Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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Join the conversation
If anyone is having trouble getting through to the NY Tax Department about this issue, I recently discovered a service called Claimyr that helps you get through to agents quickly. I was trying for days with no luck, but with Claimyr I got through in about 15 minutes. Their website is claimyr.com and they have a video showing how it works: https://youtu.be/Rdqa1gKtxuE They basically call and wait on hold for you, then call you when an agent is on the line. Really helpful when dealing with these time-sensitive tax issues.
Does this actually work? Seems too good to be true after spending HOURS trying to reach someone.
Yes, it really works. I was skeptical too but was desperate after multiple failed attempts. You do have to provide your phone number so they can call you when they get through, but it saved me hours of frustration.
Ravi Gupta
Update: I finally got through to the tax department (used that Claimyr service someone mentioned above - worked great). They confirmed I do owe the tax but said I can set up a payment plan. The agent also said I could request penalty abatement by writing a letter explaining I was confused by the federal exclusion. Still not happy about this but at least I know what I'm dealing with now. Thanks everyone for your help!
Diego Vargas
•Glad you got it resolved! For anyone else in this situation, make sure to get the payment plan in writing and keep records of all your communications with the tax department.
Omar Hassan
•good to know! gonna try to call them tomorrow
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I was in event management before everything collapsed in 2020. I've never done customer service but at this point I'd be willing to try anything remote. Do you know if they offer training or if they need prior experience?
Nora Brooks
they train everyone! its entry level so no exp needed. dm me and i can send u the link to apply. pay isnt amazing but its something and totally remote
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Diego Vargas
I had this problem back in January. After trying to call for two weeks straight, I finally tried calling at exactly 7:30am when they open instead of during normal hours. Got through in only 20 minutes! The agent told me my verification was actually complete but there was a system glitch preventing it from updating my status. She fixed it while I was on the phone and my payment was released the next day. Also, make sure you're still doing your weekly certifications even while your claim is pending - they'll backpay you once approved, but only if you've been certifying each week!
Thank you for the tip about calling right when they open! I'll try that tomorrow morning. And yes, I've been doing my weekly certifications religiously, even though the system says I'm not eligible for payment yet. Fingers crossed I can get this resolved soon.
Just wanted to follow up - were you able to get this resolved? I'm curious if calling early worked or if you tried another method.
Yes! I actually tried the Claimyr service that someone mentioned above, and it worked perfectly. Got connected to an agent in about 45 minutes. Turns out there was a mismatch between my address on my driver's license (which was my old apartment) and the address I entered on my application. The agent was able to override it since I'd uploaded a current utility bill too. My claim was approved the next day and I received backpay for all three weeks! Such a relief - NYSDOL really needs to improve their communication about these issues.
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Here's what's actually happening with the "release" situation: When a NYSDOL representative tells you they just need to "release" your payment, they're referring to removing a temporary system hold. These holds can happen for various legitimate reasons: - Identity verification checks (especially if you've recently updated any personal information) - System flagging patterns that require manual review - The October 2025 system migration that affected many accounts - Break-in-claim verification requirements The frustrating part is that these holds require manual intervention - there is no automatic resolution after a certain timeframe. And with the current call volume, many legitimate claims are stuck in limbo. I recommend: 1. Continue trying to call early morning (7:55am) and be ready to hit redial repeatedly 2. Use the secure message system with very specific subject lines ("Payment Release Request - Claim #XXXX") 3. Contact your state representative as another commenter suggested 4. Document everything for potential interest penalties (NYS does pay interest on long-delayed benefits in some circumstances) This system-wide issue should improve by late December according to the latest NYSDOL communications.
Thank you for the detailed explanation! I'll definitely use that specific subject line for my next message. Do you think I'd qualify for interest since it's been over 4 months? And is there anything specific I should say when I actually get through to an agent to make sure they completely fix the issue?
Yes, at 4+ months you'd likely qualify for interest payments, but you'll need to specifically request it once your base issue is resolved. When you do reach an agent, ask these specific questions: 1. "What specifically is causing the payment hold on my account?" 2. "Is there any additional information you need from me to release ALL pending payments?" 3. "Can you verify there are no other issues that might delay payment after this is resolved?" 4. "What is the exact timeframe for receiving my payments once you process this?" 5. "Should I request interest payment now or through a separate process?" Get the agent's name and ID number if possible. This creates accountability and gives you a reference if you need to follow up again.
I finally got through to NYSDOL!!! Used Claimyr from the suggestions here and was connected to an agent in about 35 minutes (after trying for WEEKS on my own). The agent said there was a "verification hold" on my account from when I uploaded my ID back in August that never cleared properly. She removed it while I was on the phone and said all my back payments should process in 1-3 business days! Thank you all SO MUCH for the help - will update when the money actually hits my account. What a relief!!!
Great news! This is exactly the kind of hold issue we've been seeing. Make sure to keep certifying weekly as normal, and if the payments don't arrive within 3 business days, document that and call back. Glad you got it resolved!
Jayden Reed
•lucky!!! might have to try that service myself... so tired of this waiting game
Louisa Ramirez
i got the same problem rn. money shows released on dol website since March 8 but nothin on my card yet. let me know if u figure it out!
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Laila Prince
•Will do! I'm going to try all the suggestions here tomorrow and I'll update with what works.
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Isabel Vega
One more thing to check - log into your KeyBank account online (not just the mobile app) and look for any alerts or action items. Sometimes they place a hold on deposits for verification but only notify you through the web portal, not the app. It's a ridiculous system but worth checking.
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Laila Prince
•Just checked the web portal and found an alert! There's something about 'additional verification required' that wasn't showing in the app at all. I need to call their verification department tomorrow. Thank you so much for this tip!
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Isabel Vega
•Great! That's likely your issue then. Call their verification department first thing tomorrow. They'll probably ask for ID verification or address confirmation. Once that's cleared, your funds should be released within 24-48 hours.
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