My ny unemployment debit card stolen and used - need help getting replacement

omg this exact thing happened to me! Filed in November, card got sent to old address i moved from 2 years ago (even tho I updated my address everywhere). Some ahole activated it and spent $4800 of my money. I had to file fraud claim with keybank and they took FOREVER to investigate. Try calling the fraud department directly at KeyBank first, then you'll need to eventually talk to ny unemployment to get them to reissue the payments.

After trying for weeks to reach someone about my backpay, I used a service called Claimyr (claimyr.com) and they got me connected to a real person at unemployment in about 20 minutes. Talking to the agent got my issue fixed that same day. It was honestly the best decision I made after wasting days trying to get through on my own. They have a video that explains how it works too: https://youtu.be/Rdqa1gKtxuE

This happened to my brother too! The thing is you need to talk to BOTH keybank AND unemployment. Keybank handles the fraud investigation but unemployment has to reissue the payments. The most difficult part is actually getting through to a human at unemployment. Try calling right when they open at 8am.

if you haven't tried this yet, email your local state assembly person or senator. I couldn't get anywhere with unemployment for 2 months, emailed my assemblyman and had a call back from a special unemployment unit within 2 days. they can escalate your case.

OK so here's what you need to do for a stolen unemployment debit card situation: 1. File the fraud claim with KeyBank immediately (sounds like you did this already) 2. Get a police report (also done, good job) 3. Contact NY Unemployment to report the card stolen - THIS IS CRITICAL 4. Request that they reissue all payments either to a new card or via direct deposit The problem is #3 - getting through to unemployment. Your options are: - Use a service like claimyr.com that will get you through to an agent (fastest option) - Contact your state representative's office for help (they have special contacts) - Try the backdoor number: [redacted due to frequent changes] - Email them at [redacted] with FRAUD ALERT in subject line Once you talk to unemployment, request that they switch you to direct deposit instead of another card. Much safer. KeyBank's investigation can take 45-90 days, but unemployment can often reissue payments faster once they confirm fraud. Don't give up - this is YOUR money and you're entitled to it!

whatever you do DOCUMENT EVERYTHING. dates you called, who you spoke to, report numbers, etc. you'll need this later when they inevitably lose track of your case 🙄

The same EXACT thing happened to me! First they ghosted me for 4 months, then when I finally reached KeyBank they told me someone spent all my money in Florida (I live in NY and have never even been to FL). I eventually got it resolved by calling the fraud department at KeyBank (833-462-2652) every single day, and then contacting unemployment through Twitter DM believe it or not. The social media team actually responded!

Brooooo this is literally why i switched to direct deposit as soon as i got approved. those keycards are sketchy AF. I've heard so many fraud stories. hope you get your $$ back soon. the system is such garbage 🗑️

Dude check ur messages I think I DMed you

This is like the 5th post I've seen about this in the past month. Seems like theres a huge problem with these unemployment cards being stolen. Makes me wonder if there's an inside job happening... 🤔

Use claimyr.com to get through to unemployment. Was in the same boat as you, tried calling 50+ times and either got hung up on or was on hold forever. Used their service and got connected to a real person in under 30 min. The agent was able to put notes on my account about the fraud and start the process of reissuing my benefits.

Have you tried the unemployment office's online message system? I couldn't get through on the phone either but sent a secure message through my online account and they actually responded in about a week. Not fast but better than nothing.

keybank is THE WORST. literally the most incompetent bank I've ever dealt with. took me 3 months to get my money back after fraud. i feel ur pain.

CALL YOUR STATE SENATOR!!!! I cannot stress this enough. The regular unemployment phone lines are useless. My state senator's office got my issue fixed in ONE WEEK after I spent 4 months trying to fix it myself.