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Back in 2023 I never got my 1099-G in the mail for some reason but it was in my online account the whole time! Check there first. Also make sure you're looking in the right section - it's not super obvious where they put it. Go to Unemployment Services and look for "1099-G Tax Forms" in the menu. Took me forever to find it the first time.
UPDATE: Mine just appeared in my online account! For anyone still waiting, definitely keep checking your NY.gov account. Under Unemployment Services there's a section specifically for tax forms. I never got an email notification that it was ready, just happened to check and it's there now. Thanks everyone for your help!
awesome! glad you found it!
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my brother just went thru this whole mess and it turned out the employer reported his wages for the wrong quarter which is what triggered the whole overpayment thing. make sure your friend checks what quarters they're claiming he was overpaid for and compare with his actual work history
This is exactly what happened to me!!! My employer reported all my May 2025 wages as if I earned them in April and it triggered an automatic overpayment notice!!! The system is so broken!!!
One last important thing your friend should know: if the overpayment determination is upheld after fact-finding, he can still request a waiver of the overpayment if it would cause financial hardship AND the overpayment wasn't his fault. NY unemployment has become more lenient with these waivers since the 2025 policy updates. The waiver form asks for detailed financial information to demonstrate that repayment would cause significant hardship. Success rates for these waivers increased to about 65% this year, up from around 30% in previous years. Even if the overpayment is determined to be valid, there are still options available to him.
That's very good to know about the waiver option. I'll make sure he's aware of this as a backup plan. Thank you again for all the detailed information!
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Just so everyone is clear: When the phone system goes silent after saying "do not hang up," your certification is NOT being processed. This is a system error. You need to either: 1. Use the NY.gov website to certify (preferred method) 2. Try the phone system during off-peak hours 3. Try the workaround mentioned above (waiting 2 minutes then pressing 1) 4. Call the main customer service line to speak with an agent The NYSDOL has confirmed this is a technical issue they're working to resolve. Make sure you get your certification completed by your deadline to avoid payment delays. If you miss your regular certification period due to this issue, you'll need to speak with an agent to file for back weeks.
trying to speak to an agent is IMPOSSIBLE!!!! been calling for days!!! how are we supposed to fix this if no one answers??!!
I understand your frustration. The fastest way right now is definitely to use the website if possible. If you absolutely must speak to an agent, try calling right at 8:00 AM when they open, or consider using one of the call connection services that others have mentioned in this thread. I hope you get through soon!
Update: Just wanted to let everyone know that I started using the website for certification and it's been working perfectly. Much easier than dealing with the phone system! My payments have been processing normally. Thanks to everyone who helped with suggestions!
Glad to hear it! The website has been working for me too. They really need to fix that phone system though, not everyone has good internet access.
Great news! The website is definitely more reliable right now. If you ever run into any other issues with your claim, feel free to post again. This community is really helpful!
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After reading through all the comments, I want to correct my earlier response. The current NY supplement payments ($300) follow the 2.67% state tax withholding rule that another commenter mentioned. This changed in 2025 from previous years where federal tax was also withheld. Your 1099-G showing $0 federal withholding is correct if you opted out of federal withholding on your regular benefits. The $8 difference ($300 - $292) represents only the state tax portion. You'll still need to pay federal taxes on all benefits received when you file.
Thanks for the update! This makes me feel better that there isn't an error on my 1099-G after all. I'll make sure to set aside money for the federal taxes I'll owe.
Just wanted to follow up - I received my corrected 1099-G today! The NYSDOL agent I spoke with (after using that phone service I mentioned) explained that they had a system-wide issue with reporting state tax withholdings on the supplement. My advice is definitely to call them about this. The corrected form makes a big difference for my tax situation.
That's good to know! I think I will try calling them. The conflicting information in this thread is making me think I should just ask NYSDOL directly to be sure.
Andre Rousseau
did u try calling from a different phone? my friend said sometimes ur number gets flagged as spam if u call too many times and they auto-reject it. tried from my mom's phone and got thru after like 30 tries instead of never
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Carmen Vega
•Wait really?? That's a good idea, I've been calling from the same cell phone every time. I'll try using my roommate's phone tomorrow. At this point I'll try ANYTHING to get this resolved. Thanks for the tip!
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Zoe Stavros
Just wanted to check in - were you able to get this resolved? If you're still having trouble, make sure you're using the right number: 1-888-209-8124 for regular UI claims. Also, once you do get through, ask them to put a note on your account about the payment delay so there's a record of your attempt to resolve it.
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Carmen Vega
•I actually got through yesterday! Used my assembly person's office like someone suggested AND tried calling from a different phone. Finally reached someone who told me there was an "account review flag" on my claim that nobody bothered to tell me about! They said payments should resume within 72 hours. I'm cautiously optimistic but won't believe it until I see the money. Thanks everyone for the help - this forum was more useful than the actual DOL website!
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