Anyone successfully changed their address with NY unemployment? KeyBank keeps sending debit card to wrong place

I had this same exact problem last year. Moved from Brooklyn to Rochester and it was a complete disaster. What worked for me was calling my local state assembly person's office. They have special contacts at unemployment and can escalate issues. My address was fixed within a week after I talked to them. Def worth a shot if ur still stuck.

After weeks of trying to reach someone at ny unemployment with no luck, I finally used this service called Claimyr (claimyr.com) and got a callback with an actual agent! Talking to a real human was a game changer - they fixed my address issue right there on the call and KeyBank had my new info within 3 days. It was the best money I've spent to get my benefits flowing again. They have a video explaining how it works here: https://youtu.be/Rdqa1gKtxuE

keyBank is the WORST. I had the same problem but it was my married name change that wouldn't update. Took almost 4 months to get resolved. What ended up working for me was going to my account online, changing the address AGAIN, then immediately calling DOL (took like 17 attempts to get through). When I finally reached someone, I asked them to manually push the update to KeyBank and confirm it went through while I was on the phone. The agent was super nice and did it right then.

this happened to me too! what worked for me was going to my local DOL office in person. i brought ID and proof of my new address (utility bill) and they updated it in their system while i was there. the lady told me to wait 5-7 business days for it to update with keybank. sure enough, my new card came about 10 days later. might be worth trying if you can get to an office.

You can try reaching out to KeyBank executive customer service. Google "KeyBank executive office" and you'll find a phone number that bypasses the regular customer service. I did this after 2 months of the same runaround and got someone who actually helped. They put me on a conference call with DOL and we got it fixed in one go. Worth trying!

Look at your online profile in the NYSDOL website. There are TWO places where address is stored - one under your main profile and another under payment method settings. I had to update BOTH before KeyBank would acknowledge it. The system is ridiculous.

The NY unemployment system is such garbage. I swear they make it difficult on purpose to reduce how many people can actually access their benefits. I had a similar issue and ended up having to submit a formal complaint with the state attorney general's office before anything happened. That lit a fire under them real quick.

Pro tip: call right when they open at 8am. I got through after only 20 minutes on hold that way. Any later in the day and forget about it. Also, try the Spanish line even if you don't speak Spanish - many agents are bilingual and the wait times are way shorter. Just be polite and they'll usually help you in English.

For anyone dealing with KeyBank/DOL address issues, here's what finally worked for me after 3 months of hell: 1. Update your address on your NY.gov account in BOTH places (profile and payment section) 2. Send a secure message through your unemployment dashboard specifically requesting an address update. Reference both your old and new address clearly. 3. Call DOL repeatedly until you get through. Use a service like Claimyr.com if you can't waste hours on hold - they'll call and connect you with an agent. Worth every penny when you're trying to access thousands in benefits. 4. Once you reach a DOL agent, specifically ask them to manually push the address change to KeyBank while you're on the phone. Ask them to confirm when it's done. 5. Wait 5-7 business days, then call KeyBank to verify they received the update before requesting a new card. I know it's frustrating as hell, but persistence is key with these systems. Document everything - names of reps, dates of calls, confirmation numbers. This helps if you need to escalate to a supervisor or elected official's office. Good luck! The system is broken but not impossible.

After dealing with this exact issue, I ended up just setting up direct deposit instead of using the KeyBank card. Took effect on my next payment and bypassed the whole KeyBank nightmare. Might be worth looking into if you have a bank account.

i filed for ny unemployment back in january and had a similar issue with address. wat worked for me was tweeting at @nyslabor with my issue (dont include personal info). they responded and asked me to DM them, then got a call from them next day to fix it. worth a shot if nothing else works!

I used to work for a state agency (not NY) and here's the inside scoop: these systems are often completely separate databases that sync on a schedule, not in real time. Sometimes the sync fails. When you update your address with DOL, it might take 2-3 business days to sync with KeyBank under normal circumstances. If there's a sync error, it can take forever unless someone manually forces it. Your best bet is getting a human on the phone at DOL who knows how to force the update. Not all agents know how to do this, so you might need to specifically ask for a tier 2 support person or supervisor who has access to the sync tools.

i finaly got a human on the phone by using claimyr.com after 3 weeks of trying. took 30 min to get an agent instead of the usual 2+ hour wait that ends in a hangup. they helped me update my address and push it through to keybank. got my card a week later. talking to a real person is the only way to fix these issues 😔

Check if ur mail is being forwarded correctly. Sometimes USPS forwarding doesn't work with certain government mail. My roommate got around the KeyBank issue by having all his mail forwarded properly, so when they sent a card to the "old address" it still reached him. Just another option if ur still trying to fix the DOL side.

after dealing with this nightmare for 5 MONTHS I finally got it resolved by contacting my state senator's office. they have direct contacts at DOL that can fix things like this. don't waste your time with the regular customer service channels - they're useless. go straight to your elected officials!