was a flag on my account because my previous employer contested something. I spent TWO WEEKS trying to reach a tier 2 agent to fix it. Then I found this service called Claimyr that got me through to an agent in under 20 minutes (https://claimyr.com). They have a video showing how it works: https://youtu.be/Rdqa1gKtxuE The agent I spoke with removed the flag and my payments started processing again. No hearing needed! Worth checking if there's some kind of flag or hold on your account.

ugh the nysdol system is GARBAGE!!! half the time it doesnt even work right. i had somethin similar happen and found out my employer said i quit when i was actually laid off. took FOREVER to fix. good luck

Based on what you're describing, it sounds like there's an eligibility issue that's been flagged in the system. This typically happens when: 1. Your employer contested your claim 2. You reported earnings that triggered a review 3. There was a discrepancy in information provided 4. Your benefit year ended (though you've clarified this isn't the case) 5. You answered a weekly certification question in a way that triggered a review When this happens, the system sometimes gets confused and shows both "certified" and "file new claim" simultaneously. The hearing they're referring to is likely a determination hearing where you can present your case regarding whatever eligibility issue has been raised. I recommend checking your document section in your online account - there should be a notice explaining what the specific issue is. The determination notice would have been mailed to you as well.

The same thing happened with my wife's claim. She had to do a phone interview but they called it a hearing. Not a big deal really. Just answer their questions honestly. They're just verifying something.

I think I know what happened... when you certified, did you answer any questions differently than usual? Like did you report any income or say you weren't available for work on any days? Sometimes even a small change from your normal answers can trigger a review. When the system is processing a review, it gets glitchy and shows contradictory information. The "file a new claim" message is definitely a system error if you're still within your benefit year.

My brother works for NYSDOL (not in unemployment though) and he says their systems are constantly having issues especially after they did some upgrades in early 2025. The hearing thing is probably just because you answered a question in a way that flagged your account for review. They make it sound scarier than it is.

Just saw your update about the availability issue document. That's exactly what's happening then. Being unavailable for one day due to illness will typically just reduce your weekly benefit by 1/4 (assuming you claim for a 4-day work week). The phone interview/hearing is just to verify the nature of your unavailability. It's standard procedure. Keep certifying each week as normal while you wait for the interview to be scheduled. If you receive an official notice with an interview date, make sure you're available for that call. Also, make sure to answer all certification questions carefully going forward. For future reference, many states have specific guidelines about how to answer the availability question when you're sick for just a day or two. Some states don't consider short-term illness as being "unavailable" if you would have accepted suitable work had it been offered on other days.

I get that this is frustrating but atleast ur still eligible! My claim got denied completely over a stupid misunderstanding and I had to appeal. That took 3 months to resolve!

Just to summarize what we've discovered for anyone else who might have this issue: 1. When you report being unavailable for work on any day during weekly certification (even for illness), it can trigger an availability review 2. During this review, the system may show contradictory information like "already certified" and "file new claim" simultaneously 3. A phone interview (sometimes called a hearing) may be scheduled to verify the reason for unavailability 4. You should continue to certify weekly while waiting for this process to resolve 5. Benefits will typically be reduced by 1/4 for each day you were unavailable (in a 4-day work week system) 6. The temporary hold on payment should resolve once the review is complete The key is to keep certifying and be available for any scheduled phone interviews. Most of these situations resolve within 2-3 weeks.