UPDATE: I finally got through! For anyone else struggling with this, here's what worked: I used Claimyr (from the suggestion above) and got connected to an agent in about 30 minutes. The agent was able to pull up my account and see that there was indeed a calculation error on my 1099-G. They're sending me a corrected version within 10 business days. The agent also explained that the error happened because I had some weeks where benefits were adjusted retroactively, but the tax system didn't properly reconcile those adjustments. For anyone with similar issues, make sure you mention "retroactive adjustments" specifically when you get through. Thanks everyone for your help!

My cousin had the same problem but with her california unemployment. She spent weeks trying to get it fixed! I told her she should move to NY because our system is actually better than most states lol. At least here you can eventually get someone on the phone! Good luck with your taxes!

my cousin had the same problem last month and he said just keep trying different browsers until one works. he finally got it to work on microsoft edge of all things lol

UPDATE: I finally got through the ID.me verification! For anyone else struggling with this, here's what worked for me: 1. Used Chrome browser on my laptop (Safari was definitely part of my problem) 2. Made sure I was in a room with good natural lighting 3. Took off my glasses for the selfie part 4. Added a utility bill with my current address since my license has my old address 5. Made sure to go through each step slowly and carefully Thank you everyone for all your help and suggestions! My verification is now complete and they said my benefits should resume with the next payment cycle.

I've been receiving NY unemployment benefits since February, and I've noticed that mail delivery times vary tremendously depending on your location. In NYC, checks seem to arrive within 7-10 days, but friends upstate are waiting 12-14 days consistently. If you're approaching the 14-day mark, I'd recommend two things: 1. Submit a missing check report through your online account (Payment History section > Report Missing Payment) 2. Immediately switch to direct deposit for future payments In my experience, once you report a check missing, they'll place a stop payment on it and issue a replacement within 3-5 business days. The replacement usually arrives faster than the original would have. Hope this helps!

UPDATE: I just wanted to let everyone know that my check FINALLY arrived today! That's 12 days after the mail date. But I've already switched to direct deposit for future payments. Thank you all for your help and advice!

btw has anyone gotten the letter from irs after getting the deposit? i got money in my acct but no explanation of how they calculated it

Update: I just checked my IRS transcript like someone suggested, and I do see an adjustment scheduled for next week! It's not a huge amount ($286) but definitely better than nothing. Thanks everyone for the help! For anyone else wondering, definitely check your transcript - it showed up there before anywhere else.

My sister had this same problem last month and she ended up emailing unemployment.questions@labor.ny.gov with her claim number in the subject line. She got a callback within 3 days. Maybe try that too?

UPDATE: I wanted to share what finally worked for me in case someone else has this problem. I tried everything suggested here: 1. The secure message in my account - got no response after 4 days 2. Calling at 8am sharp - still got the vaccine hotline 3. Emailing unemployment.questions@labor.ny.gov - no response after 3 days I finally used Claimyr that someone mentioned above and got through to an agent in about 30 minutes. The agent was able to fix my claim (there was a verification flag on it that shouldn't have been there) and my payments should resume this week. Thanks everyone for your help! The whole system is definitely broken right now, but at least I got my issue resolved.