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- Skip the long phone menu
- Call the correct department
- Redial until on hold
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- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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Here's what's actually happening with the "release" situation: When a NYSDOL representative tells you they just need to "release" your payment, they're referring to removing a temporary system hold. These holds can happen for various legitimate reasons: - Identity verification checks (especially if you've recently updated any personal information) - System flagging patterns that require manual review - The October 2025 system migration that affected many accounts - Break-in-claim verification requirements The frustrating part is that these holds require manual intervention - there is no automatic resolution after a certain timeframe. And with the current call volume, many legitimate claims are stuck in limbo. I recommend: 1. Continue trying to call early morning (7:55am) and be ready to hit redial repeatedly 2. Use the secure message system with very specific subject lines ("Payment Release Request - Claim #XXXX") 3. Contact your state representative as another commenter suggested 4. Document everything for potential interest penalties (NYS does pay interest on long-delayed benefits in some circumstances) This system-wide issue should improve by late December according to the latest NYSDOL communications.
Thank you for the detailed explanation! I'll definitely use that specific subject line for my next message. Do you think I'd qualify for interest since it's been over 4 months? And is there anything specific I should say when I actually get through to an agent to make sure they completely fix the issue?
Yes, at 4+ months you'd likely qualify for interest payments, but you'll need to specifically request it once your base issue is resolved. When you do reach an agent, ask these specific questions: 1. "What specifically is causing the payment hold on my account?" 2. "Is there any additional information you need from me to release ALL pending payments?" 3. "Can you verify there are no other issues that might delay payment after this is resolved?" 4. "What is the exact timeframe for receiving my payments once you process this?" 5. "Should I request interest payment now or through a separate process?" Get the agent's name and ID number if possible. This creates accountability and gives you a reference if you need to follow up again.
I finally got through to NYSDOL!!! Used Claimyr from the suggestions here and was connected to an agent in about 35 minutes (after trying for WEEKS on my own). The agent said there was a "verification hold" on my account from when I uploaded my ID back in August that never cleared properly. She removed it while I was on the phone and said all my back payments should process in 1-3 business days! Thank you all SO MUCH for the help - will update when the money actually hits my account. What a relief!!!
Great news! This is exactly the kind of hold issue we've been seeing. Make sure to keep certifying weekly as normal, and if the payments don't arrive within 3 business days, document that and call back. Glad you got it resolved!
Jayden Reed
•lucky!!! might have to try that service myself... so tired of this waiting game
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Chloe Harris
UPDATE: I tried calling the automated system but it kept saying all representatives were busy. Then I tried logging in at 5:30am this morning and IT WORKED! I was able to download my 1099-G form! For anyone else having this problem, definitely try during off-hours like someone suggested above. Thanks everyone for your help!
That's great news! Glad you were able to get in early morning. Smart move - I should have suggested that too.
Zara Shah
Does anyone know if the 1099-G we get this year looks different from last year? Mine has a bunch of new fields on it and I don't understand what some of them mean. There's a section called "Other Taxable Income" that has money listed but I don't remember getting any other payments besides my regular benefits. Should I be worried?
Luca Ferrari
•The 2025 1099-G form for unemployment has been redesigned with additional fields. The "Other Taxable Income" section typically refers to any supplemental benefits you may have received, like the additional $100 weekly supplement that was available for part of last year in certain circumstances. If you're concerned about discrepancies, I'd recommend contacting NYSDOL directly to get clarification on exactly what payments are included in that total.
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The whole system is BROKEN BY DESIGN!! They make it nearly impossible to get through because they don't want to pay people. I've been dealing with NYSDOL for 3 months and spent probably 40+ hours just trying to get through to a person. It's dehumanizing and cruel to people who are already struggling. They know exactly what they're doing!
ya it's totally messed up. my cousin works for the state (not unemployment) and he says they're super understaffed since 2025 budget cuts. not enough people to answer calls but thats not our fault!!
Miguel Silva
UPDATE: I finally got through! I ended up using Claimyr this morning after trying for an hour on my own with no luck. Got connected to an agent in about 20 minutes and they fixed my issue right away - turns out there was a verification flag on my account that they quickly removed. My payment should be processed in 3 business days. Thanks everyone for your help and suggestions!
Yara Nassar
•Great news! Glad to hear you got it resolved. Just as a heads-up for future reference - once your claim is established and running smoothly, you can also use the secure message system in your NY.gov account for less urgent matters. The response time is usually 3-5 business days, but it's another way to communicate without phone calls for simple questions.
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Zara Shah
My neighbor had this happen and she just kept trying every few hours for two days and eventually it showed up. Something about the system refreshing at weird times.
I'll try that approach too! Maybe I'll check a few times throughout the day tomorrow instead of just once in the morning.
Any update? Did your claim appear in the system yet?
NebulaNomad
•Great to hear! For future reference (and for others reading this thread), this is why it's always best to file claims early in the week when possible. Filing on Friday often means dealing with the weekend processing delay, which can cause unnecessary stress.
That's really good advice. I'll remember that for the future, though hopefully I won't need to file again anytime soon!
Diego Vargas
I had this problem back in January. After trying to call for two weeks straight, I finally tried calling at exactly 7:30am when they open instead of during normal hours. Got through in only 20 minutes! The agent told me my verification was actually complete but there was a system glitch preventing it from updating my status. She fixed it while I was on the phone and my payment was released the next day. Also, make sure you're still doing your weekly certifications even while your claim is pending - they'll backpay you once approved, but only if you've been certifying each week!
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Malik Thompson
•Thank you for the tip about calling right when they open! I'll try that tomorrow morning. And yes, I've been doing my weekly certifications religiously, even though the system says I'm not eligible for payment yet. Fingers crossed I can get this resolved soon.
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Freya Nielsen
Just wanted to follow up - were you able to get this resolved? I'm curious if calling early worked or if you tried another method.
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Malik Thompson
•Yes! I actually tried the Claimyr service that someone mentioned above, and it worked perfectly. Got connected to an agent in about 45 minutes. Turns out there was a mismatch between my address on my driver's license (which was my old apartment) and the address I entered on my application. The agent was able to override it since I'd uploaded a current utility bill too. My claim was approved the next day and I received backpay for all three weeks! Such a relief - NYSDOL really needs to improve their communication about these issues.
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